Hi,
Please check the security bulletin:
sierrawireless.com/company/security/
If it’s exhibiting the same behavior as outlined in the bulletin, the units can be returned either to the re-seller or directly to Sierra Wireless.
Sierra Wireless has been in contact with their re-sellers regarding this issue, and there is a fix in place to resolve the issue.
Unit RMA:
rma.sierrawireless.com/
You can let me know the serial number, I can have the appropriate re-seller contact you.
Thanks,
Jay