# HL7800 FOTA commands not working **URL:** \ **Category:** HL78\ **Created:** [October 23, 2020, 1:34pm UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913 "2020-10-23T13:34:25Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![joao.bino](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@joao.bino](https://forum.sierrawireless.com/u/joao.bino)\ **Post date:** [October 23, 2020, 1:34pm UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/1 "2020-10-23T13:34:25Z")
Hi All, I hope you can help me with this issue. I already searched around the forum about this topic, but none worked for me. I need **FOTA** update on **HL7800** Module. Here the details of the module I am using (to this firmware version I uploaded through the serial port ) ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/ec78b7199be71eb9ef22a406d1967c4be58185ea.png) I already added the modem to the portal ( but it does not sync with airvantage): ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/8/8d2c9882603b3939679be6fcec76d6617c864ac8.png) In order to add the required information I used the commands: - AT+KGSN=3 ( for the Serial Number) - AT+CGSN=0 ( for the IMEI ) I tried these commands then after connected an APN > AT+WDSI=4479 > OK > AT+WDSS=1,1 > OK > +WDSI: 7 > +WDSI: 8 I have a VODAFONE NBIOT SIM card and I connect to a public APN ( as in the picture ). Here follows more details about the status of the modem: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/8/8c6d0c36a4aa5119130cdc0ef9118740f635e89d.png) > AT+CGCONTRDP > +CGCONTRDP: 1,5,“lpwa.vodafone.iot.mnc028.mcc901.gprs”,100.93.202.178.255.255.255.252,100.93.202.177, > OK Searching in the AT Commands Interface Guide Rev11, we have this “Two IP sessions are required…”. How to perform this? How do I make sure of it? ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3cc63d4c4741e6252aa1731226b053553d40da34.png) I am new to working with modems. Please, it would be really nice if I could have guidance on troubleshooting step by step with a real example without any assumption of what might seem obvious. ps.: We are able to communicate with our server ( I don’t know if this helps) : ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/7/7304621d8c691ea30df8a3a8c61c9947ed50df3f.png) Thanks, ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [October 27, 2020, 4:32am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/2 "2020-10-27T04:32:05Z")
> [@joao.bino](#): > > AT+WDSS=1,1 > OK > +WDSI: 7 > +WDSI: 8 This event is sent when the server rejects the device connection request. Example of rejection cause: device not registered on server side. It might be caused by the reasons below: 1. Verify that the module is loaded credential AT+WDSG +WDSG: 0,0 ==\> No credential loaded +WDSG: 0,x (x\>0) ==\> Credential loaded 2. Verifiy the configuration on ALMS with the steps below ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/a2c3f10d8ff4872f612b709da7277c25602f00d3.png) - Create Subscription - Create gateway ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/9/9c2e6244edf91466a9be590d0bae8a2896a06fb9.png) - Create system ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/efdbb00171c0056cad56aef8ea016dd4faaf3381.png) - Launch the system and activate the system as ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/a92db5b3c1d4a71e42a7ac4cf15e4c436021d09f.png) System registration is done - Go to the module and type the commands below AT+WDSI=4479 OK at+wdss=1,1 OK +WDSI: 4 +WDSI: 6 +WDSI: 23,1 +WDSI: 8 The module sends initiation of a connection to ALMS successfully. The module will be synchronized. Please try and share if you have any concerns Thanks ---
**Author:** ![joao.bino](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@joao.bino](https://forum.sierrawireless.com/u/joao.bino)\ **Post date:** [October 27, 2020, 12:30pm UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/3 "2020-10-27T12:30:59Z")
Hi @Vianney Thanks for the reply. I took a new modem and followed the steps. The airvantage already created for me the subscription and gateway. ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/0/0f1234ca7d50b100893cdcf0d5fd30d0f0f438d0.png) Here is the subscription: Should it be different from the one of my modem ? AT+CCID +CCID: 89882390000123427406 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/e66b9fcc0013c11c987613aa8183f2020a842aec.png) Here is the Gateway: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/f/f931a883965755a0b9e86c921f4158f19c444ea9.png) The button is greyed out within the **Systems** menu. ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/ee92b3ad252d2f5a0ec6f617466f01b78247d007.png) The answer is the same: AT+WDSS=1,1 OK +WDSI: 7 +WDSI: 8 I activated the Subscription: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/aedcd99cc64e96b2d98845d0aa7336bda0a322de.png) ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [October 28, 2020, 9:33am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/4 "2020-10-28T09:33:59Z")
Hi @joao.bino > [@joao.bino](#): > > I activated the Subscription: Are you sure if whether **the system** is activated? Are you able to launch the monitor page of the module? I saw the the monitor button was missed on the system page ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/0/0f76f33f5b264cd654a72f7dc9d67c24a6b8245a.png) It should be like this ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/2/2abe7e5a65a43b47745fb2e2047d48c03fd531be.png) Pls check it or you can provide your ALMS company name so we can have a look ---
**Author:** ![joao.bino](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@joao.bino](https://forum.sierrawireless.com/u/joao.bino)\ **Post date:** [October 28, 2020, 10:44am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/5 "2020-10-28T10:44:04Z")
Thanks @Vianney > Are you sure if whether **the system** is activated? Not sure anymore Please, here are my details: **UID** 027d739321834c858fe513dd5d9fb507 **Name** Pessl **Account Type** Unlimited FOTA ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [October 29, 2020, 3:36am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/6 "2020-10-29T03:36:43Z")
Hi @joao.bino, Also you can share the company where the module is located ? It seems below ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/1/1cb3ec63325bb92f1e0ee7b7a9b6ab413079c846.png) ---
**Author:** ![joao.bino](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@joao.bino](https://forum.sierrawireless.com/u/joao.bino)\ **Post date:** [October 29, 2020, 8:07am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/7 "2020-10-29T08:07:28Z")
@Vianney Please find it here ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/a4125a40efec28e7be8620292f8ed2522c650b3e.png) ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [October 30, 2020, 10:01am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/8 "2020-10-30T10:01:45Z")
Hi @joao.bino, It looks like monitor tab is missed on your company. The issue seems the topic below. > [@Problems updating user application ("Monitor" tab not visible)](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739/3): > > Hello! My Account ID is: “269b8e29374c4ecaa811b36000109eab” Is this information enough? I have updated applications in the past. In fact, this actions are still in “Upgarge\>Operations” menu: Interface changed about a mounth ago. I can not find the application download option. Earlier it was: [image] Now the only similar menu I found is in “Upgarge\>Systems” tab, but there is no “Install application” option: Please go thru the topic for more detail Thanks ---
**Author:** ![joao.bino](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@joao.bino](https://forum.sierrawireless.com/u/joao.bino)\ **Post date:** [November 3, 2020, 9:04am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/9 "2020-11-03T09:04:46Z")
Thanks @Vianney But is this missing monitor tab related to the problem? I could some weeks ago connect a HL7692 to the air vantage and upload the firmware. And I see from the other topic you pointed me to that FOTA account does not have the tab monitor. What should I do? Are there commands that I could try to manually sync with air vantage? Does FOTA work for NBIOT? ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [November 3, 2020, 9:30am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/10 "2020-11-03T09:30:14Z")
Hi @joao.bino, The missing monitor might cause your problem as the above topic was mentioned. the issue doesn’t relate CAT-M1 or NB. Did you use the login for HL7692? Have you tried to go Upgrade tab then take sync from there ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/7/78a50e25a33b6577e68f820794e56d92f2c253b4.png) Thanks ---
**Author:** ![joao.bino](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@joao.bino](https://forum.sierrawireless.com/u/joao.bino)\ **Post date:** [November 3, 2020, 12:20pm UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/11 "2020-11-03T12:20:29Z")
Thanks @Vianney > The missing monitor might cause your problem as the above topic was mentioned. Do you suggest that I should have another account type? ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/e30db8164d9a1015f2b906dc19d3dce5c5e3ce77.png) I tried Configure, I tried sync. The module don’t even sync. I don’t know why it is being prevented to sync to the airvantage platform. ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/1/12026b919e1a1dd4b4e18d5dceba2530bd9caa7f.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/c/c76b8eeb87b0c530ba156ade8701139d5015856f.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/7/7df7594171a2ffdc43ce1dc1ff11338afc370b3b.png) I wish there was a script to follow with all commands necessary to enabling and disabling everything needed for a fresh new modem to be able to do the FOTA. Because we’ve been searching all the way but nothing is working so far ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [November 4, 2020, 10:04am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/12 "2020-11-04T10:04:33Z")
Hi @joao.bino, As my previous comment, missing Monitor might cause your synchronize issue. I check your company “Pessl” It looks like your company is FOTA edition which doesn’t have the Monitor tab. Please try to contact your administrator who create the another on which have the tab then try again. Or you can do it yourself by going to the [link](https://eu.airvantage.net/accounts/signup?type=AVEP) and follow instruction ![Screenshot_25](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/d/d666d379bfcb2d1b508b0dd2c7186b8c109211fe.png) ![Screenshot_26](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/1/1d344d57ec90f78ba0c41e660eafd3547da25706.png) Try to add the module to new company and repeat your test. Thanks ---
**Author:** ![joao.bino](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@joao.bino](https://forum.sierrawireless.com/u/joao.bino)\ **Post date:** [November 5, 2020, 12:27pm UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/13 "2020-11-05T12:27:14Z")
Thanks @Vianney Here are the new attempts. I followed your link in the last post and created a new account with full access including the monitor. in that: 1. I registered one modem that is with me here in Austria ( NBIoT ) 2. I registered one modem which was in the USA with a coworker under the provider Verizon connected to ( CAT-M) As you can see in the image ( Both were registered in the network): - NBIoT didn’t reach it and the answer of +WDSI was the same **7** and **8** > +WDSI:7 > +WDSI:8 - CAT-M was successfull > at+wdss=1,1 > OK > +WDSI: 4 > +WDSI: 6 > +WDSI: 23,0 > +WDSI: 4 > +WDSI: 6 > +WDSI: 23,1 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/9/921634b2fdaadf79b69c28b1902608ea2f0f706a.png) Please, find the FOTA log attached. [FOTA\_HL78\_Sucess.txt](https://forum.sierrawireless.com/uploads/short-url/rIuvl4N6B7F5W7kXBXzz5DJBdxW.txt) (4.5 KB) Does that mean we will not be able to use NBIoT here or is this a problem with the provider? Regards, ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [November 6, 2020, 10:06am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/14 "2020-11-06T10:06:59Z")
Hi @joao.bino HL7800 support FOTA for both CAT-M and NB > [@joao.bino](#): > > - I registered one modem that is with me here in Austria ( NBIoT ) > - I registered one modem which was in the USA with a coworker under the provider Verizon connected to ( CAT-M) Have you tried to use CAT-M for your module (which fails to communicate with ALMS)? Is it successfully? If yes, it maybe NB has no data. Please check with your provider. Also, ensure you are using latest firmware for testing ---
**Author:** ![claudio.baldini](https://avatars.discourse-cdn.com/v4/letter/c/4da419/32.png) [@claudio.baldini](https://forum.sierrawireless.com/u/claudio.baldini)\ **Post date:** [April 12, 2021, 2:25pm UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/15 "2021-04-12T14:25:18Z")
@Vianney I have a similar problem with the modem, I have tried several things I believe the problem is the the airVantage, have been browsing for a while and havent got much useful information, it would be great if you could help. The story at tonigh is that I have registered 2 FX30S, I can start the connection from the le\_avc legato API and it will always connect successfully but the handler will return NO\_UPDATE. So I have hard reset the target, downloaded the latest firmware and tried with the AT commands (AT+WDSS=1,1) and once again it will connect but will not download the software. I have read an old post saying that there could be a problem with the timer and this to be a possible reason of missing the updates (I believe this should be solved by now as the post was from 2017), another possible cause if the account type, where mine is `trial` where I read above this should be unlimited FOTA? We have been hitting our heads against the wall for a few days, it would be fantastic if you could give us some quality answers as I assume this to be related with some settings on the airVantage server as the target seems connecting successfully. Thank you in advance for you help on this. ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [April 14, 2021, 9:35am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/16 "2021-04-14T09:35:41Z")
Hi @claudio.baldini, Have you created the system for your device on ALMS. If yes, please take a screenshot and share. If no, please create it. Basically, Fota works only when 1. The device gets WDSI like this ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3546077bf534d8a7103b81aebfa855671adf48c5.png) 2. There is generated job on ALMS ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/4/4c4bf95526dacdc30f8970825ba60c2487c3b206.png) Please check it and share your result. Also I recommend that you should create new topic for tracking the problem Thanks ---
**Author:** ![claudio.baldini](https://avatars.discourse-cdn.com/v4/letter/c/4da419/32.png) [@claudio.baldini](https://forum.sierrawireless.com/u/claudio.baldini)\ **Post date:** [April 14, 2021, 1:40pm UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/17 "2021-04-14T13:40:54Z")
@Vianney I have done so, this is the post I have created: > [@FOTA for FX30S how to](https://forum.sierrawireless.com/t/fota-for-fx30s-how-to/23229): > > We are moving into finalizing this product and there is some points we still need to finalise, one is the firmware update over the air (FOTA). This is a new concept developed from Sierra Wireless and even if I have been looking for information I haven`t found what I needed: Is this FOTA performed through the AirVantage web page. Can I download any firmware (cwe) even if this is an image made from a legato system I have built. Especially in regards to point (1), I have AirVantage app running … but after going through several messages I don`t see that to get anywhere so I was wondering if was better to follow up on this one which seems having answers more relevant with the problem we are experiencing. Not that we don`t appreciate the effort and support of anybody, but at the end this is business for us and we need to sort things out. The situation is, after hardware resetting the unit and flashing the latest firmware, I started the AT command and I get I get the answer as you have listed, ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3546077bf534d8a7103b81aebfa855671adf48c5.png) At the meantime I have also logged the logs from the FX30. Apr 13 01:07:33 fx30s user.err kernel: [344.382201] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:34 fx30s user.err kernel: [345.382182] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:36 fx30s user.err kernel: [347.542216] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:37 fx30s user.err kernel: [348.682192] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:38 fx30s user.err kernel: [349.682195] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:39 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=unknown | atForward.c QmiAtCmdCb() 161 | Received:`at+wdsi?^M ' Apr 13 01:07:39 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=Writer | atLinker.c Writer() 334 | cmd: `at+wdsi?^M ’ Apr 13 01:07:39 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=Reader | atForward.c SendIntermediateResponse() 416 | ##^M +WDSI: 4479^M ## Apr 13 01:07:40 fx30s user.err kernel: [351.682207] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:44 fx30s user.err kernel: [355.863142] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:44 fx30s user.err kernel: [356.102202] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:46 fx30s user.err kernel: [358.102198] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:50 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=unknown | atForward.c QmiAtCmdCb() 161 | Received:`at+wdss=1,1^M ' Apr 13 01:07:50 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=Writer | atLinker.c Writer() 334 | cmd: `at+wdss=1,1^M ’ Apr 13 01:07:50 fx30s user.warn Legato: -WRN- | dcsDaemon[1196]/dcsDaemon T=main | dcsServer.c LoadSelectedTechProfile() 996 | No value set for ‘SSID’! Apr 13 01:07:50 fx30s user.warn Legato: -WRN- | dcsDaemon[1196]/dcsDaemon T=main | dcsServer.c TryStartWifiSession() 1473 | Impossible to use Wifi profile, result -1 (LE\_NOT\_FOUND) Apr 13 01:07:50 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=Reader | atForward.c SendIntermediateResponse() 416 | #### Apr 13 01:07:50 fx30s user.err kernel: [362.102177] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:51 fx30s user.debug Legato: DBUG | wifiService[1261]/daemon T=main | le\_wifiClient.c le\_wifiClient\_Disconnect() 1373 | Disconnect Apr 13 01:07:51 fx30s user.info Legato: INFO | wifiService[1261] | WIFICLIENT\_DISCONNECT Apr 13 01:07:51 fx30s user.err Legato: =ERR= | wifiService[1261] | Failed to connect to non-global ctrl\_ifname: wlan0 error: No such file or directory Apr 13 01:07:51 fx30s user.err Legato: =ERR= | wifiService[1261]/daemon T=main | pa\_wifi\_client\_ti.c pa\_wifiClient\_Disconnect() 1122 | WiFi Client Command Failed: (24832)wlan0 WIFICLIENT\_DISCONNECT Apr 13 01:07:51 fx30s user.err Legato: =ERR= | dcsDaemon[1196]/dcsDaemon T=main | dcsServer.c TryStopWifiSession() 1694 | Impossible to disconnect wifi client Apr 13 01:07:51 fx30s user.info Legato: INFO | dcsDaemon[1196]/dcsDaemon T=main | dcsServer.c TryStartTechSession() 1563 | Device is attached, ready to start a data session Apr 13 01:07:51 fx30s user.info Legato: INFO | modemDaemon[1221]/swiQmi T=main | swiQmi.c swiQmi\_InitQmiService() 596 | qmi\_client\_get\_service\_list num\_entries 1 num\_services=1 Apr 13 01:07:51 fx30s user.err kernel: [363.143150] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:52 fx30s user.err kernel: [363.780458] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:54 fx30s user.info Legato: INFO | dcsDaemon[1196]/le\_pa\_dcs T=main | pa\_dcs\_linux.c AddNameserversToResolvConf() 310 | Set DNS ‘10.5.68.232’ ‘10.5.209.36’ Apr 13 01:07:54 fx30s user.info Legato: INFO | dcsDaemon[1196]/le\_pa\_dcs T=main | pa\_dcs\_linux.c AddNameserversToResolvConf() 310 | Set DNS ‘2001:8004:0:e181:7:e1c0:0:10’ ‘2001:8004:0:8181:7:e1c0:0:10’ Apr 13 01:07:54 fx30s user.info Legato: INFO | dcsDaemon[1196]/dcsDaemon T=main | dcsServer.c SetDefaultRouteAndDns() 1330 | DNS configuration is set successfully Apr 13 01:07:55 fx30s user.err kernel: [366.892190] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:58 fx30s user.err kernel: [369.582182] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:58 fx30s user.err kernel: [370.101412] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:59 fx30s user.err kernel: [370.582186] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:07:59 fx30s user.info Legato: INFO | avcDaemon[1174]/avcDaemon T=main | avcClient.c BearerEventCb() 251 | Connected 1 Apr 13 01:07:59 fx30s user.err kernel: [370.902217] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:00 fx30s user.err kernel: [372.032214] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:01 fx30s user.info Legato: INFO | avcDaemon[1174]/avcDaemon T=main | avcServer.c ProcessUserAgreement() 1509 | Broadcast notification to applications Apr 13 01:08:01 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | \*\*^M +WDSI: 4^M \*\* Apr 13 01:08:01 fx30s user.err kernel: [372.831174] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:01 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | osTimer.c lwm2mcore\_TimerIsRunning() 213 | Timer reference is NULL Apr 13 01:08:01 fx30s user.err kernel: [373.309324] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:02 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | osTimer.c lwm2mcore\_TimerIsRunning() 213 | Timer reference is NULL Apr 13 01:08:02 fx30s user.err kernel: [374.030212] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:02 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | osTimer.c lwm2mcore\_TimerIsRunning() 213 | Timer reference is NULL Apr 13 01:08:03 fx30s user.err kernel: [374.575200] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:04 fx30s user.err kernel: [375.622174] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:04 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | osTimer.c lwm2mcore\_TimerIsRunning() 213 | Timer reference is NULL Apr 13 01:08:05 fx30s user.err kernel: [376.806219] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:05 fx30s user.err kernel: [377.102215] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:06 fx30s user.err kernel: [378.302178] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:07 fx30s user.err kernel: [378.632502] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:07 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/packageDownloader/packageUri: LE\_NOT\_FOUND Apr 13 01:08:07 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | packageDownloader.c packageDownloader\_GetResumeInfo() 323 | Failed to read /avc/packageDownloader/packageUri: LE\_NOT\_FOUND Apr 13 01:08:07 fx30s user.warn Legato: -WRN- | avcDaemon[1174]/avcDaemon T=main | assetData.c assetData\_GetObj9InstanceList() 1818 | No object 9 instance Apr 13 01:08:07 fx30s user.info Legato: INFO | avcDaemon[1174]/avcDaemon T=main | avcAppUpdate.c NotifyObj9List() 693 | Found 0 object 9 instances Apr 13 01:08:07 fx30s user.info Legato: INFO | avcDaemon[1174]/avcDaemon T=main | avcAppUpdate.c NotifyObj9List() 694 | obj9ListLen; 0 obj9List: Apr 13 01:08:07 fx30s user.info Legato: INFO | avcDaemon[1174]/avcDaemon T=main | push.c push\_Retry() 261 | Push Retry Apr 13 01:08:07 fx30s user.info Legato: INFO | avcDaemon[1174]/avcDaemon T=main | avcServer.c ProcessUserAgreement() 1509 | Broadcast notification to applications Apr 13 01:08:07 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | \*\*^M +WDSI: 6^M \*\* Apr 13 01:08:07 fx30s user.debug Legato: DBUG | atQmiLinker[1153]/atQmiLinker T=Reader | atForward.c SendUnsolicitedResponse() 458 | \*\*^M +WDSI: 23,1^M \*\* Apr 13 01:08:07 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/fw/updateState: LE\_NOT\_FOUND Apr 13 01:08:07 fx30s user.warn Legato: -WRN- | avcDaemon[1174]/avcDaemon T=main | packageDownloader.c packageDownloader\_GetFwUpdateState() 527 | FW update state not found Apr 13 01:08:08 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/fw/updateState: LE\_NOT\_FOUND Apr 13 01:08:08 fx30s user.warn Legato: -WRN- | avcDaemon[1174]/avcDaemon T=main | packageDownloader.c packageDownloader\_GetFwUpdateState() 527 | FW update state not found Apr 13 01:08:08 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/fw/updateResult: LE\_NOT\_FOUND Apr 13 01:08:08 fx30s user.warn Legato: -WRN- | avcDaemon[1174]/avcDaemon T=main | packageDownloader.c packageDownloader\_GetFwUpdateResult() 572 | FW update result not found Apr 13 01:08:08 fx30s user.err kernel: [379.877174] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:08 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | avcFs.c ReadFs() 41 | failed to open /avc/fw/updateResult: LE\_NOT\_FOUND Apr 13 01:08:08 fx30s user.warn Legato: -WRN- | avcDaemon[1174]/avcDaemon T=main | packageDownloader.c packageDownloader\_GetFwUpdateResult() 572 | FW update result not found Apr 13 01:08:09 fx30s user.err kernel: [380.350235] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:10 fx30s user.err kernel: [381.461241] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:11 fx30s user.err kernel: [382.602167] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:12 fx30s user.err kernel: [383.602194] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:13 fx30s user.err kernel: [384.492179] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:13 fx30s user.err kernel: [384.882224] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:14 fx30s user.err kernel: [385.550582] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:14 fx30s user.err kernel: [385.882205] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:15 fx30s user.err kernel: [386.882189] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:16 fx30s user.err kernel: [387.882205] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:18 fx30s user.err kernel: [389.602209] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:26 fx30s user.err kernel: [397.602184] disconnect\_to\_bam: shutdown completion time was: 5000 msec Apr 13 01:08:27 fx30s user.info Legato: INFO | avcDaemon[1174]/avcDaemon T=main | avcServer.c ProcessUserAgreement() 1509 | Broadcast notification to applications Apr 13 01:08:27 fx30s user.err Legato: =ERR= | avcDaemon[1174]/avcDaemon T=main | avcServer.c le\_avc\_GetUpdateType() 3346 | In AVC\_IDLE Not sure about the couple of errors with the FS, but the handler seems returning NO\_UPDATE while on the airVantage I have triggered several actions and all of them stays gray. My account is in trial though, could this be a problem? ---
**Author:** ![claudio.baldini](https://avatars.discourse-cdn.com/v4/letter/c/4da419/32.png) [@claudio.baldini](https://forum.sierrawireless.com/u/claudio.baldini)\ **Post date:** [April 15, 2021, 12:14am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/18 "2021-04-15T00:14:10Z")
this is a snip from the airvantage platform: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/4/457f0f8e403ca2d3d890337f7fabd54dc741efd6.png) none of the tasks gets executed, but the communication works as the `Last Seen` keeps updating. And also (occasionally) the configure communication works. I can`t see this problem to be with the firmware as this should be a core part of this product. Also as the communication works, the carrier or data should not be an issue here. The only two things which would make sense, are a time difference between airVantage and FX30 subsystem so the update time doesn`t match, or some wrong settings I did in the airVantage backend. If you have a sample application which you know 100% should work, I can try to install that one instead. I did try to clone the FX30 R11 firmware and to publish that as an app, then to download to the unit. Same result. We really need to get this working or we can`t move on with this project, have placed an order for 40 units but can`t really field test the first ones unless we get this working. ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [April 15, 2021, 9:36am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/19 "2021-04-15T09:36:48Z")
> [@claudio.baldini](#): > > The situation is, after hardware resetting the unit and flashing the latest firmware, I started the AT command and I get I get the answer as you have listed, > ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/3546077bf534d8a7103b81aebfa855671adf48c5.png) I saw your comment in the post below > [@FOTA for FX30S how to](https://forum.sierrawireless.com/t/fota-for-fx30s-how-to/23229/65): > > @cchenry I have deleted and registered the device again, however I can`t see the activation indicated anywhere on my panel. This is what the log looks like when I start the at command: Apr 15 16:09:49 fx30s user.warn Legato: -WRN- | avcDaemon[1256]/avcDaemon T=main | avcClient.c EventHandler() 632 | Authentication to BS failed Apr 15 16:09:49 fx30s user.err Legato: =ERR= | avcDaemon[1256]/avcDaemon T=main | avcClient.c EventHandler() 544 | Session failure Apr 15 16:09:49 fx30s user.err Legat… you got at+wdss=1,1 OK +WDSI: 4 +WDSI: 5 +WDSI: 7 +WDSI: 8 So what exact value you got when trying WDSS=1,1? Please help to choice one topic and discuss on it for the problem Thanks ---
**Author:** ![claudio.baldini](https://avatars.discourse-cdn.com/v4/letter/c/4da419/32.png) [@claudio.baldini](https://forum.sierrawireless.com/u/claudio.baldini)\ **Post date:** [April 15, 2021, 9:53am UTC](https://forum.sierrawireless.com/t/hl7800-fota-commands-not-working/21913/20 "2021-04-15T09:53:44Z")
I am troubleshooting this now, trying to see if I can get a consistent result. Will follow on the other topic then.