# RV50 download template over https don't work

**URL:** <https://forum.sierrawireless.com/t/rv50-download-template-over-https-dont-work/8475>\
**Category:** AirLink routers\
**Created:** [March 11, 2016, 7:53am UTC](https://forum.sierrawireless.com/t/rv50-download-template-over-https-dont-work/8475 "2016-03-11T07:53:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![msuu](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@msuu](https://forum.sierrawireless.com/u/msuu)\
**Post date:** [March 11, 2016, 7:53am UTC](https://forum.sierrawireless.com/t/rv50-download-template-over-https-dont-work/8475/1 "2016-03-11T07:53:36Z")

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RV50 download template over https:// don’t work with AELOS 4.5.0.  
I have tryed various browsers IE, Firefox, Crome , same problem for all.  
Download template over http:// works fine.  
Bug??

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**Author:** ![Rex\_alex](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@Rex\_alex](https://forum.sierrawireless.com/u/Rex_alex)\
**Post date:** [March 22, 2016, 9:40am UTC](https://forum.sierrawireless.com/t/rv50-download-template-over-https-dont-work/8475/2 "2016-03-22T09:40:55Z")

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Hi,  
What error are you getting? did you check your firewall??

-Alex

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**Author:** ![msuu](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@msuu](https://forum.sierrawireless.com/u/msuu)\
**Post date:** [March 22, 2016, 2:32pm UTC](https://forum.sierrawireless.com/t/rv50-download-template-over-https-dont-work/8475/3 "2016-03-22T14:32:15Z")

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RV50:Compiling Template from device Data  
Browser: Device is not responding…

Regards  
Mikael

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**Author:** ![nlo](https://avatars.discourse-cdn.com/v4/letter/n/97f17d/32.png) [@nlo](https://forum.sierrawireless.com/u/nlo)\
**Post date:** [March 29, 2016, 11:48pm UTC](https://forum.sierrawireless.com/t/rv50-download-template-over-https-dont-work/8475/4 "2016-03-29T23:48:44Z")

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Hello,

This is a known issue and has since been reported to our engineers for analysis. They are aware of the situation. Until a fix is released, we recommend using this as a workaround when attempting to download a template via HTTPS:

[IPADDRESS:9443/admin/SWIApplyTemplate.xml](https://IPADDRESS:9443/admin/SWIApplyTemplate.xml)

Just replace “IPADDRESS” with your local or remote IP and it should prompt you for the download window.

Regards,  
Nick