# MC7304 WERE SET TO OFFLINE **URL:** \ **Category:** MC/EM Series\ **Created:** [July 20, 2016, 1:30am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672 "2016-07-20T01:30:33Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![zainol69](https://avatars.discourse-cdn.com/v4/letter/z/c77e96/32.png) [@zainol69](https://forum.sierrawireless.com/u/zainol69)\ **Post date:** [July 20, 2016, 1:30am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/1 "2016-07-20T01:30:33Z")
Hello everyone, I need some help from you all where before this mc7304 was working fibe on x220t running win 7 64 bit, Recently I’ve done a firmwsre update on generic series and successfull , but I couldn’t get access this mobile datas card via sierrs skylight because it show an errors ‘mobile datacard offline’. I would like to know how to resolve this error. ---
**Author:** ![mlw](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/mlw/32/3706_2.png) [@mlw](https://forum.sierrawireless.com/u/mlw)\ **Post date:** [July 20, 2016, 10:42am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/2 "2016-07-20T10:42:24Z")
Hi, Can you send the following to the unit. at+cmee=1 ati at!pcinfo? at!priid? at!entercnd=“A710” at!priid? What did you use to upgrade the unit? Regards Matt ---
**Author:** ![zainol69](https://avatars.discourse-cdn.com/v4/letter/z/c77e96/32.png) [@zainol69](https://forum.sierrawireless.com/u/zainol69)\ **Post date:** [July 20, 2016, 9:44pm UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/3 "2016-07-20T21:44:29Z")
Hello Mr. Mat. I haven’t tried that commands yet and I’m using release from sierra baby website “build4399approved7304.exe”. Prior to this MC7304 is working fine but after firmware update always come out with “no service”. How could I find out an original firmware that comes as a default for this MC7304. For information, I’m from Malaysia and believe MC7304 could cover my country a well. ---
**Author:** ![mlw](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/mlw/32/3706_2.png) [@mlw](https://forum.sierrawireless.com/u/mlw)\ **Post date:** [July 21, 2016, 5:57am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/4 "2016-07-21T05:57:26Z")
If its on our site ([source.sierrawireless.com](http://source.sierrawireless.com)) its official and it sounds like you have done the right thing. If you send the commands I should be able to tell what is happening better. Regards Matt ---
**Author:** ![zainol69](https://avatars.discourse-cdn.com/v4/letter/z/c77e96/32.png) [@zainol69](https://forum.sierrawireless.com/u/zainol69)\ **Post date:** [July 21, 2016, 8:00am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/5 "2016-07-21T08:00:15Z")
Hello Matt. Have a good day. Please find attached for your kind perusal and reference. Prior to firmware update, this MC7304 is working fine and could access full LTE, but after firmware installation then “no service” were come out. I forgot to note down “default” firmware. Regards, Zainul [MC7304-AT.txt](https://forum.sierrawireless.com/uploads/short-url/9zIblJBLNzgh7Tjh6fVT26xpDVV.txt) (926 Bytes) ---
**Author:** ![mlw](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/mlw/32/3706_2.png) [@mlw](https://forum.sierrawireless.com/u/mlw)\ **Post date:** [July 21, 2016, 8:07am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/6 "2016-07-21T08:07:37Z")
Ok it looks like you have not upgraded the firmware as 4.5.23 is EXTREMELY old, this is not a problem and is also not causing the low power mode. The LPM is being caused by the W\_Disable line being pulled down which is disabling the radio, its nothing to do with the software, if you are using a development kit it is a DIP switch setting. Regards Matt ---
**Author:** ![zainol69](https://avatars.discourse-cdn.com/v4/letter/z/c77e96/32.png) [@zainol69](https://forum.sierrawireless.com/u/zainol69)\ **Post date:** [July 21, 2016, 8:51am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/7 "2016-07-21T08:51:31Z")
Hello Matt, YES. by default radio is OFF then via SKYLIGHT we’ll TURN ON the radio. After RADIO is TURN ON then “no service” messages come out. When checking about current configured band where as below: AT!BAND=? Index, Name 00, All bands 05, GSM ALL 06, Europe 08, WCDMA ALL 09, LTE ALL 0A, Oceania OK I’m from ASIA Region, do in need to add-in ASIA Region as well. Regards, Zainul ---
**Author:** ![mlw](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/mlw/32/3706_2.png) [@mlw](https://forum.sierrawireless.com/u/mlw)\ **Post date:** [July 21, 2016, 8:58am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/8 "2016-07-21T08:58:29Z")
Zainul, There is no Asia/APAC setting, it is the same as the European one. So when you do not have the W\_disable line pulled what are the responses to the below commands at+cpin? at+creg? at+cgreg? at!gstatus? at+csq at+cops? at+cops=? Regards Matt ---
**Author:** ![zainol69](https://avatars.discourse-cdn.com/v4/letter/z/c77e96/32.png) [@zainol69](https://forum.sierrawireless.com/u/zainol69)\ **Post date:** [July 21, 2016, 9:09am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/9 "2016-07-21T09:09:53Z")
Hello Matt, Please find attached for your kind perusal and reference. For information, If using latest firmware level then another errors come out. Regards, Zainul [MC7304-01.txt](https://forum.sierrawireless.com/uploads/short-url/d2WqBaGjtYHxKPBwUt7fgGYrK9S.txt) (373 Bytes) ---
**Author:** ![zainol69](https://avatars.discourse-cdn.com/v4/letter/z/c77e96/32.png) [@zainol69](https://forum.sierrawireless.com/u/zainol69)\ **Post date:** [July 21, 2016, 1:21pm UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/10 "2016-07-21T13:21:32Z")
Hello Matt, Have a good day and sorry to disturb you again. I’ve done firmware update with latest release from sierra for this model MC7304 (Build4467-Approved-7304-EXE) then new below errors: Mobile Broadband is Off Laptop wireless switch is off Please find attached all that related AT commands based on previous errors for your kind perusal and reference. I concerning on how to enable mobile broadband ? Regards, Zainul [MC7304-latest01.txt](https://forum.sierrawireless.com/uploads/short-url/b8bEatzJ3Uoz3KVTOo9zCzdpMDz.txt) (354 Bytes) [MC7304-latest.txt](https://forum.sierrawireless.com/uploads/short-url/e0sfC5yQa08vONNpfaMTvlF7t0v.txt) (940 Bytes) ---
**Author:** ![mlw](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/mlw/32/3706_2.png) [@mlw](https://forum.sierrawireless.com/u/mlw)\ **Post date:** [August 1, 2016, 11:50am UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/11 "2016-08-01T11:50:18Z")
Hi, I can still see in the commands you have sent that the unit is seeing the W\_disable line still pulled low. Regards Matt ---
**Author:** ![zainol69](https://avatars.discourse-cdn.com/v4/letter/z/c77e96/32.png) [@zainol69](https://forum.sierrawireless.com/u/zainol69)\ **Post date:** [August 1, 2016, 1:31pm UTC](https://forum.sierrawireless.com/t/mc7304-were-set-to-offline/8672/12 "2016-08-01T13:31:12Z")
Hello mlw, Have a good day and thanks a lot. Actually that problem was resolved by downgraded firmware and un-taped #20 pin as mentioned by someone. Regards, Zainul