Thank you both for sharing. I have had difficulty with Verizon before but didn’t think it would be this hard to get the device activated. I will try customer service today and see if I can persuade them to do something. If not, I will just go with another carrier.
EDIT:
I had another conversation with customer support, they were able to classify their device on their “Open Development” program. I am waiting for a call back while Verizon reaches out to Sierra Wireless directly to settle the problem with the sim card discrepancy directly… If any admin for Sierra Wireless are listening, please take the Verizon call and sort this out so your product can work as advertised…