Thanks for responding. I didn’t have any notifications set up to alert me and apologies for the delay.
We are using Lenovo Yoga laptops with Win10 pro 64bit. Our modems are connecting to the Verizon network. I used the word activation as I thought that was the correct term after looking through the event logs and AT command manual. If there is a better term for connecting to a carrier network then let me know.
I can also say that this problem comes and goes randomly. Each instance we have learned about has resolved itself within about 48 hours or less. Sometimes the user reboots the machine and its fixed other times no reboot is necessary. Manually entering the APN profile information (VZWINTERNET) does not appear to allow the machine to proceed with the connection. Perhaps we are not entering something correctly.
Verizon has not been able to provide us with any information about the problem. Their solution is to reboot the machine and wait for the missing APN profile to return. Apparently this is not a problem specific to our modem and many VZW phones can have this problem.