# EM7565: UMI card status remain absent for more than 1 min when Powerup in Roaming countries **URL:** \ **Category:** MC/EM Series\ **Created:** [April 10, 2023, 8:53pm UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494 "2023-04-10T20:53:40Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![pank.desd](https://avatars.discourse-cdn.com/v4/letter/p/3bc359/32.png) [@pank.desd](https://forum.sierrawireless.com/u/pank.desd)\ **Post date:** [April 10, 2023, 8:53pm UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/1 "2023-04-10T20:53:40Z")
## When EM7565 modem is powered up in the Roaming country then the QMI UIM card status returns Card state: ‘absent’ for almost 67 seconds (worst case) before it actually returns card present. This is very inconsistent. Sometimes on powerup, it immediately returns Card state: ‘present’. When same operation is performed in Home country then every time Card state: ‘present’. within in couple of seconds as soon as modem is powered up. [10 Apr 2023, 19:14:08] -Warning \*\* [/dev/cdc-wdm0] requested auto mode but no MBIM QMUX support available [/dev/cdc-wdm0] Successfully got card status Provisioning applications: Primary GW: session doesn’t exist Primary 1X: session doesn’t exist Secondary GW: session doesn’t exist Secondary 1X: session doesn’t exist Card [0]: Card state: ‘absent’ UPIN state: ‘not-initialized’ UPIN retries: ‘0’ UPUK retries: ‘0’ ``` ~ # qmicli -p -d /dev/cdc-wdm0 --uim-get-card-status [10 Apr 2023, 19:15:15] -Warning ** [/dev/cdc-wdm0] requested auto mode but no MBIM QMUX support available [/dev/cdc-wdm0] Successfully got card status Provisioning applications: Primary GW: slot '0', application '0' Primary 1X: session doesn't exist Secondary GW: session doesn't exist Secondary 1X: session doesn't exist Card [0]: Card state: 'present' UPIN state: 'not-initialized' UPIN retries: '0' UPUK retries: '0' Application [0]: ``` Did anyone has recommendation or suggestion for this inconsistent behavior in Roaming vs Home country powered up. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [April 11, 2023, 1:02am UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/2 "2023-04-11T01:02:59Z")
have you checked with AT command “AT+CPIN?” first Which FW are you using? ---
**Author:** ![pank.desd](https://avatars.discourse-cdn.com/v4/letter/p/3bc359/32.png) [@pank.desd](https://forum.sierrawireless.com/u/pank.desd)\ **Post date:** [April 11, 2023, 2:14am UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/3 "2023-04-11T02:14:20Z")
Hi, I am using SWI9X50C\_01.14.13.00\_GENERIC\_002.048\_000 FW. It seems Modem is storing/caching the UIM status on reset. So if we have one SIM only in Slot1 and that SIM s in Roaming (does not connect) then when Modem start attempting connecting with slot2 (no interface is available) then there is a window of time ~10 seconds in which both SIM status is reported as Absent/Absent (see below). In this duration if modem is reset then on power up UIM status shows same status as Absent/Absent. Hence my next question is : Does EM7565 cache the last UIM status? ~ # qmicli -p -d /dev/cdc-wdm0 --uim-get-card-status [10 Apr 2023, 19:14:08] -Warning \*\* [/dev/cdc-wdm0] requested auto mode but no MBIM QMUX support available [/dev/cdc-wdm0] Successfully got card status Provisioning applications: Primary GW: session doesn’t exist Primary 1X: session doesn’t exist Secondary GW: session doesn’t exist Secondary 1X: session doesn’t exist Card [0]: Card state: ‘absent’ UPIN state: ‘not-initialized’ UPIN retries: ‘0’ UPUK retries: ‘0’ Card [1]: Card state: ‘absent’ UPIN state: ‘not-initialized’ UPIN retries: ‘0’ UPUK retries: ‘0’ ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [April 11, 2023, 2:23am UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/4 "2023-04-11T02:23:15Z")
have you checked with AT command “AT+CPIN?” first ---
**Author:** ![pank.desd](https://avatars.discourse-cdn.com/v4/letter/p/3bc359/32.png) [@pank.desd](https://forum.sierrawireless.com/u/pank.desd)\ **Post date:** [April 13, 2023, 4:15am UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/5 "2023-04-13T04:15:31Z")
It is reported as at+cpin? +CME ERROR: SIM not inserted ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [April 13, 2023, 4:31am UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/6 "2023-04-13T04:31:09Z")
could it be hardware issue on sim slot or sim card? What if you don’t connect antenna? ---
**Author:** ![pank.desd](https://avatars.discourse-cdn.com/v4/letter/p/3bc359/32.png) [@pank.desd](https://forum.sierrawireless.com/u/pank.desd)\ **Post date:** [April 15, 2023, 3:28am UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/7 "2023-04-15T03:28:45Z")
Hi, Could you please help me why i get in between (momentarily) PLMN: '000000 in the Roaming location? Is this from service provider or inbuilt message from the Modem? [14 Apr 2023, 23:19:05] -Warning \*\* [/dev/cdc-wdm0] requested auto mode but no MBIM QMUX support available [/dev/cdc-wdm0] Successfully got cell location info Intrafrequency LTE Info UE In Idle: ‘yes’ **PLMN: ‘000000’** Tracking Area Code: ‘65535’ Global Cell ID: ‘4294967295’ EUTRA Absolute RF Channel Number: ‘5110’ (E-UTRA band 12: 700 a) Serving Cell ID: ‘448’ Cell Reselection Priority: ‘0’ S Non Intra Search Threshold: ‘0’ Serving Cell Low Threshold: ‘0’ S Intra Search Threshold: ‘0’ Interfrequency LTE Info UE In Idle: ‘yes’ LTE Info Neighboring GSM UE In Idle: ‘yes’ LTE Info Neighboring WCDMA UE In Idle: ‘yes’ as Second after this was the Cell Info. [14 Apr 2023, 23:19:04] -Warning \*\* [/dev/cdc-wdm0] requested auto mode but no MBIM QMUX support available [/dev/cdc-wdm0] Successfully got cell location info Intrafrequency LTE Info UE In Idle: ‘no’ PLMN: ‘310026’ Tracking Area Code: ‘13331’ Global Cell ID: ‘226003222’ EUTRA Absolute RF Channel Number: ‘5035’ (E-UTRA band 12: 700 a) Serving Cell ID: ‘34’ Cell [0]: Physical Cell ID: ‘34’ RSRQ: ‘-10.5’ dB RSRP: ‘-82.3’ dBm RSSI: ‘-59.9’ dBm Cell [1]: Physical Cell ID: ‘121’ RSRQ: ‘-18.7’ dB RSRP: ‘-91.9’ dBm RSSI: ‘-65.5’ dBm Interfrequency LTE Info UE In Idle: ‘no’ Frequency [0]: EUTRA Absolute RF Channel Number: ‘39874’ (E-UTRA band 41: TD 2500) Selection RX Level Low Threshold: ‘0’ Cell Selection RX Level High Threshold: ‘0’ Frequency [1]: EUTRA Absolute RF Channel Number: ‘40072’ (E-UTRA band 41: TD 2500) Selection RX Level Low Threshold: ‘0’ Cell Selection RX Level High Threshold: ‘0’ Frequency [2]: EUTRA Absolute RF Channel Number: ‘675’ (E-UTRA band 2: 1900 PCS) Selection RX Level Low Threshold: ‘0’ Cell Selection RX Level High Threshold: ‘0’ LTE Info Neighboring GSM UE In Idle: ‘no’ LTE Info Neighboring WCDMA UE In Idle: ‘no’ e[He[JEvery 1.0s: qmicli -d /dev/cdc-wdm0 -p --nas-get-cell-location-2023-04-14 23:19:05 ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [April 15, 2023, 3:31am UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/8 "2023-04-15T03:31:49Z")
did you check AT+COPS? e.g. AT+COPS=3,2 AT+COPS? ---
**Author:** ![pank.desd](https://avatars.discourse-cdn.com/v4/letter/p/3bc359/32.png) [@pank.desd](https://forum.sierrawireless.com/u/pank.desd)\ **Post date:** [April 17, 2023, 11:39pm UTC](https://forum.sierrawireless.com/t/em7565-umi-card-status-remain-absent-for-more-than-1-min-when-powerup-in-roaming-countries/29494/9 "2023-04-17T23:39:00Z")
It seems EM7565 remember the card[0] and card[1] state on on reboot. Hence, we were seeing the card state as absent on powerup.