# I am trying to interpret the messages in the log file of aRV50X modem. Search for ALEOS\_NETSERV\_Sys provides no results. How am I supposed to fix an error without documentation

**URL:** <https://forum.sierrawireless.com/t/i-am-trying-to-interpret-the-messages-in-the-log-file-of-arv50x-modem-search-for-aleos-netserv-sys-provides-no-results-how-am-i-supposed-to-fix-an-error-without-documentation/24602>\
**Category:** Documentation feedback\
**Created:** [August 18, 2021, 8:41pm UTC](https://forum.sierrawireless.com/t/i-am-trying-to-interpret-the-messages-in-the-log-file-of-arv50x-modem-search-for-aleos-netserv-sys-provides-no-results-how-am-i-supposed-to-fix-an-error-without-documentation/24602 "2021-08-18T20:41:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![fthompson](https://avatars.discourse-cdn.com/v4/letter/f/fbc32d/32.png) [@fthompson](https://forum.sierrawireless.com/u/fthompson)\
**Post date:** [August 18, 2021, 8:41pm UTC](https://forum.sierrawireless.com/t/i-am-trying-to-interpret-the-messages-in-the-log-file-of-arv50x-modem-search-for-aleos-netserv-sys-provides-no-results-how-am-i-supposed-to-fix-an-error-without-documentation/24602/1 "2021-08-18T20:41:37Z")

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Where can I access documentation on log entries in an RV50X cellular gateway? I have an issue with three modems that occasionally drop out and then need to be rebooted. I think I know what is causing this; however, the log entry does not give me a clue what is wrong.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/2/2d59cdc98d8fac817bb8cc4d501d55718f939ff9.png)

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [August 20, 2021, 10:17am UTC](https://forum.sierrawireless.com/t/i-am-trying-to-interpret-the-messages-in-the-log-file-of-arv50x-modem-search-for-aleos-netserv-sys-provides-no-results-how-am-i-supposed-to-fix-an-error-without-documentation/24602/2 "2021-08-20T10:17:27Z")

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Hi fthompson,

Your SINR is not a good value. Please make sure you place your antenna away from noisy equipment or move it closer to the nearest cell tower line of sight.

Thanks,

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**Author:** ![fthompson](https://avatars.discourse-cdn.com/v4/letter/f/fbc32d/32.png) [@fthompson](https://forum.sierrawireless.com/u/fthompson)\
**Post date:** [August 20, 2021, 3:19pm UTC](https://forum.sierrawireless.com/t/i-am-trying-to-interpret-the-messages-in-the-log-file-of-arv50x-modem-search-for-aleos-netserv-sys-provides-no-results-how-am-i-supposed-to-fix-an-error-without-documentation/24602/3 "2021-08-20T15:19:54Z")

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Thanks for the feedback. Is there any documentation to help me interpret the log entries?

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [August 23, 2021, 7:28am UTC](https://forum.sierrawireless.com/t/i-am-trying-to-interpret-the-messages-in-the-log-file-of-arv50x-modem-search-for-aleos-netserv-sys-provides-no-results-how-am-i-supposed-to-fix-an-error-without-documentation/24602/4 "2021-08-23T07:28:52Z")

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Hi fthompson,

Sierra doesn’t public that kind of document. You should contact Sierra support for this case.

> **[IoT Support and Downloads | Sierra Wireless](https://www.sierrawireless.com/support/)**
>
> The Source, powered by Sierra Wireless, is the hub for IoT support. Download user guides, firmware, software, configurations, codes, and more.

Thanks,