# Problems updating user application ("Monitor" tab not visible) **URL:** \ **Category:** Device Management\ **Created:** [December 18, 2019, 8:00am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739 "2019-12-18T08:00:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![shestakov.aa](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@shestakov.aa](https://forum.sierrawireless.com/u/shestakov.aa)\ **Post date:** [December 18, 2019, 8:00am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/1 "2019-12-18T08:00:31Z")
Hi! I need to update user application on some devices. A month ago there were no problems, but now I can’t access Monitor, Configure and Develop tab’s despite the fact that they are enabled in my profile interface settings. On new Upgarge tab there is no such option - only “Firmware update”. How can I update my application? ---
**Author:** ![wcartwright](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/wcartwright/32/4770_2.png) [@wcartwright](https://forum.sierrawireless.com/u/wcartwright)\ **Post date:** [December 18, 2019, 6:21pm UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/2 "2019-12-18T18:21:46Z")
Hello, I have a few questions to help sort this out for you: - Can you provide your ALMS account name so we can have a look at your account? - When you say “update my application” are you referring to a AAF application that you have developed, that you want to deploy to the gateway? - If so, has the application been deployed to your account in ALMS? - Have you used the “install application” action to deploy your app in the past? Let us know, and we’ll help sort out this issue for you. ---
**Author:** ![shestakov.aa](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@shestakov.aa](https://forum.sierrawireless.com/u/shestakov.aa)\ **Post date:** [December 19, 2019, 5:35am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/3 "2019-12-19T05:35:11Z")
Hello! My Account ID is: “ **269b8e29374c4ecaa811b36000109eab** ” Is this information enough? I have updated applications in the past. In fact, this actions are still in “Upgarge\>Operations” menu: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/6/66a1fc46b7851ed2d1cf3cb9b8ebaa182d448dc7.png) Interface changed about a mounth ago. I can not find the application download option. Earlier it was: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/5/50f6e09eb0d9e51e649bbac1ddae7580715e0989.png) Now the only similar menu I found is in “Upgarge\>Systems” tab, but there is no “Install application” option: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/9/954ca3aa5ff8cd95c34760ee1194de44d6d71471.png) ---
**Author:** ![rjacolin](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/rjacolin/32/4748_2.png) [@rjacolin](https://forum.sierrawireless.com/u/rjacolin)\ **Post date:** [December 20, 2019, 6:29pm UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/4 "2019-12-20T18:29:04Z")
Hello, I raised an internal ticket to fix this issue and we come back to you as soon as possible. Regards. ---
**Author:** ![shestakov.aa](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@shestakov.aa](https://forum.sierrawireless.com/u/shestakov.aa)\ **Post date:** [December 26, 2019, 7:02am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/5 "2019-12-26T07:02:13Z")
Hello! A week has passed, is there any progress in solving my problem? ---
**Author:** ![shestakov.aa](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@shestakov.aa](https://forum.sierrawireless.com/u/shestakov.aa)\ **Post date:** [January 9, 2020, 7:20am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/6 "2020-01-09T07:20:45Z")
Hello! If it is not possible to provide a remote user application update for us, please provide me a reason so that I can transfer this information to my department head. ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [October 30, 2020, 10:03am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/7 "2020-10-30T10:03:44Z")
Hi @rjacolin, Has the solution delivered yet? we got same issue on my site. Please share if you have any information Thanks ---
**Author:** ![mlw](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/mlw/32/3706_2.png) [@mlw](https://forum.sierrawireless.com/u/mlw)\ **Post date:** [November 2, 2020, 11:48am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/8 "2020-11-02T11:48:43Z")
@shestakov.aa So I have tracked your units down (through the IMEI number) and found your account, it is a FOTA edition type account. The tabs you have mentioned above have never been visible in this type of account and given we cannot transition from one type to another i.e. FOTA edition to AVEP (where the tabs are visible) then I suspect that you have a different login which takes you to a different account where you can see them if you were able to in the past. Regards Matt