# FX100 Windows Driver **URL:** \ **Category:** Legacy FX/FXT series\ **Created:** [December 15, 2015, 11:05pm UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335 "2015-12-15T23:05:32Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![cjmurph](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@cjmurph](https://forum.sierrawireless.com/u/cjmurph)\ **Post date:** [December 15, 2015, 11:05pm UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/1 "2015-12-15T23:05:32Z")
Hi, I’ve installed USBDriverInstaller on my windows 7 64 bit machine and rebooted, however when I plug in my FX100, it does not install drivers for it and instead I get six items under “other devices” all named Q2698. When I look at the inf file for the drivers installed with USBDriverInstaller they list hardware id’s USB\VID\_114f&PID\_1234, however the items under “other devices” are all USB\VID\_1199&PID\_68A3&MI\_00, USB\VID\_1199&PID\_68A3&MI\_01, USB\VID\_1199&PID\_68A3&MI\_02 etc. I could manually apply drivers to each of the six items I have, however I have no idea which item is which driver (i.e. what item is the “sierra modem”, what item is a “sierra wireless device”. Any ideas? ---
**Author:** ![Rex\_alex](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@Rex\_alex](https://forum.sierrawireless.com/u/Rex_alex)\ **Post date:** [December 16, 2015, 6:12am UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/2 "2015-12-16T06:12:13Z")
Hi, Are you using the below driver? [http://source.sierrawireless.com/resources/airprime/tools/usb-driver-installer/](http://source.sierrawireless.com/resources/airprime/tools/usb-driver-installer/) Also you can update the driver via device manager. Right click on the device item under ‘other devices’ and select ‘update driver software’. You can mention the path where drivers are available 🙂 -Alex ---
**Author:** ![cjmurph](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@cjmurph](https://forum.sierrawireless.com/u/cjmurph)\ **Post date:** [December 16, 2015, 7:20am UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/3 "2015-12-16T07:20:00Z")
Yep, that’s the one I installed. as I stated, I have 6 items in device manager, I don’t know which item is which driver (COM port, wireless device, modem etc). pretty frustrating, surely I can’t be the only one with this issue. The INF file is clearly not for the hardware ids being reported by the device. ---
**Author:** ![cjmurph](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@cjmurph](https://forum.sierrawireless.com/u/cjmurph)\ **Post date:** [December 17, 2015, 5:08am UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/4 "2015-12-17T05:08:59Z")
Turns out the issue was machine specific. Not sure what’s wrong still, but it works fine on other PC’s ---
**Author:** ![cjmurph](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@cjmurph](https://forum.sierrawireless.com/u/cjmurph)\ **Post date:** [December 17, 2015, 7:06am UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/5 "2015-12-17T07:06:17Z")
Ok, so it wasn’t one bad machine, the other machines had telstra broadband connection manager installed. That ISP software contained the proper drivers. So, how is everyone else getting this to work? The drivers linked from the product page and previously in this thread don’t contain a driver for the FX100 as far as I can tell. ---
**Author:** ![krima919](https://avatars.discourse-cdn.com/v4/letter/k/94ad74/32.png) [@krima919](https://forum.sierrawireless.com/u/krima919)\ **Post date:** [December 17, 2015, 12:43pm UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/6 "2015-12-17T12:43:11Z")
Test this one. It is for another qualcomm based module. [http://source.sierrawireless.com/resources/airprime/tools/airprime—usb-driver-for-windows-7-and–8,-d-,1\_sl808xt-series/](http://source.sierrawireless.com/resources/airprime/tools/airprime---usb-driver-for-windows-7-and--8,-d-,1_sl808xt-series/) ---
**Author:** ![cjmurph](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@cjmurph](https://forum.sierrawireless.com/u/cjmurph)\ **Post date:** [December 18, 2015, 1:07am UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/7 "2015-12-18T01:07:18Z")
Yep, Perfect! Thanks heaps. 😃 ---
**Author:** ![umerfkhalid](https://avatars.discourse-cdn.com/v4/letter/u/48db29/32.png) [@umerfkhalid](https://forum.sierrawireless.com/u/umerfkhalid)\ **Post date:** [May 19, 2016, 2:15am UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/8 "2016-05-19T02:15:14Z")
Hi, I had the same problem but following this thread, it was solved. My problem (list) however doesn’t end here. I am new to such hardware and I have been asked to develop an SMS application using FX100 device, so bear with me please. I can connect my modem through USB and can get it to work, but the COM port assigned to the device changes everytime the computer restarts or goes to low power mode etc. I have a hardware serial port on my system as well which I can use. The problem is whenever I connect the modem to the port, the device manager shows no new devices. What am I missing here? Why is there only USB driver installer available for the device? Do we not need any driver for serial port connection? If that’s the case, why am I not able to connect to the modem through COM3 or COM4 (using Putty on Windows 7)? Any help would be great. Thank you. ---
**Author:** ![Rex\_alex](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@Rex\_alex](https://forum.sierrawireless.com/u/Rex_alex)\ **Post date:** [July 12, 2016, 5:16am UTC](https://forum.sierrawireless.com/t/fx100-windows-driver/8335/9 "2016-07-12T05:16:04Z")
Hi, Did you try with the latest drivers? it should work for UART. Normally for UART, you can select COM1 which is stable even after restart. You can try the below drivers… Hope will work 🙂 [http://source.sierrawireless.com/resources/airprime/tools/usb-driver-installer/](http://source.sierrawireless.com/resources/airprime/tools/usb-driver-installer/) [http://source.sierrawireless.com/resources/airprime/tools/airprime—usb-driver-for-windows-7-and–8,-d-,1\_sl808xt-series/](http://source.sierrawireless.com/resources/airprime/tools/airprime---usb-driver-for-windows-7-and--8,-d-,1_sl808xt-series/) -Alex