# Unable to Ping SMS modem RV50X on Network
**URL:** https://forum.sierrawireless.com/t/unable-to-ping-sms-modem-rv50x-on-network/32017
**Category:** AirLink routers
**Created:** [April 5, 2024, 12:35pm UTC](https://forum.sierrawireless.com/t/unable-to-ping-sms-modem-rv50x-on-network/32017 "2024-04-05T12:35:48Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@mian.mohsin](https://forum.sierrawireless.com/u/mian.mohsin)
#### Post date: [April 5, 2024, 12:35pm UTC](https://forum.sierrawireless.com/t/unable-to-ping-sms-modem-rv50x-on-network/32017/1 "2024-04-05T12:35:48Z")
The RV50X SMS modem is connected to our company network on a switch. I am unable to ping it from any laptop on the same network. I am only able to ping it when its connected directly with an ethernet cable. I have tried to configure the settings as per the software instruction manual ([source.sierrawireless.com/resources/airlink/software\_reference\_docs/airlink-rv-series—configuration-guide/](https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-rv-series---configuration-guide/#sthash.biPUAeYj.dpbs)). Not sure what I am missing here. Is there any support contact who I can call to troubleshoot this?
The end goal is to connect this modem to the Ignition server. I believe we need to establish the communication on our company network first before we configure it for Ignition ([Sierra Wireless AirLink RV50 Setup Guide – Inductive Automation Help Center](https://support.inductiveautomation.com/hc/en-us/articles/360047613111-Sierra-Wireless-AirLink-RV50-Setup-Guide))
---
### Author:  [@jerdung](https://forum.sierrawireless.com/u/jerdung)
#### Post date: [April 8, 2024, 4:55am UTC](https://forum.sierrawireless.com/t/unable-to-ping-sms-modem-rv50x-on-network/32017/2 "2024-04-08T04:55:30Z")
Hi @mian.mohsin,
- What version of ALEOS and radio module firmware are the RV50X running?
- Please share your connection diagram with me.
- What are the IP addresses of RV50X and your laptop on your network? Please share a screenshot of the LAN \> Ethernet tab with me.
- Additionally, if possible, please provide a template file with me.
Thanks,