# EM9191 module locked up or crashed **URL:** \ **Category:** MC/EM Series\ **Created:** [January 21, 2023, 10:25am UTC](https://forum.sierrawireless.com/t/em9191-module-locked-up-or-crashed/28825 "2023-01-21T10:25:39Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![sierrawireless8](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@sierrawireless8](https://forum.sierrawireless.com/u/sierrawireless8)\ **Post date:** [January 21, 2023, 10:25am UTC](https://forum.sierrawireless.com/t/em9191-module-locked-up-or-crashed/28825/1 "2023-01-21T10:25:39Z")
Have a new EM9191 module, along with a USB Modem enclosure/adapter. Upon first attempting to connect to the network, LTE, 5G, the module wasn’t connecting, and I didn’t keep any logs, so I don’t have much data re: initial status. With the exception of the firmware update, all of my work is on a Linux desktop, Arch rolling release 6.1.7-arch1-1 x86\_64 GNU/Linux Firmware update I Updated the firmware on a Windows 10 machine, first updating to SWIX55C\_01.07.19 The installed fw was SWIX55C\_01.07, but lower revision than 19 and updating straight to SWIX55C\_03.09.14 failed. I read that the SWIX55C\_01.07 needed to be updated first. Then the update to SWIX55C\_03.09.14 succeeded Back to Linux 6.1.7 desktop At this time, I needed modprobe option echo 1199 90d3 \>/sys/bus/usb-serial/drivers/option1/new\_id in order to have the AT command port. I downloaded and compiled the R30 Drivers, SDK, etc. I entered `make install` and `mkinitcpio -p linux` (Arch Linux), and rebooted. Still no AT command port. At this time, it’s clearly a matter of drivers, etc, all software config. The device was appearing with `lsusb` but not all drivers. Searching for a solution (exercise in futility) I read a comment about fixing this ala `usb_modeswitch` and tried one or two incantations. I don’t know what changed, but _now the device no longer appears in `lsusb`_ As a user _without_ a development kit I have limited hardware reset options, which the summation of my question. Can I perform a hardware reset without access to the development kit? Or rather, how can I perform a hardware reset without access to the development kit? On photos of the development board, there are two reset buttons PCIE RESET SW300 MODULE RESET SW301 My enclosure/adapter has 9 jumpers, and the documentation lists the following 1: Ground 2: PIN 68 - ANT ? 3: 1.8V 4: MODELE0 5: MODELE0 6: 1.8V 7: Ground 8: PIN 25 - Test ? 9: 1.8V In the EM919x/EM7690 Product Technical Spec pdf The M2 Host interface pins shows the following pin assignments PIN 25 DPR Dynamic power control PIN 50 PCIE\_PERST\_N PCIe Reset PIN 67 RESET Reset Module PIN 68 VCC Power Source So, with no direct, one to one, pin to pin, I’m not going to experiment On page 38, Table 3-8, Full\_Card\_Power\_Off# and RESET# Use RESET, PIN 67, says the following This is a ‘hard’ reset, which should be used only if the host cannot communicate with the module via the PCIe or USB port. (If the port is not working, the module may have locked up or crashed.) Which describes the state of my module. And To reset the module, pulse the RESET# pin with a logic low signal for 400–800 ms Could I use a simple logic pulsar to send the pulse direct to PIN 67 to reset the module? ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [January 30, 2023, 11:26am UTC](https://forum.sierrawireless.com/t/em9191-module-locked-up-or-crashed/28825/2 "2023-01-30T11:26:27Z")
Hi @sierrawireless8, Please refer to the following ideas: 1. As far as I understand you were able to connect EM9191 successfully on win10 computer right? So what does your Device Manager page show, please give me a screenshot. 2. Can you tell me the specific steps you installed MBPL driver? Could you please give me more information about your Linux host? (By using some commands: hostnamectl, uname -a,…) 3. Are you using Sierra dev kit or customer board. If it is possible, please help recheck on Sierra dev kit whether the problem is resolved Thanks, ---
**Author:** ![sierrawireless8](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@sierrawireless8](https://forum.sierrawireless.com/u/sierrawireless8)\ **Post date:** [January 30, 2023, 11:42am UTC](https://forum.sierrawireless.com/t/em9191-module-locked-up-or-crashed/28825/3 "2023-01-30T11:42:47Z")
hostnamectl Static hostname: sabretooth Icon name: computer-desktop Chassis: desktop 🖥 Machine ID: a32fbd462eb6457abd9eead3b73dae4e Boot ID: d0beef48a552433aad03bd4700eba6e3 Operating System: Arch Linux Kernel: Linux 6.1.8-arch1-1 Architecture: x86-64 Hardware Vendor: ASUSTeK Computer INC. Hardware Model: SABERTOOTH 990FX Firmware Version: 0705 Yes, I WAS able to see it, both windows and linux, but NOW I AM NOT. I have two boards that I can use to test with, but they are both USB interface. One is simply an adapter, the other is an adapter/enclosure. I clearly documented all details in the original post, but to summarize. The device does NOT appear in dmesg, nor in lsusb. It needs to be RESET, and I DO NOT have a development board. My Salesman says he is trying to contact his rep, but that has been going on for weeks now. Presumably his rep was on vacation for New Year and may be back today. Can I reset without access to a development board? ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [February 10, 2023, 9:14am UTC](https://forum.sierrawireless.com/t/em9191-module-locked-up-or-crashed/28825/4 "2023-02-10T09:14:38Z")
Hi @sierrawireless8, Technically, I can help to troubleshoot about the configuration, AT commandand and something else in case the host receives the device’s port. In this case, I think it’s better to do RMA progress. Please check your device’s warranty in the following link: [Sierra Wireless Inc. - Return Merchandise Authorization (RMA)](https://csm.sierrawireless.com/WarrantyChecker.aspx) Thanks, ---
**Author:** ![sierrawireless8](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@sierrawireless8](https://forum.sierrawireless.com/u/sierrawireless8)\ **Post date:** [February 10, 2023, 10:56am UTC](https://forum.sierrawireless.com/t/em9191-module-locked-up-or-crashed/28825/5 "2023-02-10T10:56:58Z")
Thanks, but it says not under warranty. I just bought it from an online retailer, just delivered a couple weeks ago. I think this might best be litigated online as well. If RMA involves return to China, postage is quite expensive