# Usb drivers problem windows7 sp1 **URL:** \ **Category:** AirLink routers\ **Tags:** faq\ **Created:** [March 6, 2023, 10:13am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184 "2023-03-06T10:13:47Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![franco.cattaneo](https://avatars.discourse-cdn.com/v4/letter/f/3d9bf3/32.png) [@franco.cattaneo](https://forum.sierrawireless.com/u/franco.cattaneo)\ **Post date:** [March 6, 2023, 10:13am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/1 "2023-03-06T10:13:47Z")
Good morning An information but the drivers found in this url [https://source.sierrawireless.com/resources/airlink/software\_downloads/airlink\_usb\_driver/#sthash.EWt5zFYA.s148Fw6C.dpbs](https://source.sierrawireless.com/resources/airlink/software_downloads/airlink_usb_driver/#sthash.EWt5zFYA.s148Fw6C.dpbs) are working, I tried different machines with windows 7 sp1 but it gives me incompatibility problems Thank you ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [March 8, 2023, 9:33am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/2 "2023-03-08T09:33:07Z")
Hi @franco.cattaneo, Please refer to the following ideas: Could you please tell me which device you are using that driver for? Could you please provide a screenshot of the problem you are having so that I can further assist you? Could you please give me a screenshot of System Information (by pressing the key combination “Window + R”, typing in _msinfo32_). ![msinfo32](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/9/99b18b66421aceb97813a32bb135f033897855b4.png) ![system in4](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3490ed86d940be34b0dd7a71c5f92da9b54cdb4b.jpeg) Thanks, ---
**Author:** ![franco.cattaneo](https://avatars.discourse-cdn.com/v4/letter/f/3d9bf3/32.png) [@franco.cattaneo](https://forum.sierrawireless.com/u/franco.cattaneo)\ **Post date:** [March 9, 2023, 9:43am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/3 "2023-03-09T09:43:26Z")
Good morning the router is MP70. ![mp70](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/efa89a808e115de35fcb6c56b3361a19b80ab17a.png) grazie ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [March 15, 2023, 9:32am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/4 "2023-03-15T09:32:30Z")
Hi @franco.cattaneo, After I install the USB driver from the source, connect the MP70 to the computer using USB cable, the Windows7 recognizes the device successfully. ![MP70 serial port on win7 sp1](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/8/833ded6dc91b501021ec7bb681afd0c238b71e39.jpeg) Could you please try updating to another Windows OS to see if the issue still occurs? Thanks, ---
**Author:** ![franco.cattaneo](https://avatars.discourse-cdn.com/v4/letter/f/3d9bf3/32.png) [@franco.cattaneo](https://forum.sierrawireless.com/u/franco.cattaneo)\ **Post date:** [March 15, 2023, 10:55am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/5 "2023-03-15T10:55:09Z")
Good morning sorry but as I have already written I have tried several windows machines but nothing gives me this error. grazie ![sierra](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/5/5d343e39e2cede9c6c5fe58e83e677ecf428d104.png) ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [March 20, 2023, 7:43am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/6 "2023-03-20T07:43:28Z")
Hi @franco.cattaneo, 1. Please refer to the following steps: 1.1. Download USB driver file from source page, you will get USB driver zip file. 1.2. Extract that zip file and you will have an ini file named AirLink USB Ethernet driver. 1.3. Click Open that file 1.4. After that you connect the MP70 to the computer using USB cable, then the computer will recognize the device 1. Besides, could you please share a screenshot of what Device manager shows under Network adapters and Ports? Thanks, ---
**Author:** ![franco.cattaneo](https://avatars.discourse-cdn.com/v4/letter/f/3d9bf3/32.png) [@franco.cattaneo](https://forum.sierrawireless.com/u/franco.cattaneo)\ **Post date:** [March 21, 2023, 9:00am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/7 "2023-03-21T09:00:35Z")
hello 1.4. After that you connect the MP70 to the computer using USB cable, then the computer will recognize the device when I connect MP70 the computer does not recognize any device. also the driver gives me this error Thank you ![sierra](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3a9d9266137202360b2b185c35f8cf3c1dc7c1c0.png) ---
**Author:** ![franco.cattaneo](https://avatars.discourse-cdn.com/v4/letter/f/3d9bf3/32.png) [@franco.cattaneo](https://forum.sierrawireless.com/u/franco.cattaneo)\ **Post date:** [March 21, 2023, 9:13am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/8 "2023-03-21T09:13:03Z")
hello here is the error Thank you ![sierra](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/c/cc1758e68c0ffc94902298cbff5f13fa728ce12d.png) ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [March 22, 2023, 9:10am UTC](https://forum.sierrawireless.com/t/usb-drivers-problem-windows7-sp1/29184/9 "2023-03-22T09:10:37Z")
Hi @franco.cattaneo, If you have followed the instructions correctly and still have the issue, the problem probably comes from your Windows 7 SP1. Could you please update your Windows operating system and recheck if the problem is resolved? Thanks,