# FX30S factory reset not working

**URL:** <https://forum.sierrawireless.com/t/fx30s-factory-reset-not-working/28615>\
**Category:** WP Series\
**Created:** [December 20, 2022, 8:47pm UTC](https://forum.sierrawireless.com/t/fx30s-factory-reset-not-working/28615 "2022-12-20T20:47:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sunil.somarajan](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@sunil.somarajan](https://forum.sierrawireless.com/u/sunil.somarajan)\
**Post date:** [December 20, 2022, 8:47pm UTC](https://forum.sierrawireless.com/t/fx30s-factory-reset-not-working/28615/1 "2022-12-20T20:47:43Z")

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Hi,

I have a new FX30 module that I am trying to reset the root password (It already came with a root password).

I have tried 2 methods. Front reset button as well as well as swiflash -m “wp77xx” -r and both do not work.

It currently has the following release installed

Terminal ready  
ATi  
Manufacturer: Sierra Wireless, Incorporated  
Model: FX30S(WP7702)  
Revision: SWI9X06Y\_02.36.08.09 c094f4 jenkins 2022/06/24 03:14:28  
IMEI: 354723090438069  
IMEI SV: 8  
FSN: AT207330001210  
+GCAP: +CGSM

OK  
ATi8  
Legato Ver: 21.05.0.5145594a\_276fe72bcc9e592e0666ed13a3023975  
Yocto Ver: SWI9X06Y\_03.00.07.00 2022-06-27\_10:01:05  
OS Ver: Linux version 4.14.253 (oe-user@oe-host) ( gcc version 9.3.0 (GCC), GNU ld (GNU Binutils) 2.34.0.20200220) #1 PREEMPT Mon Jun 27 07:55:42 UTC 2022  
LK Ver: 1.3.0\_1aea4d8ec8  
RootFS Ver: SWI9X06Y\_03.00.07.00 2022-06-27\_10:01:05  
UserFS Ver: unknown  
MCU Ver: 002.015

OK

=====

# swiflash -m wp77xx -r Detecting USB of the target DONE Communicating with the target DONE Switching to firmware download mode …DONE Downloading the firmware .ERROR: Firmware Download failed. Callback status 59399DONE ERROR: Firmware Download Failed

Terminal ready  
AT!FWD?FACTORYRECOVERY  
ENABLED

OK

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<div class="post-metadata">

**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\
**Post date:** [December 21, 2022, 2:07am UTC](https://forum.sierrawireless.com/t/fx30s-factory-reset-not-working/28615/2 "2022-12-21T02:07:13Z")

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You can see here

> [@\[FX30-4G LTE-M\] Wrong /etc size in ls FW14](https://forum.sierrawireless.com/t/fx30-4g-lte-m-wrong-etc-size-in-ls-fw14/25578/9):
>
> Did you try the flash\_eraseall method

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<div class="post-metadata">

**Author:** ![sunil.somarajan](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@sunil.somarajan](https://forum.sierrawireless.com/u/sunil.somarajan)\
**Post date:** [December 21, 2022, 2:36am UTC](https://forum.sierrawireless.com/t/fx30s-factory-reset-not-working/28615/3 "2022-12-21T02:36:18Z")

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Thank you, I will try this