# R11 update missing in Airvantage for RC76

**URL:** <https://forum.sierrawireless.com/t/r11-update-missing-in-airvantage-for-rc76/35664>\
**Category:** RC76\
**Created:** [December 9, 2025, 2:39pm UTC](https://forum.sierrawireless.com/t/r11-update-missing-in-airvantage-for-rc76/35664 "2025-12-09T14:39:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![j.vanleeuwen](https://avatars.discourse-cdn.com/v4/letter/j/5e9695/32.png) [@j.vanleeuwen](https://forum.sierrawireless.com/u/j.vanleeuwen)\
**Post date:** [December 9, 2025, 2:39pm UTC](https://forum.sierrawireless.com/t/r11-update-missing-in-airvantage-for-rc76/35664/1 "2025-12-09T14:39:20Z")

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Hi Sierra,

I want to upgrade a modem to R11 on the airvantage platform. The update button cant be pressed and in bundles only current and old firmware is found. Please help

Best regards, Jim

 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/8/834349b8027cf23c7721209c4099ed5bdffec87b.png)

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**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\
**Post date:** [December 9, 2025, 4:18pm UTC](https://forum.sierrawireless.com/t/r11-update-missing-in-airvantage-for-rc76/35664/2 "2025-12-09T16:18:32Z")

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did you contact distributor?  
Maybe it is kind of account problem:

 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/e7d5906c13fbf6760c8ec047ee095ccff10b48d8.png)