# FX30 CMS ERROR 350 on SMS read AT+CMGL=4 **URL:** \ **Category:** FX30\ **Created:** [June 11, 2021, 9:21pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984 "2021-06-11T21:21:03Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [June 11, 2021, 9:21pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/1 "2021-06-11T21:21:03Z")
I am having a problem with an FX30 throwing error 350 when I read SMS messages using AT+CMGL=4 . The same program is also used to read from an FX30S (serial and usb) and an old Wavecom with out any problem. This software has been used for 15 years and the FX30 is the first one I have had issues with. Below is the sequence that causes the error on the FX30. AT+CPMS=? [len=9] [len=0] +CPMS: (“ME”,“MT”,“SM”,“SR”),(“ME”,“MT”,“SM”,“SR”),(“ME”,“MT”,“SM”,“SR”) [len=73] [len=1] OK [len=3] AT+CPMS=“SR” [len=12] [len=0] +CPMS: 0,30,0,30,0,30 [len=22] [len=1] OK [len=3] AT+CMGL=4 [len=9] [len=0] +CMS ERROR: 350 [len=16] Same sequence from the Wavecom +CPMS: ((“SM”,“BM”,“SR”),(“SM”)) [len=33] [len=1] OK [len=3] AT+CPMS=“SR” [len=12] [len=0] +CPMS: 0,5,0,30 [len=16] [len=1] OK [len=3] AT+CMGL=4 [len=9] [len=0] OK [len=3] ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [June 12, 2021, 12:14am UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/2 "2021-06-12T00:14:02Z")
does problem happen on “SM”? at+cpms? +CPMS: “SM”,9,40,“SM”,9,40,“SM”,9,40 OK After that i can see the content of AT+CMGL=4 ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [June 14, 2021, 3:44pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/3 "2021-06-14T15:44:21Z")
Yes I am seeing the actual response when using an “SM” , however I am using some older software that has worked through wavecom/raven/FX100. The software queries for the memory locations and polls them all. There has never been a problem but now the 350 error is somehow causing the software to not work. I would like to know sort out why I am getting the 350 before I go to the developers and try to get a fix. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [June 14, 2021, 11:04pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/4 "2021-06-14T23:04:13Z")
Can you use ME or SM ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [June 17, 2021, 5:31pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/5 "2021-06-17T17:31:31Z")
Unfortunately the current software is programmed to go through all the available locations. I am trying to get the developers to look at it but they want to get an idea what causes the 350 error before doing anything. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [June 18, 2021, 2:32am UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/6 "2021-06-18T02:32:29Z")
i don’t see such problem on my WP76 module: at+cpms=“SR” +CPMS: 0,30,9,40,9,40 OK at+cmgl=4 OK ati3 Manufacturer: Sierra Wireless, Incorporated Model: WP7609 Revision: SWI9X07Y\_02.28.03.05 000000 jenkins 2019/07/08 11:04:16 IMEI: 359782080100399 IMEI SV: 6 FSN: WA803370010610 +GCAP: +CGSM OK ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [June 18, 2021, 7:38pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/7 "2021-06-18T19:38:56Z")
The only modem I having trouble with is the FX30. I have a FX30s, FX100 and old wavecom that all work. I can not figure what is the difference. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [June 19, 2021, 2:41am UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/8 "2021-06-19T02:41:09Z")
What is the module inside your fx30 and fx30s? Wp76 or wp77? ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [June 21, 2021, 1:02pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/9 "2021-06-21T13:02:01Z")
Is there an easy way to tell without taking it apart? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [June 21, 2021, 1:05pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/10 "2021-06-21T13:05:45Z")
if you use WP76, you can use the same FW version as mine and see if there is problem ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [January 14, 2022, 6:09pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/11 "2022-01-14T18:09:04Z")
I am just getting back to trying to figuring out what the difference is between the FX30 and FX30S that is causing the problems. The FX30s works. The FX30 fails with a CMS error 350. Modem info from FX30: Manufacturer: Sierra Wireless, Incorporated Model: FX30(WP7702) Revision: SWI9X06Y\_02.16.06.00 7605a6 jenkins 2018/06/20 17:56:12 IMEI: 354723090228775 IMEI SV: 2 FSN: VU050185641410 +GCAP: +CGSM,+DS FX30S: Manufacturer: Sierra Wireless, Incorporated Model: FX30S Revision: SWI9X15Y\_07.12.09.00 r34123 CARMD-EV-FRMWR1 2017/04/26 23:34:19 MEID: 35398408085858 ESN: 12809786331, 809553DB IMEI: 353984080858580 IMEI SV: 45 FSN: LL938201720410 +GCAP: +CGSM,+DS,+ES Here is the command sequence that causes the error: 010267: Write (DOWN): 2022-01-13 12:19:31.9473488 +0.0020288 41 54 2b 43 4d 47 4c 3d 34 0d AT+CMGL=4. 010272: Read (UP): 2022-01-13 12:19:32.0481872 +0.0000032 0d 0a 4f 4b 0d 0a …OK… 010273: Write (DOWN): 2022-01-13 12:19:32.0482208 +0.0000336 41 54 2b 43 50 4d 53 3d 3f 0d AT+CPMS=?. 010278: Read (UP): 2022-01-13 12:19:32.1494048 +0.0000048 0d 0a 2b 43 50 4d 53 3a 20 28 22 4d 45 22 2c 22 …+CPMS: (“ME”," 4d 54 22 2c 22 53 4d 22 2c 22 53 52 22 29 2c 28 MT",“SM”,“SR”),( 22 4d 45 22 2c 22 4d 54 22 2c 22 53 4d 22 2c 22 “ME”,“MT”,“SM”," 53 52 22 29 2c 28 22 4d 45 22 2c 22 4d 54 22 2c SR"),(“ME”,“MT”, 22 53 4d 22 2c 22 53 52 22 29 0d 0a 0d 0a 4f 4b “SM”,“SR”)…OK 0d 0a … 010279: Write (DOWN): 2022-01-13 12:19:32.1516000 +0.0021952 41 54 2b 43 50 4d 53 3d 22 53 52 22 0d AT+CPMS=“SR”. 010284: Read (UP): 2022-01-13 12:19:32.2523792 +0.0000032 0d 0a 2b 43 50 4d 53 3a 20 30 2c 33 30 2c 30 2c …+CPMS: 0,30,0, 33 30 2c 30 2c 33 30 0d 0a 0d 0a 4f 4b 0d 0a 30,0,30…OK… 010285: Write (DOWN): 2022-01-13 12:19:32.2535072 +0.0011280 41 54 2b 43 4d 47 4c 3d 34 0d AT+CMGL=4. 010290: Read (UP): 2022-01-13 12:19:32.3543904 +0.0000048 0d 0a 2b 43 4d 53 20 45 52 52 4f 52 3a 20 33 35 …+CMS ERROR: 35 30 0d 0a 0… ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [January 15, 2022, 2:08am UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/12 "2022-01-15T02:08:32Z")
Your fx30 is using wp7702 inside. You can upgrade the fw and see if there is any improvement. [https://source.sierrawireless.com/resources/airlink/software\_downloads/fx30-firmware/fx30-firmware-catm/](https://source.sierrawireless.com/resources/airlink/software_downloads/fx30-firmware/fx30-firmware-catm/) ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [January 18, 2022, 3:01pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/13 "2022-01-18T15:01:52Z")
My modem is generic type. do i use Firmware for Generic GCF or PTCRB? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [January 18, 2022, 3:56pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/14 "2022-01-18T15:56:24Z")
if you don’t care about certification, both are ok ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [January 18, 2022, 8:56pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/15 "2022-01-18T20:56:51Z")
Tried the firmware but it still has the same behavior. Command sequence to make it happen: AT+CPMS=“SR” +CPMS: 0,30,1,30,1,30 OK AT+CMGL=4 +CMS ERROR: 350 ATI Manufacturer: Sierra Wireless, Incorporated Model: FX30(WP7702) Revision: SWI9X06Y\_02.36.06.00 63d944 jenkins 2020/12/10 19:12:28 IMEI: 354723090228775 IMEI SV: 6 FSN: VU050185641410 +GCAP: +CGSM OK ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [January 18, 2022, 11:06pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/16 "2022-01-18T23:06:45Z")
Do you see problem when you use ME or SM ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [January 19, 2022, 3:15pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/17 "2022-01-19T15:15:15Z")
No errors for ME, SM or MT just SR. ---
**Author:** ![ron.kupiec](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@ron.kupiec](https://forum.sierrawireless.com/u/ron.kupiec)\ **Post date:** [January 31, 2022, 4:26pm UTC](https://forum.sierrawireless.com/t/fx30-cms-error-350-on-sms-read-at-cmgl-4/23984/18 "2022-01-31T16:26:25Z")
Hi, Just got a fx30s, updated it and still having the same error. The problem seems to be following the 7702 module (or what ever is different from the previous FX30s). I am urgently trying to get a customer running on this device and I am unable to resolve this. Current Configuration: Manufacturer: Sierra Wireless, Incorporated Model: FX30S(WP7702) Revision: SWI9X06Y\_02.22.12.00 eaf79c jenkins 2019/04/24 18:48:27 IMEI: 354723090266031 IMEI SV: 3 FSN: VU139530991110 +GCAP: +CGSM,+DS The problem (error 350) is still occurring with the SR request. Sequence: 000155: Write (DOWN): 2022-01-31 08:22:33.7717840 +0.0000240 41 54 2b 43 50 4d 53 3d 3f 0d AT+CPMS=?. 000160: Read (UP): 2022-01-31 08:22:33.8723136 +0.0000032 0d 0a 2b 43 50 4d 53 3a 20 28 22 4d 45 22 2c 22 …+CPMS: (“ME”," 4d 54 22 2c 22 53 4d 22 2c 22 53 52 22 29 2c 28 MT",“SM”,“SR”),( 22 4d 45 22 2c 22 4d 54 22 2c 22 53 4d 22 2c 22 “ME”,“MT”,“SM”," 53 52 22 29 2c 28 22 4d 45 22 2c 22 4d 54 22 2c SR"),(“ME”,“MT”, 22 53 4d 22 2c 22 53 52 22 29 0d 0a 0d 0a 4f 4b “SM”,“SR”)…OK 0d 0a … 000161: Write (DOWN): 2022-01-31 08:22:33.8738464 +0.0015328 41 54 2b 43 50 4d 53 3d 22 53 52 22 0d AT+CPMS=“SR”. 000166: Read (UP): 2022-01-31 08:22:33.9746160 +0.0000032 0d 0a 2b 43 50 4d 53 3a 20 30 2c 33 30 2c 30 2c …+CPMS: 0,30,0, 33 30 2c 30 2c 32 35 35 0d 0a 0d 0a 4f 4b 0d 0a 30,0,255…OK… 000167: Write (DOWN): 2022-01-31 08:22:33.9766320 +0.0020160 41 54 2b 43 4d 47 4c 3d 34 0d AT+CMGL=4. 000172: Read (UP): 2022-01-31 08:22:34.0771328 +0.0000032 0d 0a 2b 43 4d 53 20 45 52 52 4f 52 3a 20 33 35 …+CMS ERROR: 35 30 0d 0a 0…