# HL7800 supporting FOTA **URL:** \ **Category:** IoT Modules\ **Created:** [November 28, 2019, 2:18pm UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508 "2019-11-28T14:18:25Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![eyal.v](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@eyal.v](https://forum.sierrawireless.com/u/eyal.v)\ **Post date:** [November 28, 2019, 2:18pm UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/1 "2019-11-28T14:18:25Z")
I am using HL7800 with FW version 2.5.1. From a quick look in the Customer Release Note of FW version **3.5** , it seems that FOTA is supported only in this version (“FOTA credential not loaded inside the module” which is fixed in “EURY-253: AirVantage FOTA ready”). Is this correct? ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [November 29, 2019, 2:56am UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/2 "2019-11-29T02:56:41Z")
Hi, No, it is not. Please check your module is HL7800 or HL7802 by ATI command. The FOTA is supported on HL7800 FW 2.5.1 For EURY-253 ticket, The FOTA is implemented for HL7802 module. ---
**Author:** ![eyal.v](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@eyal.v](https://forum.sierrawireless.com/u/eyal.v)\ **Post date:** [December 1, 2019, 9:29am UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/3 "2019-12-01T09:29:57Z")
Thanks for your reply. I retried today making FW upgrade. This time I passed the Bootstrap Server (WSDI=23,1 where previous trials it returned WSDI=23,0). but when I try to upgrade my FW from the AirVantage website, it neither fails or get stuck - see attached screenshot. ![FWU%20FOTA%20fail](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/0/048d2b6fc5b062a7c1cc89c1d4cad86f4c9bc8e9.jpeg) I also tried to reboot the device via the AirVantage website and it worked OK! --\> device have communication with the DM server. I noticed that the upgrade files are DELTA files from 3.4.4 or 3.4.3 FWs, where my FW is 2.5.1 --\> I guess this is the reason I cannot upgrade. there are no other upgrade packages to install in the website… ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [December 2, 2019, 2:40am UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/4 "2019-12-02T02:40:56Z")
Hi, The reason you cannot upgrade is that there are no other packages to install in AirVantage’s website from the initial firmware 2.5.1. You can go to Develop-\>My Apps or Public Apps in AirVantage website to check the available packages for installation from the initial firmware 2.5.1. ---
**Author:** ![eyal.v](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@eyal.v](https://forum.sierrawireless.com/u/eyal.v)\ **Post date:** [December 2, 2019, 6:34am UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/5 "2019-12-02T06:34:16Z")
Hi, I cannot find this path (Develop–\>My Apps) in the website - searched for more than 30 minutes. on what menu is it available? A screenshot will be appriciated. by the way, In the Upgrade Firmware menu, the 3.4.4.4 do appear, but without a binary file (see screenshot) ![no%20Binary%20for%203_4_4_4](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3ac453bc0d46338cfcf7de10375a0b2c3a45fa58.jpeg) Thanks, Eyal ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [December 2, 2019, 7:30am UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/6 "2019-12-02T07:30:45Z")
Hi, You cannot upgrade from FW 2.5.1 to FW 3.4.4.4 because there is no package in the AirVantage website. I found a package available BHL7800.2.5.2.0.20190315.zip in AirVantage’s website from the initial firmware 2.5.1 You can try upgrading from FW 2.5.1 to FW 2.5.2 Please find the screenshots for your reference. ![Upgrade%20Firmware](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/6/69232766dc1fd1b479b850631bd22a6fc9e7b9c7.png) ![Develop%20apps](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/d/ded92c73c0ce591feb97b4f1aa091807f59406c7.png) ![20190315](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3432ec2f2205ff0367802fed560afbc067c72766.png) ---
**Author:** ![eyal.v](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@eyal.v](https://forum.sierrawireless.com/u/eyal.v)\ **Post date:** [December 2, 2019, 8:11am UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/7 "2019-12-02T08:11:02Z")
Hi, thank you very much for the quick and detailed response. my AirVantage portal look different - no “Develop” tab. ![AirVantage%20portal](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/c/c060e3f6cdfec81e07f05303949e06027e74526b.jpeg) Is it because I don’t have the “full AirVantage”? I currently have the free account “AirVantage FOTA Edition”. If this is the reason, what I need to do in order to upgrade my account? Thanks, Eyal ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [December 2, 2019, 8:26am UTC](https://forum.sierrawireless.com/t/hl7800-supporting-fota/18508/8 "2019-12-02T08:26:39Z")
Hi, Yes,It is. Please contact to Sierra Wireless for AirVantage account support. Support Phone Number: call 1-877-687-7795. Monday - Friday, 6am - 6pm Pacific Standard Time. Support Website: [https://www.sierrawireless.com/products-and-solutions/sims-connectivity-and-cloud-services/](https://www.sierrawireless.com/products-and-solutions/sims-connectivity-and-cloud-services/)