# How to enable airprime hl7588 ping request? **URL:** \ **Category:** Legacy HL Series\ **Created:** [September 19, 2022, 12:58pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927 "2022-09-19T12:58:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 19, 2022, 12:58pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/1 "2022-09-19T12:58:49Z")
I have and Issue to enable airprime hl7588 ping request, I made a lot of test but I didnt have a ping response, did you know how to enable ICMP protocol for 4g Module?. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2022, 1:22pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/2 "2022-09-19T13:22:28Z")
How about implementing ICMP packet via UDP socket? > ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 19, 2022, 2:42pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/3 "2022-09-19T14:42:14Z")
I need it for TCP client or server. we need to know the status of the remote device from the server with a ping ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2022, 3:16pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/4 "2022-09-19T15:16:43Z")
i mean you use the +KUDPSND to make a ICMP ping communication ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 19, 2022, 3:59pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/5 "2022-09-19T15:59:19Z")
The type of conection used is TCP CLIENT and TCP Server, there is where we need the ping works. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2022, 4:03pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/6 "2022-09-19T16:03:17Z")
Ping is not using tcp protocol … ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 19, 2022, 7:03pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/7 "2022-09-19T19:03:04Z")
Ok, We configure the UDP in Module but it still doesnt work, we have another module the HL7548 and the ping works perfectly, Please, what can we do to fix this issue with the module. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 20, 2022, 12:32am UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/8 "2022-09-20T00:32:28Z")
how about just sending out some UDP traffic? or just ICMP is not working? Are you using same A2.15 FW and same SIM card on both HL7548 and HL7588? ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 20, 2022, 1:20pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/9 "2022-09-20T13:20:52Z")
Ok, the UDP traffic did it yesterday and the AT command was introduced and we dont recieve answer. the ICMP protocol doesnt work, or ping doesnt work. we use diferent FW as A2.15, 13, 14, and it doesnt work, we use always the same simcard here in colombia with MOVISTAR operator in both modules, we use the HL7548-G and the HL7588, I dont know if I give you Anydesk or Teamviewer to a computer with the module connected maybe could you give some direction about how to resolve this issue. thanks in advance. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 20, 2022, 1:30pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/10 "2022-09-20T13:30:09Z")
The A2.15 fw is the same for hl7548 and hl7588, it does not make sense that only hl7548 is working ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 20, 2022, 3:57pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/11 "2022-09-20T15:57:08Z")
That is why we are here, because it doesnt work for LTE. and the configuration in module 3G and 4g LTE are the same, so it should work. but it doesnt. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 20, 2022, 4:04pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/12 "2022-09-20T16:04:46Z")
Hl7548 is also lte module, does it work Is that only ping not working? How about udp communication? ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 20, 2022, 4:16pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/13 "2022-09-20T16:16:37Z")
Im sorry, my mistake, the module that response with ping is the HL 8548-G, it works perfectly with 3g and i get the ping response. the HL7588 I didnt get a ping response in no band. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 20, 2022, 4:38pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/14 "2022-09-20T16:38:03Z")
Is that only ping not working? How about udp communication? Hl7588 also has 3G, have you tried ping in 3G? ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 20, 2022, 4:44pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/15 "2022-09-20T16:44:39Z")
the UDP communicaction is working OK. HL7588 works in 3G and it doesnt response the ping request ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 20, 2022, 11:43pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/16 "2022-09-20T23:43:58Z")
Are you ping from outside to hl7588? Does hl7588 have public ip address? Or you want hl7588 to ping some server? Here says you can configure the module to 3G mode and ping is working (seems a bit different from what you say above): > [@Can´t make ping with module HL7588 4G](https://forum.sierrawireless.com/t/can-t-make-ping-with-module-hl7588-4g/27459/7): > > so UDP is working in 3G only? if so, you need to check with the network operator ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 21, 2022, 4:13pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/17 "2022-09-21T16:13:33Z")
Yes, Im doing ping from outside the HL7588 and it doesnt answer. Yes, the HL7588 has a public IP Address which supplies the network operator. No, the module HL7588 dont answer none ping request, that was my mistake in the other forum. I sent to you screenshoots about how module is cofigured. ![WhatsApp Image 2022-09-21 at 9.23.37 AM](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/ae349e5f8d694269ca8daffa168f8452b53ed518.jpeg) ![WhatsApp Image 2022-09-21 at 9.22.45 AM](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/4/4f9d82b648fb5e4c6e7d6086134989985ba3fa21.jpeg) ![WhatsApp Image 2022-09-21 at 9.22.06 AM](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/f/feffec558f935704bb0cffbf7eff072359b7a3d6.jpeg) ![WhatsApp Image 2022-09-21 at 9.21.50 AM](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/d/d1d064e945b2a24f2a0b6b673f9ad7bcd11e45c1.jpeg) ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 21, 2022, 4:34pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/18 "2022-09-21T16:34:46Z")
Probably you need to find workaround like answering to udp request instead of ping request Btw, from your log, module seems to have private ip address instead of public ip addrsss ---
**Author:** ![ingenieroit](https://avatars.discourse-cdn.com/v4/letter/i/f4b2a3/32.png) [@ingenieroit](https://forum.sierrawireless.com/u/ingenieroit)\ **Post date:** [September 21, 2022, 4:54pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/19 "2022-09-21T16:54:50Z")
Yes, but even in the same network we dont recieve the ping answer. For example, i sent you the ping request in module 3G HL 8548-G with the same simcard used in module LTE, as you see it works perfectly but when we use the module HL7588 it doesnt work. ![WhatsApp Image 2022-09-21 at 11.49.19 AM](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/d/de5a8075ba6ec78ce89e6552483aa408dc361c81.jpeg) ![WhatsApp Image 2022-09-21 at 11.50.09 AM](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/af0b8dfafe5242be7c5095a9898348db53fca05f.jpeg) ![WhatsApp Image 2022-09-21 at 11.50.31 AM](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/1/1022f14aee7a5d683a01536ec819866f92b47c29.jpeg) ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 21, 2022, 5:13pm UTC](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927/20 "2022-09-21T17:13:07Z")
Probably you need to find workaround like answering to udp request instead of ping request [Next page](https://forum.sierrawireless.com/t/how-to-enable-airprime-hl7588-ping-request/27927.md?page=2)