# EM7565 Stuck in Boot and Hold Mode After Update – Permanent Issue **URL:** \ **Category:** Uncategorized\ **Created:** [October 8, 2024, 9:50am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777 "2024-10-08T09:50:07Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 8, 2024, 9:50am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/1 "2024-10-08T09:50:07Z")
Hello everyone, We have been using an EM7565 module, which was functioning perfectly fine until we performed a firmware update. After the update, the module is now stuck in **Boot and Hold** mode permanently, and even performing a power reset on the board hasn’t resolved the issue. ### Current Situation: - The module remains in Boot and Hold mode. - Power cycling the modem doesn’t seem to help. ### Request for Help: Has anyone experienced something similar? Is there a known reason why an EM7565 module would enter **Boot and Hold** mode and stay there permanently? We would appreciate any advice or guidance on how to resolve this issue and restore normal operation. Thanks in advance! ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 8, 2024, 9:54am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/2 "2024-10-08T09:54:34Z")
does this help? > [@EM7565 stuck in some sort of update mode](https://forum.sierrawireless.com/t/em7565-stuck-in-some-sort-of-update-mode/28267): > > I have an EM7565 under linux and somehow during our manufacturing process it is now stuck booting with a usb ID like lsusb Bus 001 Device 004: ID 1199:9090 Sierra Wireless, Inc. where it should be Bus 001 Device 002: ID 1199:9091 Sierra Wireless, Inc. fwdwl-litehostx86\_64 can no longer run an update and the ttyUSB0 does not respond to AT commands . How do I recover a modem in this state? ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 8, 2024, 10:19am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/3 "2024-10-08T10:19:49Z")
Hi, Thank you for your reply. I am able to recover the module using the fwdwl-lite tool . I am curious to know why it went into this mode and stayed in the mode permanently. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 8, 2024, 10:32am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/4 "2024-10-08T10:32:44Z")
Maybe due to unexpected power cycle during firmware upgrade ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 8, 2024, 10:46am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/5 "2024-10-08T10:46:26Z")
Hi, Does EM7565 keep any log you can read using AT command. ```auto at!err QDSP6 ARM9 (not saved) 00 01 gpstask 04142 01 01 sys_eplm 00591 OK ``` How do you read the file “sys\_eplm” ? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 8, 2024, 1:53pm UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/6 "2024-10-08T13:53:53Z")
Is that 100% reproducible in your device? ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 8, 2024, 2:05pm UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/7 "2024-10-08T14:05:40Z")
Hi, No. I cannot set the device into permanent boot and hold situation. This happened once in field. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 8, 2024, 2:28pm UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/8 "2024-10-08T14:28:06Z")
Could it be some hardware issue in the field? ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 8, 2024, 2:48pm UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/9 "2024-10-08T14:48:16Z")
Hi, That’s what we are trying to find out how em7565 module can go into permanent boot and hold mode. Module which went into this mode had no firmware updates applied. Does EM7565 keep any diagnostics logs? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 8, 2024, 3:07pm UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/10 "2024-10-08T15:07:13Z")
You can check at!flog? After recovery ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 14, 2024, 10:56am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/11 "2024-10-14T10:56:57Z")
Hi, We have six EM7565 modules deployed in the field that are all permanently stuck in **Boot and Hold** mode. We’ve tried various recovery methods without success. Would it be helpful if we send one of the modules back to **Sierra Wireless** for further diagnostics and analysis? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 14, 2024, 11:56am UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/12 "2024-10-14T11:56:49Z")
> [@subhan.mohammed](#): > > Would it be helpful if we send one of the modules back to **Sierra Wireless** for further diagnostics and analysis? did you contact distributor to discuss this? ---
**Author:** ![subhan.mohammed](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@subhan.mohammed](https://forum.sierrawireless.com/u/subhan.mohammed)\ **Post date:** [October 14, 2024, 12:03pm UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/13 "2024-10-14T12:03:07Z")
> [@EM7565 Stuck in Boot and Hold Mode After Update – Permanent Issue](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/10): > > You can check at!flog? After recovery I got the at!flog output from one of the modules which was stuck in Boot and hold mode. ```auto at!flog? !FLOG: OK Class long: 00000,1980/01/06 00:00:00.000,C1060500,COMMENT=Log created,LOG_VERSION=1.0 00000,1980/01/06 00:00:00.000,C1060500,BOOTFATAL=boot_elf_loader.c,line=1443,DOWNLOADER=boot,VERSION=INTERNAL_?_SWI9X50C_01.06.05.00_?_?_?_?,TYPE=SPKG,STATUS=PASS 00001,1980/01/06 00:00:00.000,C1060500,NV_REBUILD=START,COMMENT=FW ver: SWI9X50C_01.06.05.00 2df3a4 jenkins 2018/05/08 19:40:17,FILE=DEFAULTS 00001,1980/01/06 00:00:00.000,C1060500,NV_DEFAULT=FW ver: SWI9X50C_01.06.05.00 2df3a4 jenkins 2018/05/08 19:40:17 00001,1980/01/06 00:00:00.000,C1060500,NV_REBUILD=COMPLETE,COMMENT=defaulted 333, restored 0, skipped 0, failed 0,STATUS=PASS 00008,1980/01/06 00:01:08.082,C1060500,IMAGE_PREF=00.00.00.00, NONE, NONE_000.000_000 00008,1980/01/06 00:01:08.097,C1060500,NV_BACKUP=START,COMMENT=index 1 00008,1980/01/06 00:01:11.012,C1060500,NV_BACKUP=COMPLETE,COMMENT=index 1,STATUS=PASS 00008,1980/01/06 00:01:21.626,C1060500,IMAGE_PREF=01.08.04.00, VERIZON, VERIZON_002.015_001 00008,1980/01/06 00:00:00.000,C1060500,BOOT_HOLD=3,DOWNLOADER=boot,VERSION=INTERNAL_?_SWI9X50C_01.08.04.00_?_?_?_?,TYPE=SPKG,SLOT_WRITE=1,SLOT_WRITE_BOOT=1,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=INTERNAL_?_SWI9X50C_01.07.02.00_?_?_?_?,TYPE=SPKG,SLOT_WRITE=2,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=INTERNAL_?_SWI9X50C_01.09.04.00_?_?_?_?,TYPE=SPKG,SLOT_WRITE=3,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9907257_SWI9X50C_01.08.04.00_00_VERIZON_002.015_001,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9907259_SWI9X50C_01.07.02.00_00_GENERIC_002.004_001,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9907258_SWI9X50C_01.07.02.00_00_ATT_002.008_004,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9908789_SWI9X50C_01.08.04.00_00_SIERRA_002.001_000,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9908609_SWI9X50C_01.09.04.00_00_DOCOMO_002.015_000,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9908607_SWI9X50C_01.09.04.00_00_SOFTBANK_002.017_000,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9909446_SWI9X50C_01.08.04.00_00_SPRINT_000.001_001,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=9999999_9909335_SWI9X50C_01.07.02.00_00_TELUS_001.000_000,TYPE=FILE,STATUS=PASS 00008,1980/01/06 00:00:00.000,C1060500,DOWNLOADER=boot,VERSION=1103520_9907344_EM7565_01.08.04.00_00_Generic-M2M_002.003_000,TYPE=SPKG,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_VERIZON.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_GENERIC.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_ATT.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_SIERRA.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_DOCOMO.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_SOFTBANK.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_SPRINT.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_TELUS.010,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/swisb/hash.000,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,COPY_FROM_BACKUP=/nvup/NVUP_1103520_EM7565_Generic-M2M.020,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,NV_UPDATE=START,FILE=/nvup/NVUP_1103520_EM7565_Generic-M2M.020 00009,1980/01/06 00:00:00.000,C1080400,NV_UPDATE=COMPLETE,FILE=NVUP_1103520_EM7565_Generic-M2M.020.tmp,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,IMAGE_SW,CURR=01.08.04.00 ,PREF=01.08.04.00 VERIZON_002.015_001,CALC=01.08.04.00 VERIZON_002.015_001,COMMENT=START 00009,1980/01/06 00:00:00.000,C1080400,IMAGE_SW,CURR=01.08.04.00 ,PREF=01.08.04.00 VERIZON_002.015_001,CALC=01.08.04.00 VERIZON_002.015_001,COMMENT=No persist backup for CID 0 00009,1980/01/06 00:00:00.000,C1080400,IMAGE_SW,CURR=01.08.04.00 VERIZON_002.015_001,PREF=01.08.04.00 VERIZON_002.015_001,CALC=01.08.04.00 VERIZON_002.015_001,COMMENT=COMPLETE,STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A01E0 data:0x2422adfe, 0x28913db1, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A01E8 data:0x2f9a20ea, 0x026cbda5, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A01F0 data:0x663456a5, 0x6553fd5c, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A01F8 data:0x483c9af4, 0xec6a19b9, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A0200 data:0x51000000, 0x35627f85, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A0400 data:0x00000000, 0x00002000, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A0130 data:0x00002000, 0x00000000, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A0150 data:0x0007fc76, 0x00000000, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A0150 data:0x00780000, 0x00000000, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A01D0 data:0x69000000, 0x00303030, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A0400 data:0x00000000, 0x00000800, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,FUSE_WRITE,COMMENT=addr: 0x000A0130 data:0x00000800, 0x00000000, STATUS=PASS 00009,1980/01/06 00:00:00.000,C1080400,BSINIT_RESET=true,REASON=fuse request 00010,1980/01/06 00:08:31.843,C1080400,NV_BACKUP=START,COMMENT=index 2 00010,1980/01/06 00:08:34.262,C1080400,NV_BACKUP_DELETE,POINT=4 00010,1980/01/06 00:08:34.274,C1080400,NV_BACKUP=COMPLETE,COMMENT=index 2,STATUS=PASS 00018,1980/01/06 00:00:00.000,C1080400,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=97 inst=c1198018,TASK=00000097,VER=SWI9X50C_01.08.04.00 00020,1980/01/06 00:00:00.000,C1080400,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=e2 inst=c04a2008,TASK=000000E2,VER=SWI9X50C_01.08.04.00 00091,1980/01/06 00:00:00.000,C1080400,CRASH=MPSS,FILE=lte_ml1_common_dump.c,LINE=477,STR=CPHY_DEDICATED_CFG Deadlock - upr_lyr: 0xC222E8E8; wait_mask: 0x8FF01524,TASK=AMSS,VER=SWI9X50C_01.08.04.00 00101,1980/01/06 00:00:00.000,C1080400,CRASH=MPSS,FILE=ps_handle_mgr.c,LINE=373,STR=Assertion 0 failed,TASK=AMSS,VER=SWI9X50C_01.08.04.00 00112,1980/01/06 00:00:14.056,C1080400,IMAGE_PREF=01.07.02.00, GENERIC, GENERIC_002.004_001 00112,1980/01/06 00:00:00.000,C1080400,SLOT_SWITCH,SLOT=2,VERSION=INTERNAL_?_SWI9X50C_01.07.02.00_?_?_?_?,STATUS=PASS 00113,1980/01/06 00:00:00.000,C1070200,IMAGE_SW,CURR=01.07.02.00 VERIZON_002.015_001,PREF=01.07.02.00 GENERIC_002.004_001,CALC=01.07.02.00 GENERIC_002.004_001,COMMENT=START 00113,1980/01/06 00:00:00.000,C1070200,IMAGE_SW,CURR=01.07.02.00 GENERIC_002.004_001,PREF=01.07.02.00 GENERIC_002.004_001,CALC=01.07.02.00 GENERIC_002.004_001,COMMENT=COMPLETE,STATUS=PASS 00140,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=ps_handle_mgr.c,LINE=287,STR=Assertion 0 failed,TASK=AMSS,VER=SWI9X50C_01.07.02.00 00141,1980/01/06 00:00:00.000,C1070200,COMMENT=Log created,LOG_VERSION=1.0 00586,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=f5 inst=c0512408,TASK=000000F5,VER=SWI9X50C_01.07.02.00 00729,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=d0 inst=c0ecc588,TASK=000000D0,VER=SWI9X50C_01.07.02.00 00731,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=f5 inst=c0850280,TASK=000000F5,VER=SWI9X50C_01.07.02.00 00797,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=ps_handle_mgr.c,LINE=269,STR=Assertion 0 failed,TASK=AMSS,VER=SWI9X50C_01.07.02.00 00802,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=lfw_syncpt_cfg.c,LINE=472,STR=CMD_VALID not cleared for VU-1037899026,TASK=AMSS,VER=SWI9X50C_01.07.02.00 00859,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=105f inst=c0019be8,TASK=0000105F,VER=SWI9X50C_01.07.02.00 00871,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=97 inst=c14bf440,TASK=00000097,VER=SWI9X50C_01.07.02.00 01106,1980/01/06 00:00:00.000,C1070200,CRASH=MPSS,FILE=,LINE=0,STR=ExIPC: Exception recieved tid=f4 inst=c001b800,TASK=000000F4,VER=SWI9X50C_01.07.02.00 02420,1980/01/06 00:00:00.000,C1070200,BOOT_HOLD=6,SMART_RECOVERY=yes,DOWNLOADER=boot,VERSION=INTERNAL_?_SWI9X50C_01.14.02.00_?_?_?_?,TYPE=SPKG,STATUS=PASS 02420,1980/01/06 00:00:00.000,C1070200,DOWNLOADER=boot,VERSION=9999999_9907259_SWI9X50C_01.14.02.00_00_GENERIC_002.035_003,TYPE=FILE,STATUS=PASS 02421,1980/01/06 00:00:00.000,C1140200,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_GENERIC.010,STATUS=PASS 02421,1980/01/06 00:00:00.000,C1140205,BOOT_HOLD=3,DOWNLOADER=boot,VERSION=9999999_9907259_SWI9X50C_01.14.02.00_00_GENERIC_002.035_003,TYPE=FILE,STATUS=PASS 02422,1980/01/06 00:00:00.000,C1140200,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_GENERIC.010,STATUS=PASS 02422,1980/01/06 00:23:36.267,C1140200,IMAGE_PREF=01.14.02.00, GENERIC, GENERIC_002.035_003 02423,1980/01/06 00:00:00.000,C1140200,IMAGE_SW,CURR=01.14.02.00 GENERIC_002.004_001,PREF=01.14.02.00 GENERIC_002.035_003,CALC=01.14.02.00 GENERIC_002.035_003,COMMENT=START 02423,1980/01/06 00:00:00.000,C1140200,IMAGE_SW,CURR=01.14.02.00 GENERIC_002.035_003,PREF=01.14.02.00 GENERIC_002.035_003,CALC=01.14.02.00 GENERIC_002.035_003,COMMENT=COMPLETE,STATUS=PASS Class med: 00000,1980/01/06 00:00:00.000,C1060500,COMMENT=Log created,LOG_VERSION=1.0 00000,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 1 00001,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 2 00002,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 3 00003,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 4 00004,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 5 00005,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 6 00006,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 7 00007,1980/01/06 00:00:00.000,C1060500,RESET=HARD,COMMENT=Count 8 02423,1980/01/06 00:00:00.000,C1140200,RESET=HARD,COMMENT=Count 2403 02423,1980/01/06 00:01:35.812,C1140200,NV_BACKUP=START,COMMENT=index 4 02423,1980/01/06 00:01:41.050,C1140200,NV_BACKUP=COMPLETE,COMMENT=index 4,STATUS=PASS 02424,1980/01/06 00:00:00.000,C1140200,RESET=HARD,COMMENT=Count 2404 02425,1980/01/06 00:00:00.000,C1140200,RESET=HARD,COMMENT=Count 2405 02426,1980/01/06 00:00:00.000,C1140200,RESET=HARD,COMMENT=Count 2406 DONE ``` ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [October 14, 2024, 12:37pm UTC](https://forum.sierrawireless.com/t/em7565-stuck-in-boot-and-hold-mode-after-update-permanent-issue/33777/14 "2024-10-14T12:37:42Z")
I believe below is for your recovery by downloading a FW 01.14.02.00 during the 2420th times of boot up: ```auto 02420,1980/01/06 00:00:00.000,C1070200,BOOT_HOLD=6,SMART_RECOVERY=yes,DOWNLOADER=boot,VERSION=INTERNAL_?_SWI9X50C_01.14.02.00_?_?_?_?,TYPE=SPKG,STATUS=PASS 02420,1980/01/06 00:00:00.000,C1070200,DOWNLOADER=boot,VERSION=9999999_9907259_SWI9X50C_01.14.02.00_00_GENERIC_002.035_003,TYPE=FILE,STATUS=PASS 02421,1980/01/06 00:00:00.000,C1140200,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_GENERIC.010,STATUS=PASS 02421,1980/01/06 00:00:00.000,C1140205,BOOT_HOLD=3,DOWNLOADER=boot,VERSION=9999999_9907259_SWI9X50C_01.14.02.00_00_GENERIC_002.035_003,TYPE=FILE,STATUS=PASS 02422,1980/01/06 00:00:00.000,C1140200,COPY_FROM_BACKUP=/swir/nvdelta/NVUP_GENERIC.010,STATUS=PASS 02422,1980/01/06 00:23:36.267,C1140200,IMAGE_PREF=01.14.02.00, GENERIC, GENERIC_002.035_003 02423,1980/01/06 00:00:00.000,C1140200,IMAGE_SW,CURR=01.14.02.00 GENERIC_002.004_001,PREF=01.14.02.00 GENERIC_002.035_003,CALC=01.14.02.00 GENERIC_002.035_003,COMMENT=START 02423,1980/01/06 00:00:00.000,C1140200,IMAGE_SW,CURR=01.14.02.00 GENERIC_002.035_003,PREF=01.14.02.00 GENERIC_002.035_003,CALC=01.14.02.00 ``` So above that line, I don’t see anything showing why it stuck in boot and hold mode If you are not able to reproduce the issue, it is hard to troubleshoot