AceNet Error - Autoregistration failed : gateway already lin

I’m trying to activate the GX440 to report to AirVantage, but I got this error on AceManager

“AceNet Error - Autoregistration failed : gateway already linked to an invalid system”

and on the AirVantage’s registration page, I got the unit listed, but it has a yellow warning icon, and show the unit name, but the firmware field is

“Not Found - select one”

Anyone has any information on how to proceed to get AirVantage to monitor my GX440?

Andy

Hi,

Please try to delete and again add the unit.
And for the firmware, “Not Found - select one” comes if there is no corresponding firmware to GX440.

Please contact your administrator to add the firmware.

Thanks

I bought my unit from Novotech, am I my own administrator? or Novotech is my administrator?

I tried deleting the unit on on AirVantage, and add it again.

but after the initial provisioning, I got this message on AceManager again

“AceNet Error - Autoregistration failed : gateway already linked to an invalid system”

on AirVantage, when go into System, it shown its UNKNOWN. (I’m using a Rogers LTE sim card), is that not supported?