# User profile not saved

**URL:** <https://forum.sierrawireless.com/t/user-profile-not-saved/16013>\
**Category:** Legacy HL Series\
**Created:** [April 9, 2019, 9:34am UTC](https://forum.sierrawireless.com/t/user-profile-not-saved/16013 "2019-04-09T09:34:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lucasRotava](https://avatars.discourse-cdn.com/v4/letter/l/c57346/32.png) [@lucasRotava](https://forum.sierrawireless.com/u/lucasRotava)\
**Post date:** [April 9, 2019, 9:34am UTC](https://forum.sierrawireless.com/t/user-profile-not-saved/16013/1 "2019-04-09T09:34:46Z")

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Hello all, i work with a system that uses the HL76xx modem series, and currently we want to support the HL7692, HL7618RD and HL7688.

The main development was made on the HL7692, and when I was “porting” it to the HL7618 (Verizon) I have some strange behavior: I cannot save the user profile. For example, i set **AT+WMANTSEL=1** and then **AT&W**. After a module reset with **AT+CFUN=1,1** the setting is lost, returning **+WMANTSEL: 0** again.

I can observe some strange things like this also with other commands, like **AT+CGREG=1** that is lost after a power cycle and sometimes with **AT+KSLEEP=2**.

In the HL7692 version i don’t see this.

Any idea why this might happen?

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**Author:** ![Sierra\_klin2](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/sierra_klin2/32/4769_2.png) [@Sierra\_klin2](https://forum.sierrawireless.com/u/Sierra_klin2)\
**Post date:** [April 10, 2019, 7:37am UTC](https://forum.sierrawireless.com/t/user-profile-not-saved/16013/2 "2019-04-10T07:37:58Z")

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Hi lucasRotava,

Regarding WMANTSEL not persistent issue, it’s fixed in new FW. so  
For HL7618RD, please retest in v1.8 or newer.  
For HL7688, please retest in v2.11.3.0 or newer.  
And check also +CGREG / +KLSEEP, it should work fine as well.

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<div class="post-metadata">

**Author:** ![lucasRotava](https://avatars.discourse-cdn.com/v4/letter/l/c57346/32.png) [@lucasRotava](https://forum.sierrawireless.com/u/lucasRotava)\
**Post date:** [April 11, 2019, 7:02am UTC](https://forum.sierrawireless.com/t/user-profile-not-saved/16013/3 "2019-04-11T07:02:57Z")

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Look, what happened here. Is this expected? Did i do something wrong? This seems to be related to my other problem [here](https://forum.sierrawireless.com/t/hl7618rd-not-registering-to-network/16015/4)

Unfortunately because of technical reasons i cannot continue digging into that right now, i´ll have to wait till later

**at+cfun=4**  
**+CGREG: 0**

**+CEREG: 0**

**OK**  
**at+wmantsel=1**  
**OK**  
**at+cfun=1**  
**OK**

**+CGREG: 1**

**+CEREG: 1,“2300”,“008A4C01”,7**  
**at&w**  
**OK**  
**at+wmantsel?**  
**+WMANTSEL: 1**

**OK**  
**at+cfun=1,1**  
**OK**

**+WDSI: 0**

**+PBREADY**

**+SIM: 1**

**+KSUP: 0**  
**at+wmantsel?**  
**+WMANTSEL: 1**

**OK**  
**at+cgreg?**  
**+CGREG: 1,4**

**OK**