# MP70 Events Reporting emails showing incorrect time **URL:** \ **Category:** AirLink Routers\ **Created:** [September 30, 2026, 3:36pm UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168 "2026-09-30T15:36:09Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![jonathan.ricks](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jonathan.ricks](https://forum.sierrawireless.com/u/jonathan.ricks)\ **Post date:** [September 30, 2026, 3:36pm UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/1 "2026-09-30T15:36:09Z")
within Events Reporting, under actions, you can create an action to send an email. Under Data Group → Device Info there is a check box for time. When that box is enabled, the email will contain the correct date, but the time next to it will be incorrect. I tried going to Services → Time (NTP) → NTP Server Address List, and listing public NTP servers like [1.us.pool.ntp.org](http://1.us.pool.ntp.org), but none of the NTP servers I tried altered the time listed in the email. Is there somewhere else I need to adjust settings to alter how time appears in email event reporting? ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [October 7, 2026, 10:20am UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/2 "2026-10-07T10:20:19Z")
Hi @jonathan.ricks, After checking the Software user guide of MP70, I found that the “Time” you mentioned refers to the time the AirLink router is active. So, could you please let me know if the time shown looks like the time the router is active? Thanks, ---
**Author:** ![jonathan.ricks](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jonathan.ricks](https://forum.sierrawireless.com/u/jonathan.ricks)\ **Post date:** [October 7, 2026, 5:46pm UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/3 "2026-10-07T17:46:30Z")
Hey there. I have some screen shots of from one of the units I was setting up. This might help make it easier to know what I am talking about. ![Vehicle speed box](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/6/6a4e2df3411b4214ce756c1ece24e8e20a9ac788.png) ![speed alert example](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/b/b9e9c721103c000a23210984b96af01c11ab47ae.png) ![time ntp example](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/9/91c326ee9231dbbb9ac6274e2ceadf613a63ae84.png) The time show is consistently 5 hours ahead of the current time ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [October 14, 2026, 9:33am UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/4 "2026-10-14T09:33:58Z")
Hi @jonathan.ricks, After checking, I found that your device may not be synchronizing its time with the NTP server. Could you please get the log and template log by the instructions and send me so I can investigate this issue further? 1. The configuration template file is in ACEmanager → Template, provide any name you desire for the Template Name, and then press Download to retrieve the template file. 2. Collect logs procedure: a. Go AceManager \> Admin \> Configure Logging Set all log levels to DEFAULT (NOTICE) Set Linux Syslog to DISPLAY b. Reboot the gateway. c. Perform your test again. d. Go Admin → View log → Download Logs. Thanks, ---
**Author:** ![jonathan.ricks](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jonathan.ricks](https://forum.sierrawireless.com/u/jonathan.ricks)\ **Post date:** [October 14, 2026, 2:00pm UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/5 "2026-10-14T14:00:03Z")
the template file is saving in xml. It won’t let me upload that file type here. Is there a file type I can convert it to that would be accepted, or is there another way I can get it to you? ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [October 15, 2026, 10:06am UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/6 "2026-10-15T10:06:23Z")
Hi @jonathan.ricks, If you cannot upload the log files, you can send the log file and template file to me via private message, or upload them to Google Drive and share the link with me. Thanks, ---
**Author:** ![jonathan.ricks](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jonathan.ricks](https://forum.sierrawireless.com/u/jonathan.ricks)\ **Post date:** [October 15, 2026, 12:46pm UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/7 "2026-10-15T12:46:24Z")
I see. Let me know if there’s any other information I can provide [20261014\_135149\_filteredlogs.txt](https://stjamessheriff-my.sharepoint.com/:t:/p/jonathan_ricks/IQDAKffcloVvRbeVaqQEoiqoAdtWD7krQIintSQjqoZyVBs?e=DStizl) [Unit44Config.xml](https://stjamessheriff-my.sharepoint.com/:u:/p/jonathan_ricks/IQDDWva4Nc_QSIhQg85-FQeaAfp8AsH2EihIXoAd9p05ggc?e=cfrC5B) ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [October 23, 2026, 10:45am UTC](https://forum.sierrawireless.com/t/mp70-events-reporting-emails-showing-incorrect-time/36168/8 "2026-10-23T10:45:20Z")
Hi @jonathan.ricks, Thanks for your update. After checking your logs, it looks like your device is synced with the NTP server, but the issue still occurs. Could you please share the log, template log and PCAP log when you perform the send report action in Events Reporting so I can check with the internal team? About the PCAP, could you please capture the PCAP by following the steps below: - Start capture PCAP - Perform the Send Report action in Events Reporting - Stop capture PCAP Please refer to the attachment for instructions on how to set up IP Logging and share with me the pcap file after capturing. [IP\_Logging.zip](https://forum.sierrawireless.com/uploads/short-url/i0j3wi1mif6d8yxSlB0QqFWO89F.zip) (151.0 KB) Thanks,