# Fresh FX30 not showing up in device manager with drivers **URL:** \ **Category:** IoT Modules\ **Tags:** driver\ **Created:** [September 8, 2023, 3:02pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582 "2023-09-08T15:02:41Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 8, 2023, 3:02pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/1 "2023-09-08T15:02:41Z")
I have two fresh, unprogrammed from the factory FX30 modems, I have downloaded the drivers per the user guide from this [link](https://source.sierrawireless.com/resources/legato/drivers-for-wp75xx_wp76xx_wp8548-series-modules---build-4836/#sthash.eH1gPgek.dpbs), as well as newer drivers from this [link](https://source.sierrawireless.com/resources/legato/drivers-for-wp75xx_wp76xx_wp8548-series-modules---latest-release/#sthash.ftDGNVcE.dpbs) . After downloading and installing they both have the same functionality; I am not able to see the device at all in my device manager, only the sierra wireless location sensor. I have tried 3 different computers, 4 different cables, and two different FX30 modems, and both the sets of drivers, along with all combinations of those. The modems power LED is a solid red, and I have them on an adjustable power supply at 12V. At this point I have no idea what I am doing wrong… Any help is greatly appreciated. ![device manager](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/4/48a0c9ec4fc938fb0499b8e2592022c970d6c737.jpeg) ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 8, 2023, 3:41pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/2 "2023-09-08T15:41:40Z")
Did you still see the location sensor when disconnecting from pc? Btw, did they work in linux pc? ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 8, 2023, 5:49pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/3 "2023-09-08T17:49:53Z")
Yes, location sensor still shows up when disconnecting from PC. I only have an old linux machine, but according to guide, nothing shows up under /dev//dev/ ttyUSB ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 8, 2023, 5:51pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/4 "2023-09-08T17:51:47Z")
How about dmesg in linux? Does it show anything when fx30 is connected? ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 8, 2023, 6:56pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/5 "2023-09-08T18:56:34Z")
Yes it does! This is the output after its connected. [3178.375659] wlp3s0: disconnect from AP 18:90:88:80:2d:26 for new auth to 18:90:88:79:e8:46 [3178.383254] wlp3s0: authenticate with 18:90:88:79:e8:46 [3178.397569] wlp3s0: send auth to 18:90:88:79:e8:46 (try 1/3) [3178.411890] wlp3s0: authenticated [3178.412892] wlp3s0: associate with 18:90:88:79:e8:46 (try 1/3) [3178.420594] wlp3s0: RX AssocResp from 18:90:88:79:e8:46 (capab=0x1031 status=0 aid=12) [3178.420668] wlp3s0: associated [3178.423502] ath: EEPROM regdomain: 0x8348 [3178.423503] ath: EEPROM indicates we should expect a country code [3178.423504] ath: doing EEPROM country-\>regdmn map search [3178.423504] ath: country maps to regdmn code: 0x3a [3178.423505] ath: Country alpha2 being used: US [3178.423506] ath: Regpair used: 0x3a [3178.423506] ath: regdomain 0x8348 dynamically updated by country IE [3178.494685] wlp3s0: Limiting TX power to 30 (30 - 0) dBm as advertised by 18:90: ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 9, 2023, 12:43am UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/6 "2023-09-09T00:43:49Z")
I don’t see anything about fx30 in dmesg … Even there is proper usb driver installed in linux, it should still show something in dmesg ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 11, 2023, 12:34pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/7 "2023-09-11T12:34:01Z")
Ah ok then nevermind… that’s just what showed up when the fx30 was plugged in. Where would I find the proper USB drivers for linux? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 11, 2023, 12:37pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/8 "2023-09-11T12:37:04Z")
you can find the linux driver here: [https://source.sierrawireless.com/resources/airprime/software/mbpl/mbpl-software-latest/](https://source.sierrawireless.com/resources/airprime/software/mbpl/mbpl-software-latest/) ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 25, 2023, 12:48pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/9 "2023-09-25T12:48:30Z")
Ok, spent some time updating my linux machine (it was running an OS from a decade ago) still nothing in DMESG. However I would much rather prefer to use in windows anyways. I was able to make the PORTS (COM & LPT) show up in device manager, but there is a yellow triangle beside it, and still nothing shows up on FDT tool. ![device manager log 9-25](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/5/51b2c9c82531b1972205f534194ca9a08c133b43.png) ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 25, 2023, 12:53pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/10 "2023-09-25T12:53:58Z")
what have you changed compared to previous trial? there is no such port in previous trial: > [@Fresh FX30 not showing up in device manager with drivers](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582): > > I have two fresh, unprogrammed from the factory FX30 modems, I have downloaded the drivers per the user guide from this [link](https://source.sierrawireless.com/resources/legato/drivers-for-wp75xx_wp76xx_wp8548-series-modules---build-4836/#sthash.eH1gPgek.dpbs), as well as newer drivers from this [link](https://source.sierrawireless.com/resources/legato/drivers-for-wp75xx_wp76xx_wp8548-series-modules---latest-release/#sthash.ftDGNVcE.dpbs) . After downloading and installing they both have the same functionality; I am not able to see the device at all in my device manager, only the sierra wireless location sensor. I have tried 3 different computers, 4 different cables, and two different FX30 modems, and both the sets of drivers, along with all combinations of those. Th… but i have no idea what this “sierra wireless iot device CLI commands port” is. Never see such before… ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 25, 2023, 6:41pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/11 "2023-09-25T18:41:14Z")
So I found a guide how to view hidden ports. In device manager, went to action—\> add legacy hardware —\> Install the hardware that I manually select from a list —\> Ports (COM & LPT) —\> Sierra Wireless HL Communications —\> Sierra Wireless IoT Device CLi Commands Port ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 25, 2023, 11:39pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/12 "2023-09-25T23:39:25Z")
Will this port disappear if you disconnect the usb of fx30? ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 26, 2023, 4:24am UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/13 "2023-09-26T04:24:20Z")
No, absolutely nothing happens when FX30 is plugged in ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 26, 2023, 5:14am UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/14 "2023-09-26T05:14:07Z")
Then the com port is not related to your fx30 ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 26, 2023, 1:46pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/15 "2023-09-26T13:46:42Z")
OK… so any ideas how to fix this? Every guide just says, download drivers and it will show up and you can flash… I have FW ready to go to flash with but cant get it to show up ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 26, 2023, 1:49pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/16 "2023-09-26T13:49:07Z")
Here is a picture of current device plugged in. ![fx30 connected](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/b/b0e60de9d03d3282d1a006b1c07f024ff707dd58.jpeg) ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 26, 2023, 2:12pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/17 "2023-09-26T14:12:53Z")
Problem is that it does not have any response with both windows or linux Did you contact distributor for RMA? @cchenry ,any idea on this fx30 device? ---
**Author:** ![patrick.tipaldo](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@patrick.tipaldo](https://forum.sierrawireless.com/u/patrick.tipaldo)\ **Post date:** [September 26, 2023, 3:14pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/18 "2023-09-26T15:14:03Z")
No, have not done that yet since both FX30’s did not work in the same manner, I assumed it was something on my end. ---
**Author:** ![cchenry](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@cchenry](https://forum.sierrawireless.com/u/cchenry)\ **Post date:** [October 6, 2023, 4:30pm UTC](https://forum.sierrawireless.com/t/fresh-fx30-not-showing-up-in-device-manager-with-drivers/30582/19 "2023-10-06T16:30:57Z")
@patrick.tipaldo, Please try this procedure: > [@\[fx30\] Bricked after AT!RMARESET=OEM (USB device not found)](https://forum.sierrawireless.com/t/fx30-bricked-after-at-rmareset-oem-usb-device-not-found/9589): > > Hello, I recently tried to perform a full reset of the FX30, to revert to original setting, using AT!RMARESET=OEM. This command seemed to execute fine, replying OK. However, after reboot, I’m not able to connect to FX30 via USB anymore. It doesn’t apear in windows péripheral manager (no unknon device, and no new COM port when I plug it in). On linux, using dmesg I can’t find any FX30 related messages either. I tried to perform a hardware reset using the reset button (hold it pressed for 10 se… Regards, Chris