Name Changes to ID-13b***

I am registering systems and typing a custom name in the “Name” box. I log back into AirVantage at a later date and notice that at random some names have changed to a generic name. They all start with “ID-13b” and then have three additional alphanumeric characters. Why is this happening and how can I stop it?

This issue is resolved. I requested help and I was pointed to the Services tab on the AceManager web page for the modem. There is an “ALMS Name” field that was pre-populated and I had to change to the value I wanted to see as a Name for the system in AirVantage and the name automatically came over to AirVantage.