# How to get EM7565 activated on carrier? **URL:** \ **Category:** Connectivity and Cloud Services\ **Created:** [August 6, 2023, 10:34pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396 "2023-08-06T22:34:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![onixn.f](https://avatars.discourse-cdn.com/v4/letter/o/ea5d25/32.png) [@onixn.f](https://forum.sierrawireless.com/u/onixn.f)\ **Post date:** [August 6, 2023, 10:34pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/1 "2023-08-06T22:34:37Z")
When I go to AT&T or Verizons website and try and get a plan, it asks for the IMEI number, and when I use their site to check if its “compatible” it just says its not compatible with their network. I’ve been to stores in person and simply get denied when I give them the IMEI number. I find it hard to believe my recently bought 4G module won’t work on two of the biggest carriers (in fact, I think its laziness on the carriers part to allow “uncertified” devices to connect). How am I supposed to get a carrier to let me on their network if none of them will accept this hardware? Is there any actual technical restrictions put in place, or can I just give the site a random IMEI and throw the SIM in with my module? And if so, doesn’t the carrier know the IMEI when I connect, and would I be at risk of being disconnected for having a different IMEI connecting than the one I gave them? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [August 7, 2023, 1:10am UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/2 "2023-08-07T01:10:16Z")
what is the SKU on this module? AT!ENTERCND=“A710” AT!SKU? ---
**Author:** ![onixn.f](https://avatars.discourse-cdn.com/v4/letter/o/ea5d25/32.png) [@onixn.f](https://forum.sierrawireless.com/u/onixn.f)\ **Post date:** [August 7, 2023, 2:26pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/3 "2023-08-07T14:26:36Z")
Here is the SKU: SKU: 1103520 ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [August 7, 2023, 3:24pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/4 "2023-08-07T15:24:13Z")
if you put a AT&T/VZW SIM card to it with corresponding PRI setting, will it register network successfully? ---
**Author:** ![onixn.f](https://avatars.discourse-cdn.com/v4/letter/o/ea5d25/32.png) [@onixn.f](https://forum.sierrawireless.com/u/onixn.f)\ **Post date:** [August 7, 2023, 4:43pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/5 "2023-08-07T16:43:40Z")
I attempted to put my AT&T existing sim in (from my current phone), and after enabling, it seems to be searching but never connects. After running `mmcli --modem 0 --enable` ```auto ---------------------------------- Status | lock: sim-pin2 | unlock retries: sim-pin (3), sim-puk (10), sim-pin2 (3), sim-puk2 (10) | state: searching | power state: on | signal quality: 75% (recent) ---------------------------------- ---------------------------------- 3GPP | imei: xxxxxxxxxxxxxxx | enabled locks: fixed-dialing | registration: searching | packet service state: detached ---------------------------------- 3GPP EPS | ue mode of operation: csps-2 | initial bearer apn: iot.cc | initial bearer ip type: ipv4 ---------------------------------- SIM | primary sim path: /org/freedesktop/ModemManager1/SIM/0 | sim slot paths: slot 1: /org/freedesktop/ModemManager1/SIM/0 (active) | slot 2: none ``` If I try `mmcli -m 0 --simple-connect='apn=enhancedphone,ip-type=ipv4v6'` ```auto error: couldn't connect the modem: 'Timeout was reached' # mmcli --modem 0 ---------------------------------- Status | lock: sim-pin2 | unlock retries: sim-pin (3), sim-puk (10), sim-pin2 (3), sim-puk2 (10) | state: enabled | power state: on | signal quality: 75% (cached) ---------------------------------- ---------------------------------- 3GPP | imei: xxxxxxxxxxxxxxx | enabled locks: fixed-dialing | packet service state: detached ---------------------------------- 3GPP EPS | ue mode of operation: csps-2 | initial bearer apn: iot.cc | initial bearer ip type: ipv4 ---------------------------------- SIM | primary sim path: /org/freedesktop/ModemManager1/SIM/0 | sim slot paths: slot 1: /org/freedesktop/ModemManager1/SIM/0 (active) | slot 2: none ``` Then it will go back to searching after a minute. I have verified there is no SIM pin. My actual connection attempts aside, How do I get past the initial IMEI check that carriers do? Do I “activate” a SIM on an old phone, then move it over? Does AT&T or Verizon check the IMEI sent when connecting to their network (I hear its optional on LTE?) ---
**Author:** ![onixn.f](https://avatars.discourse-cdn.com/v4/letter/o/ea5d25/32.png) [@onixn.f](https://forum.sierrawireless.com/u/onixn.f)\ **Post date:** [August 7, 2023, 4:45pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/6 "2023-08-07T16:45:22Z")
Also, here is the Hardware info from mmcli: ```auto ---------------------------------- Hardware | manufacturer: Sierra Wireless, Incorporated | model: EM7565 | firmware revision: SWI9X50C_01.14.13.00 883709 jenkins 2022/01/05 07:08:35 | carrier config: default | h/w revision: 1.5 | supported: gsm-umts, lte | current: gsm-umts, lte | equipment id: xxxxxxxxxxxxxxx ---------------------------------- ``` And the console output for PRI ```auto PRI Part Number: 9907344 Revision: 002.003 Customer: Generic-M2M Carrier PRI: 9999999_9907259_SWI9X50C_01.14.13.00_00_GE ``` Update: I flashed `SWI9X50C_01.14.22.00_ATT_002.071_001` and its connected now. So, I suppose I should just buy SIMs for an old phone and move the SIM over? Any potential unforeseen consequences down the line? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [August 7, 2023, 5:35pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/7 "2023-08-07T17:35:46Z")
You better check with at&t ---
**Author:** ![onixn.f](https://avatars.discourse-cdn.com/v4/letter/o/ea5d25/32.png) [@onixn.f](https://forum.sierrawireless.com/u/onixn.f)\ **Post date:** [August 7, 2023, 5:40pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396/8 "2023-08-07T17:40:36Z")
I kinda have… I’m wondering how other people are doing this, as I doubt I’m the only person in the US that owns an EM7565. AT&T customer service won’t tell me anything other than the IMEI is unsupported, so go pound sand. Obviously others got through this intial process somehow.