LS300 interposed SMS data on Verizon

I am having an issue with my LS300 where any text data received from a non-verizon account comes in interposed every two characters. Verizon-to-Verizon is fine, but anything else will show up as “214365” instead of “123456” for example.

Has anyone seen anything like this?

Hi,

Please contact authorized distributor in SWI for your support to provide you the solution.
you can refer to below mentioned link to get the authorized distributor details.
https://www.sierrawireless.com/distributor-page/#/

Thanks and Regards,
Moderator