# RV-55 incorrect password in ACEMANAGER. Cannot access AirVantage

**URL:** <https://forum.sierrawireless.com/t/rv-55-incorrect-password-in-acemanager-cannot-access-airvantage/36112>\
**Category:** AirLink Routers\
**Created:** [September 15, 2026, 10:49pm UTC](https://forum.sierrawireless.com/t/rv-55-incorrect-password-in-acemanager-cannot-access-airvantage/36112 "2026-09-15T22:49:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jared.kaban](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jared.kaban](https://forum.sierrawireless.com/u/jared.kaban)\
**Post date:** [September 15, 2026, 10:49pm UTC](https://forum.sierrawireless.com/t/rv-55-incorrect-password-in-acemanager-cannot-access-airvantage/36112/1 "2026-09-15T22:49:45Z")

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I am trying to configure a RV-55 router that purchase this year. When trying to login to ACEMANAGER i keep getting and error message that say incorrect password or username. I have gone through the steps from other posts in this forum and held the reset button for 5+ seconds until the light blinks green, then blinks red, then released the reset button. I am still getting unable to login.

I have seen other post have been able resolve this issue through AirVantage, however whenever I try to login I get ‘Access Forbidden’. What can I do to resolve this issue?

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [September 16, 2026, 10:41am UTC](https://forum.sierrawireless.com/t/rv-55-incorrect-password-in-acemanager-cannot-access-airvantage/36112/2 "2026-09-16T10:41:25Z")

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Hi @jared.kaban,

Welcome to our community!  
Could you please share the URL link to the device’s system on AirVantage with me to check it?

Thanks,

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**Author:** ![jared.kaban](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jared.kaban](https://forum.sierrawireless.com/u/jared.kaban)\
**Post date:** [September 16, 2026, 3:32pm UTC](https://forum.sierrawireless.com/t/rv-55-incorrect-password-in-acemanager-cannot-access-airvantage/36112/3 "2026-09-16T15:32:04Z")

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Hi @jerdung. That’s part of the problem, I can’t get into AirVantage to get this set up.

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [September 22, 2026, 9:08am UTC](https://forum.sierrawireless.com/t/rv-55-incorrect-password-in-acemanager-cannot-access-airvantage/36112/4 "2026-09-22T09:08:07Z")

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Hi @jared.kaban,

Could you please provide me with company name, IMEI, serial number of your device so that I can try to take a look on your gateway?

Thanks,