# LX40 not working with Telia and Tre in Sweden **URL:** \ **Category:** AirLink routers\ **Created:** [August 23, 2021, 11:13am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647 "2021-08-23T11:13:57Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [August 23, 2021, 11:13am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/1 "2021-08-23T11:13:58Z")
Hi Hope you have at quick answer to my problem. Have used Sierra Wireless many years. XE and RV50 and never hade any problem. But have now 2 of LX40 AirLink LX40 LTE IoT Router NB-IoT/CatM1 and they not working with operator TRE and Telia. It’s no problem in XE, RV50 and other routers. Operator Comviq works in LX? The router gets a ip on Wan side finds operator but after some short time it lost connection and the router reboot! ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [August 25, 2021, 8:22am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/2 "2021-08-25T08:22:07Z")
Hi jonas.andersson, What firmware version are you using? If you are not in the latest firmware, please download the latest one and retry. You can get the LX40 firmware here [AirLink LX40 Firmware Packages](https://source.sierrawireless.com/resources/airlink/software_downloads/lx/lx-firmware-list/#sthash.4boPpanO.dpbs) If you still have problem, please provide the configuration template file and system log on your LX40 gateway. Steps to collect system log: a. Go AceManager \> Admin \> Configure Logging Set all log levels to Notice (Default) Set Linux Syslog to Display b. Reboot the gateway. c. Perform your test again. d. Go Admin → View log → Download Logs ---
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [August 25, 2021, 12:49pm UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/3 "2021-08-25T12:49:22Z")
Hi Thanks for your help. It’s running with the latest firmware. Here are between 2 reboots Hope you can help me. [LX40.txt](https://forum.sierrawireless.com/uploads/short-url/x2bNHcgVzGGfsWyu9b8LiArAmba.txt) (53.1 KB) ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [August 26, 2021, 12:01pm UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/4 "2021-08-26T12:01:22Z")
Hi jonas.andersson, Please provide the template file on your LX40 gateway. You can refer to page 18 in AirLink LX40 Series Software Configuration Guide for how to download your device template. You can get it here [AirLink LX40 Series Software Configuration Guide](https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-lx40---configuration-guide/#sthash.oqnaHsiw.dpbs) ---
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [August 26, 2021, 12:31pm UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/5 "2021-08-26T12:31:39Z")
Hi Donald. Here you have my template. [LX40Template.zip](https://forum.sierrawireless.com/uploads/short-url/3Dk2wdYDD8pnOVfJNFK2zTlEbjz.zip) (11.9 KB) ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [August 31, 2021, 8:13am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/6 "2021-08-31T08:13:41Z")
Hi jonas.andersson, Sierra is aware of this issue. I will let you know when I have any updates from the development team. ---
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [August 31, 2021, 12:51pm UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/7 "2021-08-31T12:51:48Z")
Hi Donald. Thanks for your help. Hope for a quick solution (any time estimate?). Have eight LX40 for this project. Jonas ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [September 1, 2021, 2:59am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/8 "2021-09-01T02:59:05Z")
Hi jonas.andersson, The included log file appears to be only a section of the original log file. Typically, an ALEOS log is 1 Mbyte. Please re-download the log files on your 2 LX40 gateways (Telia and Tre) and attach them here. Please provide more device LX40 (Tre operator) template. Steps to collect system log: a. Go AceManager \> Admin \> Configure Logging Set all log levels to Notice (Default) Set Linux Syslog to Display b. Reboot the gateway. c. Perform your test again. d. Go Admin → View log → Download Logs buttons ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/2/281c25db7ad2f4181f5545ec4510d436f2ff2348.png) You can refer to pages 326,327 in ALEOS 4.14.0 Software Configuration User Guide for AirLink LX40 for how to download the log file. ---
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [September 1, 2021, 7:48am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/9 "2021-09-01T07:48:36Z")
Hi Donald. Here are the new logs. Hope they work. The router works with Telias m2m simcard in 2G/GSM 🙂 Not a working solution but for info. [Telia\_filteredlogs.tgz](https://forum.sierrawireless.com/uploads/short-url/wTtLeEmBYdVegwyEg7oQTCmeH5M.tgz) (98.9 KB) [Tre\_filteredlogs.tgz](https://forum.sierrawireless.com/uploads/short-url/oI5DP05nIp3eKKD0JPAFOdr2fKQ.tgz) (122.1 KB) ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [September 1, 2021, 8:28am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/10 "2021-09-01T08:28:21Z")
Hi jonas.andersson, > [@Donald](#): > > Please provide more device LX40 (Tre operator) template. Your firmware version in log files is 4.11.0.F007 and Tre\_filteredlogs.tgz is TELIA operator. Please provide the log files on your 2 LX40 gateways (Telia and Tre operators) with latest firmware ALEOS 4.15.0.010. Thanks, ---
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [September 1, 2021, 8:44am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/11 "2021-09-01T08:44:44Z")
Hi Donald. I made this test from a new router. Upgrade it and config it after that I made test with Telia and Tre. so look later in the log. Sep 1 07:01:01 alert ALEOS\_SYSTEM: Version: 4.15.0.010 ---
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [September 1, 2021, 12:51pm UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/12 "2021-09-01T12:51:06Z")
And here are the template for Tre [Tre.zip](https://forum.sierrawireless.com/uploads/short-url/A1Ht8asn0OoAfg0Rnufza6d07jP.zip) (11.7 KB) ---
**Author:** ![jonas.andersson](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@jonas.andersson](https://forum.sierrawireless.com/u/jonas.andersson)\ **Post date:** [September 7, 2021, 9:40am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/14 "2021-09-07T09:40:01Z")
Hi Donald. Ok. That should we solve. Could you contact me direct on mail jan@logos.se? ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [September 7, 2021, 9:48am UTC](https://forum.sierrawireless.com/t/lx40-not-working-with-telia-and-tre-in-sweden/24647/15 "2021-09-07T09:48:55Z")
Hi jonas.andersson, > [@jonas.andersson](#): > > Could you contact me direct on mail jan@logos.se? Yes, I sent the email to jan@logos.se.