Thanks for your reply,
I’m not aware of who/what is my FAE.
I bought this gsm modem online from Amazon.
As you can see by the picture it has a Wavecom chip onboad and Sierra Wireless seems to give support for this chip.
I really hope I can get help from this forum
Without your support this modem is like a brick because it hasn’t a working firmare.
It seems that Sierra Wireless is a trustworthy company so I hope I can find support here.
I really don’t know how to contact a FAE, is there any way to find the for my gsm modem board?
Thanks