# Problems upgrading to 14.10

**URL:** <https://forum.sierrawireless.com/t/problems-upgrading-to-14-10/11965>\
**Category:** WP Series\
**Created:** [November 10, 2014, 12:50pm UTC](https://forum.sierrawireless.com/t/problems-upgrading-to-14-10/11965 "2014-11-10T12:50:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kevinr](https://avatars.discourse-cdn.com/v4/letter/k/da6949/32.png) [@kevinr](https://forum.sierrawireless.com/u/kevinr)\
**Post date:** [November 10, 2014, 12:50pm UTC](https://forum.sierrawireless.com/t/problems-upgrading-to-14-10/11965/1 "2014-11-10T12:50:47Z")

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Hello,

I’ve been trying to get 14.10 working on my WP7100 with the red dev-kit. After the upgrade, I haven’t been able to connect to the cellular network.

Observations:

- Running ati returns a correct value. Running at!gstatus? shows me as being in low power mode.
- The command at!unlock=“A710” returns ERROR; therefore, I am unable to run at!gobiimdisabled=1 to change to ONLINE.
- Using the cm utility:

[code]root@swi-mdm9x15:~# cm sim  
SIM card is inserted and unlocked (LE\_SIM\_READY).

root@swi-mdm9x15:~# cm radio  
Current Network Operator:  
Status: Not registered and not currently searching for new operator (LE\_MRC\_REG\_NONE)  
Signal: No signal strength (0)

root@swi-mdm9x15:~# cm radio on  
root@swi-mdm9x15:~# cm radio off  
Radio power is already set to OFF.[/code]

- The Ethernet port no longer works
- Running [i]at!custom?[\i] returns:

`!CUSTOM:
            ISVOICEN 0x01
            CMCLIENT 0x01
            ADBENABLE 0x01
            GPSENABLE 0x01
            RRCREL7CAPDIS 0x02
            GPSSEL 0x01
            NMEAENABLE 0x01
            GOBIIMEN 0x01
`

- Probably unrelated, but the SD Card is also non-functional.

I’ve noticed a couple of people in the forums have had similar problems in the past, but none of their solutions have worked for me. Any help would be appreciated!

Thanks,  
– Kevin

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**Author:** ![esun](https://avatars.discourse-cdn.com/v4/letter/e/8e7dd6/32.png) [@esun](https://forum.sierrawireless.com/u/esun)\
**Post date:** [November 10, 2014, 8:15pm UTC](https://forum.sierrawireless.com/t/problems-upgrading-to-14-10/11965/2 "2014-11-10T20:15:32Z")

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Hi Kevin,

I will need you to do the following before we can proceed.

```auto
    1. Run at!openlock? (This will return a string, copy and paste that string to me through PM). With this string, I will generate a code for you.
    2. Once you receive the code from me (through PM), run at!openlock="code".
    3. Then run at!setlock="A710"
    4. Now reset your module
```

You should now be able to run at!unlock=“A710”.

```auto
    1. Run at!gobiimdisabled=1 to turn the modem back up.
    2. Run at!custom="HSICENABLE",1 to enable the ethernet interface.
    3. Restart again and everything should be back up.
```

Enoch

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**Author:** ![MarkusFranke](https://avatars.discourse-cdn.com/v4/letter/m/53a042/32.png) [@MarkusFranke](https://forum.sierrawireless.com/u/MarkusFranke)\
**Post date:** [November 12, 2014, 8:29am UTC](https://forum.sierrawireless.com/t/problems-upgrading-to-14-10/11965/3 "2014-11-12T08:29:19Z")

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Hi Enoch,

I got the exact same problem like Kevin.  
After the update of my Development kit AirPrime to 14.10, the command at!unlock=“A710” gives me an ERROR.  
Maybe you can help me too?

Thanks a lot.

Best regards,  
Markus

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<div class="post-metadata">

**Author:** ![esun](https://avatars.discourse-cdn.com/v4/letter/e/8e7dd6/32.png) [@esun](https://forum.sierrawireless.com/u/esun)\
**Post date:** [November 12, 2014, 6:38pm UTC](https://forum.sierrawireless.com/t/problems-upgrading-to-14-10/11965/4 "2014-11-12T18:38:15Z")

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Yes of course, please send me a PM with the required information.

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<div class="post-metadata">

**Author:** ![kevinr](https://avatars.discourse-cdn.com/v4/letter/k/da6949/32.png) [@kevinr](https://forum.sierrawireless.com/u/kevinr)\
**Post date:** [November 12, 2014, 10:56pm UTC](https://forum.sierrawireless.com/t/problems-upgrading-to-14-10/11965/5 "2014-11-12T22:56:38Z")

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Just a heads-up to anyone sending Enoch a reply: don’t power down your device or re-run at!openlock?. It generates a new string each time the command is run, and you’ll have to re-send him the string.

My modem/Ethernet port was fixed after this though! Thanks Enoch!