# GX450 reverting to factory defaults on its own

**URL:** <https://forum.sierrawireless.com/t/gx450-reverting-to-factory-defaults-on-its-own/23093>\
**Category:** Uncategorized\
**Created:** [March 11, 2021, 7:06pm UTC](https://forum.sierrawireless.com/t/gx450-reverting-to-factory-defaults-on-its-own/23093 "2021-03-11T19:06:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nmcwilliams](https://avatars.discourse-cdn.com/v4/letter/n/e8c25b/32.png) [@nmcwilliams](https://forum.sierrawireless.com/u/nmcwilliams)\
**Post date:** [March 11, 2021, 7:06pm UTC](https://forum.sierrawireless.com/t/gx450-reverting-to-factory-defaults-on-its-own/23093/1 "2021-03-11T19:06:48Z")

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I have had an Airlink GX450 modem revert to factory settings on its own… Has anyone have this happen to them before? It reset completely… IP, password, EVERYTHING…  
The modem is inside a digital sign that is extremely difficult to access without proper tools and trucks so I don’t believe it was done by pressing the button.

ALEOS is 4.5.1 build 009

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**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\
**Post date:** [March 12, 2021, 4:45am UTC](https://forum.sierrawireless.com/t/gx450-reverting-to-factory-defaults-on-its-own/23093/2 "2021-03-12T04:45:51Z")

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Hi @nmcwilliams ,  
Are you able to log in ACE Manager after the device was reverted to factory? Can access [http://192.168.13.31:9191](http://192.168.13.31:9191). If this is the first time you set up the device. Please go thru the Software configuration guide for more detail  
**Document** : [https://source.sierrawireless.com/resources/airlink/software\_reference\_docs/airlink-aleos-configuration-guide-for-gx450/#sthash.DDoAnPXX.dpbs](https://source.sierrawireless.com/resources/airlink/software_reference_docs/airlink-aleos-configuration-guide-for-gx450/#sthash.DDoAnPXX.dpbs)  
Aleos 4.5 is very old so please consider to upgrade latest for more functions supported  
**Latest FW** : [https://source.sierrawireless.com/resources/airlink/software\_downloads/gx450/gx450-firmware-list/#sthash.u43YfRjA.dpbs](https://source.sierrawireless.com/resources/airlink/software_downloads/gx450/gx450-firmware-list/#sthash.u43YfRjA.dpbs)

 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/6/62ff8d09a950359c86fbe3bc1368703511e47b3e.png)  
Please share if you have any concerns. Help us tick “Solution” if it is useful. It might help someone getting same the problem  
Thanks

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**Author:** ![nmcwilliams](https://avatars.discourse-cdn.com/v4/letter/n/e8c25b/32.png) [@nmcwilliams](https://forum.sierrawireless.com/u/nmcwilliams)\
**Post date:** [March 12, 2021, 11:55am UTC](https://forum.sierrawireless.com/t/gx450-reverting-to-factory-defaults-on-its-own/23093/3 "2021-03-12T11:55:11Z")

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I can log in, that is how I know it reverted back to factrory…  
I tried to upgrade to 4.9.5.010 without success.  
I also tried changing settings and adding port forwarding but they all reverted back to factory.  
I am going to presume at this point that this modem has gone bad.

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**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\
**Post date:** [March 15, 2021, 2:18am UTC](https://forum.sierrawireless.com/t/gx450-reverting-to-factory-defaults-on-its-own/23093/4 "2021-03-15T02:18:57Z")

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Hi @nmcwilliams ,  
Good to hear that the gateway is OK now. Pls share if you have any concerns