# Fatal error on the modem
**URL:** https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833
**Category:** WP Series
**Created:** [September 8, 2022, 1:54am UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833 "2022-09-08T01:54:32Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@leond](https://forum.sierrawireless.com/u/leond)
#### Post date: [September 8, 2022, 1:54am UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/1 "2022-09-08T01:54:32Z")
Hi,
I have witnessed unexpected reboots on WP7609 modules. The same module may unexpectedly reboot several times a day, then be stable for \>3 days before unexpectedly rebooting again. Initially I assumed it was a custom application crashing, however all custom applications have been removed (AT!RMARESET, SPK rollback to R12, swiflash -r, clean FW install using downloaded SPK package) and the problem persists.
I have witnessed the issue on FW releases:
- R12
- R13.3
- R16.1
I have witnessed the issue on HW:
- Custom hardware w/ 3A 3.8V regulator.
- mangOH Red w/ 2.1A USB power supply.
I have tested the 3.8V rail to the module on the custom hardware, and see no voltage droop.
The issue only seems to happen when connected to LTE. Reboots have not been witnessed when connected to UMTS, however more testing is required to confirm.
The output from the serial console at the time of the crash is as follows:
[1931.348787] Fatal error on the modem.
[1931.351455] modem subsystem failure reason: lte\_rrc\_sib.c:1270:Assert extra\_time \< 2570000 failed: .
[1931.360853] M-Notify: General: 8
[1931.466459] Kernel panic - not syncing: subsys-restart: Resetting the SoC - modem crashed.
[1931.473750] CPU: 0 PID: 2683 Comm: kworker/0:2 Not tainted 3.18.122 #2
[1931.480220] Workqueue: events device\_restart\_work\_hdlr
[1931.485352] [] (unwind\_backtrace) from [] (show\_stack+0x10/0x14)
[1931.493065] [] (show\_stack) from [] (panic+0x90/0x1f4)
[1931.499920] [] (panic) from [] (device\_restart\_work\_hdlr+0x38/0x3C)
[1931.507908] [] (device\_restart\_work\_hdlr) from [] (process\_one\_work+0x198/0x2e4)
[1931.517019] [] (process\_one\_work) from [] (worker\_thread+0x2e0/0x3bc)
[1931.525177] [] (worker\_thread) from [] (kthread+0xc8/0xd4)
[1931.532387] [] (kthread) from [] (ret\_from\_fork+0x14/0x3c)
[1931.539590] cpr\_panic\_callback: apc\_corner: [corner:2, fuse\_corner:2] = 1062500 uV
[1931.547313] Rebooting in 5 seconds…
[1931.573549] Going down for restart now
[1931.577058] reboot: trigger wdog bite
[1931.580079] Causing a watchdog bite!
Is this a modem (firmware) instability issue? Is there a fix?
---
### Author:  [@jerdung](https://forum.sierrawireless.com/u/jerdung)
#### Post date: [September 16, 2022, 11:06am UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/2 "2022-09-16T11:06:05Z")
Hi @leond ,
Could you please share with me some information as below:
1. What firmware version is your WP7609 module running?
2. According to your description above, you are using your custom board, please try on Sierra board. Do the issue still happens in this case?
Thanks,
---
### Author:  [@leond](https://forum.sierrawireless.com/u/leond)
#### Post date: [September 18, 2022, 8:57pm UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/3 "2022-09-18T20:57:20Z")
Hi @jerdung,
1.
I have witnessed the issue on FW releases:
- R12 (Generic - GCF)
- R13.3 (Telstra)
- R16.1 (Telstra)
1.
I have witnessed the issue on HW:
- Custom hardware w/ 3A 3.8V regulator.
- mangOH Red w/ 2.1A USB power supply.
---
### Author:  [@leond](https://forum.sierrawireless.com/u/leond)
#### Post date: [September 18, 2022, 9:12pm UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/4 "2022-09-18T21:12:58Z")
Hi @jerdung,
I do NOT experience the issue when the RAT is forced to UMTS.
---
### Author:  [@jerdung](https://forum.sierrawireless.com/u/jerdung)
#### Post date: [September 20, 2022, 9:52am UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/5 "2022-09-20T09:52:14Z")
Hi @leond ,
To determine the root cause of the issue, please try again the steps you did that caused the issue on your custom board with the Sierra board.
Do the issue still happens in this case?
Thanks,
---
### Author:  [@leond](https://forum.sierrawireless.com/u/leond)
#### Post date: [September 20, 2022, 10:03pm UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/6 "2022-09-20T22:03:31Z")
Hi @jerdung,
As per my previous posts, the issue occurs consistently on the mangOH Red. The mangOH Red was powered by a 2.1A 5V USB power supply.
---
### Author:  [@jerdung](https://forum.sierrawireless.com/u/jerdung)
#### Post date: [October 5, 2022, 9:54am UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/7 "2022-10-05T09:54:37Z")
Hi @leond ,
If you used your WP7609 modules on Sierra board and with latest firmware then there are almost no problem on the environmental side but the crash issue still happens.
So, I think it’s better to raise this kind of issue via email tech support: [support@sierrawireless.com](mailto:support@sierrawireless.com) for further deeper support.
Thanks,
---
### Author:  [@leond](https://forum.sierrawireless.com/u/leond)
#### Post date: [November 7, 2022, 2:57am UTC](https://forum.sierrawireless.com/t/fatal-error-on-the-modem/27833/8 "2022-11-07T02:57:29Z")
Hi @jerdung,
I’ve emailed the address and received an automated reply with a case number, but have not heard anything further. It has been over a month.
How long is the queue?