Issue with LS300 Low Power Mode

Hello,

I tried to use the Low Power Mode but my LS300 modem seems stuck into it and I can’t have access to it anymore right now (it’s on the field).
I used the Periodic Timer Daily Mode and wanted to have the device active from 7AM PST to noon. So I set it up that way:

  • Periodic Timer Start Time: 14:00 UTC (= 7AM PST)
  • Periodic Timer Active Duration: 05:00

I tried connecting to my modem at 9AM PST, and every hour after that but no luck. I contacted my reseller, he basically said I entered the correct numbers and don’t see what is wrong.
My modem date/time is synchronizing with pool.ntp.org and I checked it, it was displaying the accurate UTC time and date.

Is there any known bug about that feature? Did I do anything wrong? Should I modify a setting?

Thank you.

This what happened when the low power mode turned on (using another LS300, with Low power mode set to go on at 17:15, until 17:30 UTC):

Jul 24 17:16:02 alert ALEOS_SERVICES_pwmgr: powerMgr: **** Going to Low Power State LOW PENDING 1.
Jul 24 17:16:03 info ALEOS_WAN_RMON: PLMN: AT&T, 310410
Jul 24 17:16:18 alert ALEOS_SERVICES_pwmgr: powerMgr: **** Going to Low Power State LOW PENDING 2.
Jul 24 17:16:34 alert ALEOS_SERVICES_pwmgr: powerMgr: **** Going to Low Power State LOW FINAL.
Jul 24 17:16:45 crit ALEOS_SYSTEM_CSM: ACMIMsgQ: /ANup mq_open failed while send No such file or directory
Jul 24 17:16:45 err ALEOS_SYSTEM_CSM: Notifying clients: Sending notification (MSCIID 10249) to client /ANup failed
Jul 24 17:16:45 crit ALEOS_SYSTEM_CSM: ACMIMsgQ: /ANup mq_open failed while send No such file or directory
Jul 24 17:16:45 err ALEOS_SYSTEM_CSM: Notifying clients: Sending notification (MSCIID 772) to client /ANup failed
Jul 24 17:16:45 crit ALEOS_SYSTEM_CSM: ACMIMsgQ: /ANup mq_open failed while send No such file or directory
Jul 24 17:16:45 err ALEOS_SYSTEM_CSM: Notifying clients: Sending notification (MSCIID 262) to client /ANup failed
Jul 24 17:16:46 alert ALEOS_SERVICES_pwmgr: powerMgr: **** Going to Low Power State LOW.
Jul 24 17:16:46 err ALEOS_SERVICES_pwmgr: powerMgrGoLowPower: Cannot turn off X-Card.
Jul 24 17:16:46 alert ALEOS_SERVICES_pwmgr: turn off UART
Jul 24 17:16:46 err ALEOS_SERVICES_pwmgr: Disabling wake-up voltage.

Nothing after that. The modem didn’t go back to the active mode as it should, but all the LED turned green 5 minutes before it was supposed to wake up. I had to unplug and plug back the power cord for the modem to reboot.

Any idea of what’s wrong?