Philip,
As I said in my previous message, the device has downloaded the package (100% that you’ve seen in traces) but failed to apply it. It has reported it to the platform few minutes later at the next connection.
To verify what I’m saying, do an “ATI9” AT command on your device. You’ll see the software version running currently.
I think I’ve just figure out what is happening next after this udpate failure: when a SW or FW update fails, then all other tentatives/jobs will not been executed until you do a “Cancel Jobs” in the UI: in your device details dialog > Device Jobs tab > Cancel Jobs button
You should try that.
.Thibs.