# New RV50 default password not working, even after reset
**URL:** https://forum.sierrawireless.com/t/new-rv50-default-password-not-working-even-after-reset/19726
**Category:** Uncategorized
**Created:** [March 12, 2020, 4:37am UTC](https://forum.sierrawireless.com/t/new-rv50-default-password-not-working-even-after-reset/19726 "2020-03-12T04:37:15Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@whancock](https://forum.sierrawireless.com/u/whancock)
#### Post date: [March 12, 2020, 4:37am UTC](https://forum.sierrawireless.com/t/new-rv50-default-password-not-working-even-after-reset/19726/1 "2020-03-12T04:37:15Z")
Brand new RV50 in a batch of 5, and 1 of them won’t let me log in with default password.
Did a reset, even booted into recovery mode, default password still doesn’t work.
Modem JUST had it’s sim card installed and powered on, never connected to network so i don’t expect it is “hacked” already.
Thoughts?
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### Author:  [@Vianney](https://forum.sierrawireless.com/u/Vianney)
#### Post date: [March 13, 2020, 9:05am UTC](https://forum.sierrawireless.com/t/new-rv50-default-password-not-working-even-after-reset/19726/2 "2020-03-13T09:05:27Z")
Hi @whancock,
Since the issue happens on one brand new RV50 so I suggest you contact directly distributor for supporting
Thanks
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### Author:  [@aamini](https://forum.sierrawireless.com/u/aamini)
#### Post date: [July 2, 2021, 7:14pm UTC](https://forum.sierrawireless.com/t/new-rv50-default-password-not-working-even-after-reset/19726/3 "2021-07-02T19:14:58Z")
@whancock ,
I face the same issue. Reset and no luck. Did you by any chance find any solution other than replacing the unit?
[SOLVED]
My reset method wasn’t correct.
After pushing the reset button, I needed to wait till red (not green) light flashes. After the reset is complete it is set back to default password.