Hello everyone, We have been using an EM7565 module, which was functioning perfectly fine until we performed a firmware update. After the update, the module is now stuck in Boot and Hold mode permanently, and even performing a power reset on the board hasn’t resolved the issue. Current Situation: …

I believe below is for your recovery by downloading a FW 01.14.02.00 during the 2420th times of boot up: 02420,1980/01/06 00:00:00.000,C1070200,BOOT_HOLD=6,SMART_RECOVERY=yes,DOWNLOADER=boot,VERSION=INTERNAL_?_SWI9X50C_01.14.02.00_?_?_?_?,TYPE=SPKG,STATUS=PASS 02420,1980/01/06 00:00:00.000,C107020…

does this help? [image] EM7565 stuck in some sort of update mode MC/EM Series I have an EM7565 under linux and somehow during our manufacturing process it is now stuck booting with a usb ID like lsusb Bus 001 Device 004: ID 1199:9090 Sierra Wireless, Inc. wh…

Hi, Thank you for your reply. I am able to recover the module using the fwdwl-lite tool . I am curious to know why it went into this mode and stayed in the mode permanently.

Maybe due to unexpected power cycle during firmware upgrade

Hi, Does EM7565 keep any log you can read using AT command. at!err QDSP6 ARM9 (not saved) 00 01 gpstask 04142 01 01 sys_eplm 00591 OK How do you read the file “sys_eplm” ?

Is that 100% reproducible in your device?

Hi, No. I cannot set the device into permanent boot and hold situation. This happened once in field.

Could it be some hardware issue in the field?

Hi, That’s what we are trying to find out how em7565 module can go into permanent boot and hold mode. Module which went into this mode had no firmware updates applied. Does EM7565 keep any diagnostics logs?

You can check at!flog? After recovery

Hi, We have six EM7565 modules deployed in the field that are all permanently stuck in Boot and Hold mode. We’ve tried various recovery methods without success. Would it be helpful if we send one of the modules back to Sierra Wireless for further diagnostics and analysis?

EM7565 Stuck in Boot and Hold Mode After Update – Permanent Issue

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jyijyi October 8, 2024, 9:54am 2

does this help?

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EM7565 Stuck in Boot and Hold Mode After Update – Permanent Issue

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