# EM7565 shows Verizon -no service **URL:** \ **Category:** IoT Modules\ **Created:** [July 12, 2023, 5:41pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201 "2023-07-12T17:41:09Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 12, 2023, 5:41pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/1 "2023-07-12T17:41:09Z")
Using EM series USB devikit. First of all who knows which Antennas to plug in. there are 5!! I only need LTE functionality so plugged in ANT0 and ANT(Main) on Windows 11 its detecting the modem and the sim (Verizon) too. But it shows Verizon(no service) in Windows network manager I have even downloaded the FW from Sierra support ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 12, 2023, 6:01pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/2 "2023-07-12T18:01:21Z")
What is the return of at!gstatus? In modem port ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 12, 2023, 6:22pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/3 "2023-07-12T18:22:42Z")
OK at!gstatus? !GSTATUS: Current Time: 2082 Temperature: 24 Reset Counter: 5 Mode: ONLINE System mode: WCDMA PS state: Not attached WCDMA band: No band WCDMA channel: 4294967295 GMM (PS) state:DEREGISTERED NO SERVICE MM (CS) state: IDLE NO SERVICE WCDMA L1 state:L1M\_DEEP\_SLEEP LAC: 0000 (0) RRC state: DISCONNECTED UTRAN Cell ID: 00000000 (0) RxM RSSI C0: — RxD RSSI C0: — RxM RSSI C1: — RxD RSSI C1: — ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 13, 2023, 12:34am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/4 "2023-07-13T00:34:56Z")
Does it work with other operator like tmo or ATT? ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 17, 2023, 2:55pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/5 "2023-07-17T14:55:39Z")
Tried it with ATT and didnt work. Even tried it with Verizon sim that works on different vendor (Quectel) module and even that one didnt work ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 17, 2023, 3:21pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/6 "2023-07-17T15:21:15Z")
Are you using the correct PRI file when using different operator? seems nothing is working with your EM7565… not sure AT!RMARESET to reset the module can help… ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 17, 2023, 3:54pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/7 "2023-07-17T15:54:35Z")
I have only downloaded the vendor provided FW files from Sierra. I just looked at CGDGONT to see if it has the right APN. Not sure how to use the correct PRI file. Where can I find instructions to do that? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 17, 2023, 4:00pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/8 "2023-07-17T16:00:22Z")
you can download the exe here: [https://source.sierrawireless.com/resources/airprime/minicard/75xx/em\_mc75xx-approved-fw-packages/#sthash.RMay2Poi.dpbs](https://source.sierrawireless.com/resources/airprime/minicard/75xx/em_mc75xx-approved-fw-packages/#sthash.RMay2Poi.dpbs) ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 17, 2023, 4:24pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/9 "2023-07-17T16:24:38Z")
I re downloaded this. It successfully flashed. But still same issue. I feel somehow the correct APN is either not being applied or the antennas are not plugged in properly for connectivity. (right now there is one on ANT0 and ANT(MAIN)) What can I share to help debugging? ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 17, 2023, 5:00pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/10 "2023-07-17T17:00:34Z")
You can check the signal strength in at!gstatus? ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 17, 2023, 6:48pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/11 "2023-07-17T18:48:59Z")
at!gstatus? !GSTATUS: Current Time: 9246 Temperature: 25 Reset Counter: 3 Mode: ONLINE System mode: WCDMA PS state: Not attached WCDMA band: No band WCDMA channel: 4294967295 GMM (PS) state:DEREGISTERED NO SERVICE MM (CS) state: IDLE NO SERVICE WCDMA L1 state:L1M\_DEEP\_SLEEP LAC: 0000 (0) RRC state: DISCONNECTED UTRAN Cell ID: 00000000 (0) RxM RSSI C0: — RxD RSSI C0: — RxM RSSI C1: — RxD RSSI C1: — ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 18, 2023, 1:21am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/12 "2023-07-18T01:21:12Z")
I think your antenna has some problem, in my test, even it is not registered to network, it should have some RSSI value: ```auto at!selrat=0 OK at+cfun=0 OK at+cfun=1 OK at!lteinfo !LTEINFO: Serving: EARFCN MCC MNC TAC CID Bd D U SNR PCI RSRQ RSRP RSSI RXLV 2460 454 06 10101 016E8A49 5 3 3 15 437 -12.3 -88.2 -58.9 34 IntraFreq: PCI RSRQ RSRP RSSI RXLV 437 -12.3 -88.2 -58.9 34 InterFreq: EARFCN ThresholdLow ThresholdHi Priority PCI RSRQ RSRP RSSI RXLV WCDMA: UARFCN ThreshL ThreshH Prio PSC RSCP ECN0 RXLV OK at!gstatus? !GSTATUS: Current Time: 231 Temperature: 30 Reset Counter: 1 Mode: ONLINE System mode: LTE PS state: Not attached LTE band: B5 LTE bw: 10 MHz LTE Rx chan: 2460 LTE Tx chan: 20460 LTE SCC1 state:NOT ASSIGNED LTE SCC2 state:NOT ASSIGNED LTE SCC3 state:NOT ASSIGNED LTE SCC4 state:NOT ASSIGNED EMM state: Deregistered Attaching RRC state: RRC Idle IMS reg state: No Srv IMS mode: Normal PCC RxM RSSI: -59 PCC RxM RSRP: -86 PCC RxD RSSI: -99 PCC RxD RSRP: -135 Tx Power: -- TAC: 2775 (10101) RSRQ (dB): -10.3 Cell ID: 016e8a49 (24021577) SINR (dB): 8.4 OK ati3 Manufacturer: Sierra Wireless, Incorporated Model: EM7411 Revision: SWI9X50C_01.14.20.00 d3bef3 jenkins 2022/08/08 03:22:57 IMEI: 356280111412345 IMEI SV: 14 FSN: 8F224126812345 +GCAP: +CGSM OK at!impref? !IMPREF: preferred fw version: 01.14.20.00 preferred carrier name: VERIZON preferred config name: VERIZON_002.058_000 preferred subpri index: 000 current fw version: 01.14.20.00 current carrier name: VERIZON current config name: VERIZON_002.058_000 current subpri index: 000 OK ``` ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 18, 2023, 1:33am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/13 "2023-07-18T01:33:18Z")
I am using the EVB can you tell me which antennas you have populated. I am using the antennas from the box ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 18, 2023, 1:34am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/14 "2023-07-18T01:34:29Z")
i connect the main antenna only ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 18, 2023, 2:22am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/15 "2023-07-18T02:22:25Z")
I am getting LTE not avaialble for some reason. I tried both the sims right now. ATT and Verizon OK at!lteinfo !LTEINFO: Not Available ATT: ati3 Manufacturer: Sierra Wireless, Incorporated Model: EM7565 Revision: SWI9X50C\_01.14.22.00 ba8ef1 jenkins 2022/11/11 09:59:48 IMEI: 359260080929521 IMEI SV: 15 FSN: UF203203070310 +GCAP: +CGSM ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 18, 2023, 2:36am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/16 "2023-07-18T02:36:25Z")
How about doing at+cfun=0 and at+cfun=1 ? This is from my testing: ```auto at+cfun=0 OK at+cfun=1 OK at!lteinfo !LTEINFO: Serving: EARFCN MCC MNC TAC CID Bd D U SNR PCI RSRQ RSRP RSSI RXLV 2460 454 06 10101 016E8A49 5 3 3 15 437 -12.3 -88.2 -58.9 34 IntraFreq: PCI RSRQ RSRP RSSI RXLV 437 -12.3 -88.2 -58.9 34 InterFreq: EARFCN ThresholdLow ThresholdHi Priority PCI RSRQ RSRP RSSI RXLV WCDMA: UARFCN ThreshL ThreshH Prio PSC RSCP ECN0 RXLV OK ``` ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 18, 2023, 5:09pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/17 "2023-07-18T17:09:28Z")
still no luck at+cfun=0 OK at+cfun=1 OK at!lteinfo Unavailable OK at!lteinfo !LTEINFO: Not Available OK at!lteinfo !LTEINFO: Not Available OK ati3 Manufacturer: Sierra Wireless, Incorporated Model: EM7565 Revision: SWI9X50C\_01.14.20.00 d3bef3 jenkins 2022/08/08 03:22:57 IMEI: 359260080929521 IMEI SV: 14 FSN: UF203203070310 +GCAP: +CGSM ERROR at!impref? !IMPREF: preferred fw version: 01.14.20.00 preferred carrier name: VERIZON preferred config name: VERIZON\_002.058\_000 preferred subpri index: 000 current fw version: 01.14.20.00 current carrier name: VERIZON current config name: VERIZON\_002.058\_000 current subpri index: 000 OK ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 18, 2023, 6:40pm UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/18 "2023-07-18T18:40:23Z")
Changing the antenna cable helped getting connection back. However when I try connecting my laptop to the LTE network it gives an error that cell service isnt working properly ati3 Manufacturer: Sierra Wireless, Incorporated Model: EM7565 Revision: SWI9X50C\_01.14.20.00 d3bef3 jenkins 2022/08/08 03:22:57 IMEI: 359260080929521 IMEI SV: 14 FSN: UF203203070310 +GCAP: +CGSM OK at+cfun=0 OK at+cfun=1 OK at!lteinfo !LTEINFO: Serving: EARFCN MCC MNC TAC CID Bd D U SNR PCI RSRQ RSRP RSSI RXLV 5230 311 480 7942 0079B901 13 3 3 18 36 -14.6 -80.8 -50.9 – IntraFreq: PCI RSRQ RSRP RSSI RXLV 36 -14.6 -80.8 -50.9 – InterFreq: EARFCN ThresholdLow ThresholdHi Priority PCI RSRQ RSRP RSSI RXLV 2075 0 0 0 36 -14.5 -91.1 -68.8 0 1150 0 0 0 36 -12.7 -98.0 -77.5 0 ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [July 19, 2023, 12:25am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/19 "2023-07-19T00:25:50Z")
what is the latest value of AT!GSTATUS? ---
**Author:** ![techentu](https://avatars.discourse-cdn.com/v4/letter/t/4491bb/32.png) [@techentu](https://forum.sierrawireless.com/u/techentu)\ **Post date:** [July 20, 2023, 12:35am UTC](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201/20 "2023-07-20T00:35:38Z")
THIS: at!gstatus? !GSTATUS: Current Time: 403 Temperature: 25 Reset Counter: 2 Mode: ONLINE System mode: LTE PS state: Attached LTE band: B66 LTE bw: 15 MHz LTE Rx chan: 66561 LTE Tx chan: 132097 LTE SCC1 state:NOT ASSIGNED LTE SCC2 state:NOT ASSIGNED LTE SCC3 state:NOT ASSIGNED LTE SCC4 state:NOT ASSIGNED EMM state: Registered Normal Service RRC state: RRC Idle IMS reg state: Full Srv IMS mode: Normal PCC RxM RSSI: -58 PCC RxM RSRP: -90 PCC RxD RSSI: -93 PCC RxD RSRP: -131 Tx Power: – TAC: 1f06 (7942) RSRQ (dB): -13.7 Cell ID: 050d990c (84777228) SINR (dB): 13.6 [Next page](https://forum.sierrawireless.com/t/em7565-shows-verizon-no-service/30201.md?page=2)