T-Mobile Band 12

I currently have 10 Lenovo Laptops with EM7455 wireless modems in them and they used to run on at&t and we now switched to T-Mobile.

According to the info that I have found these Wireless Cards support Band 12, but I have to date not seen any of the laptops register on Band 12 and I was wondering if maybe I am reading the materials incorrectly or if I need to do something to enable Band 12.

Any insight would be greatly appreciated.


Yes, as per the doc modem support band 12. Does band 12 working in your mobile?

https://support.t-mobile.com/thread/126462?tstart=0 might help you :slight_smile:


An update, I did a ton of research on the internet and I found via Reddit the email address for Neville Ray, CIO of T-Mobile and he responded the other day to email.

Essentially, T-Mobile did not work with Sierra Wireless to certify the EM7455 on their network and thus they do not sell the device nor list it as compatible on their website.

However, he did check and it is compatible and while handsets NEED to be certified on their network to register on Band 12, DATA ONLY devices like the EM7455 do not.

Thus, he said it is an issue of sensitivity, most devices will utilize either Band 4 or Band 2 and fall back to Band 12 when the RSRQ becomes poor around < -13db. He said that my modem is probably staying registered on either Band 4 or Band 2 due to the firmware, but that if I forced it Band 12 the network would allow it to register on Band 12 without restriction.

I have tested his theory and he is correct, in fact I forced my Modem to Band 12 and it did register but because it is only 5MHz of spectrum it was not too fast.