ES450 IoTooper - Reaper Trouble

Hello,

We experienced extremely large runs on our data plans with the ES450. We quickly suspended effected devices after a 300% run on our data plan overnight. Since then we have received the technical bulletin for the firmware upgrade 4.9.2. On 4/11 we started upgrading all deployed ES 450 devices as described in the technical bulletins. Starting the next day devices once again started eating data. we have devices that use 50MB a month MAXIMUM and these devices are now using as much as 14GB over the weekend. Please help us resolve this issue as it is critically inhibiting our ability to operate.

Did you get any help on this?

Call me if you still need support…

Brian McKeon
Simple Com
o: 704-839-2468 x 1001
c: 704-995-9224
e: brian@simplecom.pro