WP7504 Modem in Offline Mode

WP7, WP8 modules supporting Legato

WP7504 Modem in Offline Mode

Postby prasath_vvdn » Fri May 19, 2017 5:59 am

Hi

As we are facing the issue while trying to connect to an LTE Network with and without sim, the Modem is still in OFFLINE Mode.

Manually we tried to set the Device Mode, it's failing to set the Device Mode.

As we didn't face this issue Previously in more than 30 units.

Also, some are showing in Low Power Mode and in that AT Commands are not getting worked but Modem is getting detected.

Please find the attachment for the OFFLINE Mode Modem's Logs.
LTE_Modem_In_Offline.txt
(26.67 KiB) Downloaded 17 times


Please find the attachment for the AT Commands for your reference (Includes PCINFO, status.etc..)
AT_Commands.txt
(1.81 KiB) Downloaded 17 times
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Re: WP7504 Modem in Offline Mode

Postby Moderator » Tue May 23, 2017 10:32 am

Hello,
This problem needs a detailed technical analysis. Please contact your Technical support in SWI to provide you the solution.

Thanks & Regards,
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