Hello!
Thank you very much for the response! I had a feeling it was something simple like that I was missing, thank you very much for tracking it down!
I wonder why my account is on EU as I am in Canada. When I created it I was unsure why I was going to an EU link but assumed that it was the only option. I am going to look into changing my AirVantage account to NA instead as I assume all of the devices we will order will be set for NA.
Thank you again for all the help. I will let you know if I have success switching my account to NA and then communicating with the device.