# Help with EM7565 Firmware and PRI File Update on Linux **URL:** \ **Category:** MC/EM Series\ **Tags:** fw-upgrade\ **Created:** [October 4, 2024, 10:44am UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761 "2024-10-04T10:44:34Z")\ **Posts on this page:** 13\ **Page:** 2
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 7, 2024, 4:24pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/21 "2024-10-07T16:24:27Z")
More than 10 minutes. Are you using Linux Virtual machine or a Linux PC? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 7, 2024, 4:28pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/22 "2024-10-07T16:28:58Z")
i used virtual machine But i think both virtual machine or linux PC should work ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 7, 2024, 4:29pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/23 "2024-10-07T16:29:56Z")
Hi, I am also using a Linux VM ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 7, 2024, 4:37pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/24 "2024-10-07T16:37:26Z")
maybe you can directly test in your embedded linux device Or you can test with a real linux PC ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 7, 2024, 4:38pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/25 "2024-10-07T16:38:15Z")
I am trying to build the USB drivers for the embedded device now. Will update how it goes. Thank you for support ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 14, 2024, 10:47am UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/26 "2024-10-14T10:47:14Z")
Hi, A quick update on my attempts with embedded Linux. I’ve tried running the firmware update on two different builds: - **Yocto Sumo** (kernel 4.9.88) - **Yocto Krikstone** (kernel 5.15.71) Unfortunately, both have encountered the same issues when trying to update the EM7565 module, even with the use of `./fwdwl-litearm` and the latest **MBPL** application. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 14, 2024, 11:57am UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/27 "2024-10-14T11:57:56Z")
I cannot explain this as I did not see problem: > [@Help with EM7565 Firmware and PRI File Update on Linux](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/16): > > I just tried in Ubuntu 18 with EM7565, no problem is found for FW upgrade: owner@ubuntu:~/QMI/MBPL/MBPL\_SDK\_R39\_ENG2-fwdwl.bin/SampleApps/fw-download-tool$ sudo ./bin/fw-download-toolhostx86\_64 -l pcie\_mbim.log -f /home/owner/Desktop/EM75xx\_FW/SWI9X50C\_01.14.22.00\_GENERIC\_002.059\_001/ -m 4 -d /dev/ttyUSB0 -p /dev/cdc-wdm0 -t 1 -w SWI9X50C\_01.14.22.00.cwe -n SWI9X50C\_01.14.22.00\_GENERIC\_002.059\_001.nvu Application version: 1.0.2402.1 INFO: QDL Port: /dev/ttyUSB0 INFO: Device Path: /dev/cdc-wdm0… Maybe you can test with a real linux PC first ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 15, 2024, 1:39pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/28 "2024-10-15T13:39:23Z")
Hi, A quick update on the situation. Initially, I was connecting the modules via a USB hub. After some troubleshooting, I decided to connect the module directly to a PC USB port. This allowed me to move one step further, but the process still hasn’t completed. The download seems to proceed without issues, as shown by the following log: ```auto sudo ./fw-download-toolhostx86_64 -l pcie_mbim_1.log -f /home/rvl/EM7565/011402/ -m 4 -d /dev/ttyUSB0 -p /dev/cdc-wdm0 -t 1 -c MBIM -w SWI9X50C_01.14.02.00.cwe -n SWI9X50C_01.14.02.00_GENERIC_002.035_003.nvu Application version: 1.0.2405.0 INFO: QDL Port: /dev/ttyUSB0 INFO: Device Path: /dev/cdc-wdm0 INFO: Device Port: 0-0 INFO: FW Path: /home/rvl/EM7565/011402/ Target image Info: Carrier :GENERIC FW Version :01.14.02.00 Model ID :SWI9X50C Package ID :003 PRI Version:002.035 SKU :9999999 Modem is already in QDL mode. Continuing FW download. Waiting for modem to come up in BOOT and HOLD mode ... BOOT and HOLD Mode. Downloading firmware ... Downloading: /home/rvl/EM7565/011402//SWI9X50C_01.14.02.00_GENERIC_002.035_003.nvu Downloading: /home/rvl/EM7565/011402//SWI9X50C_01.14.02.00.cwe All image data was downloaded successfully. Device is about to reset ... Waiting for modem to come up in ONLINE mode ... Modem is now in ONLINE mode ... ``` The process now stops at the line _“Modem is now in ONLINE mode…”_. Even though the data download appears successful, the new firmware does not show up in the list of installed images: ```auto at!image? TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID FW 1 GOOD 2 0 0 ?_? 01.08.04.00_? FW 2 GOOD 3 0 0 ?_? 01.07.02.00_? FW 3 GOOD 1 0 0 ?_? 01.09.04.00_? FW 4 EMPTY 0 0 0 Max FW images: 4 Active FW image is at slot 255 TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID PRI FF GOOD 0 0 0 002.008_004 01.07.02.00_ATT PRI FF GOOD 0 0 0 002.015_000 01.09.04.00_DOCOMO PRI FF GOOD 0 0 0 002.035_003 01.14.02.00_GENERIC PRI FF GOOD 0 0 0 002.001_000 01.08.04.00_SIERRA PRI FF GOOD 0 0 0 002.017_000 01.09.04.00_SOFTBANK PRI FF GOOD 0 0 0 000.001_001 01.08.04.00_SPRINT PRI FF GOOD 0 0 0 001.000_000 01.07.02.00_TELUS PRI FF GOOD 0 0 0 002.015_001 01.08.04.00_VERIZON Max PRI images: 50 ``` But ati command shows the firmware 01.14.02 is used ```auto ati Manufacturer: Sierra Wireless, Incorporated Model: EM7565 Revision: SWI9X50C_01.14.02.00 2e210b jenkins 2020/08/19 14:18:39 IMEI: ****************** IMEI SV: 12 FSN: ****************** +GCAP: +CGSM OK at!priid? PRI Part Number: 9907344 Revision: 002.003 Customer: Generic-M2M Carrier PRI: 9999999_9907259_SWI9X50C_01.14.02.00_00_GENERIC_002.035_003 OK at!impref? !IMPREF: preferred fw version: 01.14.02.00 preferred carrier name: GENERIC preferred config name: GENERIC_002.035_003 preferred subpri index: 000 current fw version: 01.14.02.00 current carrier name: GENERIC current config name: GENERIC_002.035_003 current subpri index: 000 OK ``` ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 15, 2024, 1:45pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/29 "2024-10-15T13:45:41Z")
If you see my download, it shows “Switching device into download mode for image switch …” But in your case, it shows "Modem is already in QDL mode. " It seems your module is in boot mode when the beginning of download ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 15, 2024, 1:50pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/30 "2024-10-15T13:50:32Z")
Hi, Yes. I put the module into Boot mode using **at!boothold** command. Also this is the case, as few of our modules are stuck in boot and hold mode in the field. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 15, 2024, 1:53pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/31 "2024-10-15T13:53:17Z")
No, you should not put it in boot mode If it is downloaded during boot mode, it will not appear in at!image ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 15, 2024, 2:12pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/32 "2024-10-15T14:12:13Z")
Hi, Great. The process now successfully completed. ```auto sudo ./fw-download-toolhostx86_64 -l pcie_mbim_1.log -f /home/rvl/EM7565/011402/ -m 4 -d /dev/ttyUSB0 -p /dev/cdc-wdm0 -t 1 -w SWI9X50C_01.14.02.00.cwe -n SWI9X50C_01.14.02.00_GENERIC_002.035_003.nvu Application version: 1.0.2402.1 INFO: QDL Port: /dev/ttyUSB0 INFO: Device Path: /dev/cdc-wdm0 INFO: Device Port: 0-0 INFO: FW Path: /home/rvl/EM7565/011402/ Target image Info: Carrier :GENERIC FW Version :01.14.02.00 Model ID :SWI9X50C Package ID :003 PRI Version:002.035 SKU :9999999 Switching device into download mode for image switch ... Modem Needs FW Waiting for modem to disconnect from the host ... Modem disconnected from host. Waiting for modem to come up in BOOT and HOLD mode ... BOOT and HOLD Mode. Downloading firmware ... Downloading: /home/rvl/EM7565/011402//SWI9X50C_01.14.02.00.cwe All image data was downloaded successfully. Device is about to reset ... Waiting for modem to come up in ONLINE mode ... Modem is now in ONLINE mode ... FW update status: Successful FW info from modem: Model ID : EM7565 FW Version : SWI9X50C_01.14.02.00 Carrier Name : GENERIC Carrier PRI Revision: 002.035_003 Firmware download process completed successfully. ``` ```auto at!image? TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID FW 1 GOOD 2 0 0 ?_? 01.08.04.00_? FW 2 GOOD 3 0 0 ?_? 01.07.02.00_? FW 3 GOOD 1 0 0 ?_? 01.09.04.00_? FW 4 GOOD 4 0 0 ?_? 01.14.02.00_? Max FW images: 4 Active FW image is at slot 4 TYPE SLOT STATUS LRU FAILURES UNIQUE_ID BUILD_ID PRI FF GOOD 0 0 0 002.008_004 01.07.02.00_ATT PRI FF GOOD 0 0 0 002.015_000 01.09.04.00_DOCOMO PRI FF GOOD 0 0 0 002.035_003 01.14.02.00_GENERIC PRI FF GOOD 0 0 0 002.001_000 01.08.04.00_SIERRA PRI FF GOOD 0 0 0 002.017_000 01.09.04.00_SOFTBANK PRI FF GOOD 0 0 0 000.001_001 01.08.04.00_SPRINT PRI FF GOOD 0 0 0 001.000_000 01.07.02.00_TELUS PRI FF GOOD 0 0 0 002.015_001 01.08.04.00_VERIZON Max PRI images: 50 OK ``` Thanks a lot. Now I need to find a way to get the modules which are stuck in Boot mode in field, to get out of that mode and then flash them with firmware. ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 21, 2024, 12:08pm UTC](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761/33 "2024-10-21T12:08:10Z")
Hi, I successfully downloaded the firmware to EM7565 on the Embedded Linux using the fwdwl-lite application. ```auto ~/workspace/sda/Lite/SampleApps/lite-fw-download/bin # ./fwdwl-litearm -c MBIM -d /dev/ttyUSB0 -p /dev/cdc-wdm0 -m 4 -f ~/wo rkspace/sda/010904/ Modem Manager rules Tested litefw version :lite-fwSLQS04.00.27 INFO: QDL Port : /dev/ttyUSB0 INFO: Device Path: /dev/cdc-wdm0 INFO: FW Path : /home/root/workspace/sda/010904/ Package Info: Carrier :DOCOMO FW Version :01.09.04.00 Model ID :SWI9X50C Package ID :002 PRI Version:002.015 SKU :9999999 Part Number:9908609 file_type : 6 CWE+NVU Set pref ImageTypesSize: 2 Modem Needs FW Modem Needs PRI Waiting for modem to disconnect from the host after reset command is issued ... Modem disconnected from host. Waiting for modem to come up in BOOT and HOLD mode ... BOOT and HOLD Mode. Downloading firmware ... litefw_DownloadFW succeeded. Waiting for modem to come up in ONLINE mode ... mbim open respons type error -2147480831 Firmware Download Process completed Exiting Application!!! ``` Thank you for help and support. [Previous page](https://forum.sierrawireless.com/t/help-with-em7565-firmware-and-pri-file-update-on-linux/33761.md?page=1)