ES450 IoTooper - Reaper Trouble


We experienced extremely large runs on our data plans with the ES450. We quickly suspended effected devices after a 300% run on our data plan overnight. Since then we have received the technical bulletin for the firmware upgrade 4.9.2. On 4/11 we started upgrading all deployed ES 450 devices as described in the technical bulletins. Starting the next day devices once again started eating data. we have devices that use 50MB a month MAXIMUM and these devices are now using as much as 14GB over the weekend. Please help us resolve this issue as it is critically inhibiting our ability to operate.

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Brian McKeon
Simple Com
o: 704-839-2468 x 1001
c: 704-995-9224