# MP70 goes in State: Suspended every 1. of new month

**URL:** <https://forum.sierrawireless.com/t/mp70-goes-in-state-suspended-every-1-of-new-month/35185>\
**Category:** Uncategorized\
**Created:** [July 1, 2025, 9:26am UTC](https://forum.sierrawireless.com/t/mp70-goes-in-state-suspended-every-1-of-new-month/35185 "2025-07-01T09:26:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![thp](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/thp/32/4981_2.png) [@thp](https://forum.sierrawireless.com/u/thp)\
**Post date:** [July 1, 2025, 9:26am UTC](https://forum.sierrawireless.com/t/mp70-goes-in-state-suspended-every-1-of-new-month/35185/1 "2025-07-01T09:26:30Z")

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We have a fleet of MP70 which almost every new month goes into State: Suspended in the Airvantage platform.  
It has happened the last three months. When they are in Suspended, we are not able to manage them remote. Our distributor gets them online again after some days, but it is a big problem due to we might have some sim cards replaced and need to remote configure the MP70.  
Does anybody else see this issue or maybe have an idea why this happens?  
The license is pre-paid until year 2026, so that should not be the issue.

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [July 2, 2025, 8:58am UTC](https://forum.sierrawireless.com/t/mp70-goes-in-state-suspended-every-1-of-new-month/35185/2 "2025-07-02T08:58:07Z")

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Hi @thp,

Could you please take a look at the below questions and share your answers:

1. What are the serial number and IMEI of your MP70?
2. Please share the URL link to the device’s system on AirVantage with me to check it.

Thanks,

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**Author:** ![thp](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/thp/32/4981_2.png) [@thp](https://forum.sierrawireless.com/u/thp)\
**Post date:** [July 2, 2025, 9:12am UTC](https://forum.sierrawireless.com/t/mp70-goes-in-state-suspended-every-1-of-new-month/35185/3 "2025-07-02T09:12:01Z")

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354724090113025  
N683110041021035

[Monitor - AirVantage Platform](https://na.airvantage.net/monitor/systems/systemDetails?uid=fad0c8da610843f8b0a3abc87f11954f&mode=details&company=c75aad95cd3b40559f08b6cfc26e6dd2)

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**Author:** ![thp](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/thp/32/4981_2.png) [@thp](https://forum.sierrawireless.com/u/thp)\
**Post date:** [July 3, 2025, 6:44am UTC](https://forum.sierrawireless.com/t/mp70-goes-in-state-suspended-every-1-of-new-month/35185/4 "2025-07-03T06:44:59Z")

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@jerdung This is just one of them, I have aprox. 200 units with the same problem.

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [July 11, 2025, 8:51am UTC](https://forum.sierrawireless.com/t/mp70-goes-in-state-suspended-every-1-of-new-month/35185/5 "2025-07-11T08:51:08Z")

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Hi @thp,

After checking, it appears that your AirLink Complete has expired.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/aa55d86dcfbe11e18dc8af90c264ff62902c09ef.jpeg)

Could you please help to check again about the AirLink Complete of the device? If you have any questions/concerns, please let me know.

Thanks,