# EM7565 "no network service" **URL:** \ **Category:** IoT Modules\ **Created:** [January 13, 2022, 10:06pm UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959 "2022-01-13T22:06:21Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![greg.wood](https://avatars.discourse-cdn.com/v4/letter/g/f9ae1b/32.png) [@greg.wood](https://forum.sierrawireless.com/u/greg.wood)\ **Post date:** [January 13, 2022, 10:06pm UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/1 "2022-01-13T22:06:21Z")
I’m trying to get a new EM7565 module up and running. I’ve had it working in the development board in windows, I’ve also had my custom carrier board working with a different EM7565. With the problem unit when I do at!scact=1,1 I get : "at!scact=1,1 +CME ERROR: no network service " On the other EM7565 module it works just fine. I tried updating the firmware, but had no effect. Is there some other settings I need to change to make this work? It seems to connect under windows just fine so the module is obviously capable of working on my network. ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [January 14, 2022, 12:32am UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/2 "2022-01-14T00:32:51Z")
Hi greg.wood, Can you please provide the log files of the following commands on working EM7565 and not working EM7565? ```auto ATI3 AT+CCID? AT+CIMI AT!ENTERCND="A710" AT!SKU? AT!HWID? AT!IMPREF? AT!PRIID? AT!USBCOMP? AT!GSTATUS? AT+COPS? AT+CGDCONT? AT!UIMS? AT!BAND? ``` ---
**Author:** ![greg.wood](https://avatars.discourse-cdn.com/v4/letter/g/f9ae1b/32.png) [@greg.wood](https://forum.sierrawireless.com/u/greg.wood)\ **Post date:** [January 14, 2022, 1:58pm UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/3 "2022-01-14T13:58:21Z")
Here you are: Working unit: ati3 Manufacturer: Sierra Wireless, Incorporated Model: EM7565 Revision: SWI9X50C\_01.08.04.00 dbb5d0 jenkins 2018/08/21 21:40:11 IMEI: 353533101687104 IMEI SV: 8 FSN: UF043201540210 +GCAP: +CGSM OK at+ccid? +CCID: 89302780201326768169 OK at+cimi 302780002735351 OK at!entercnd=“A710” OK at!sku? SKU: 1104207 OK at!hwid? Revision: 1.0 OK at!impref? !IMPREF: preferred fw version: 01.08.04.00 preferred carrier name: GENERIC preferred config name: GENERIC\_002.011\_000 current fw version: 01.08.04.00 current carrier name: GENERIC current config name: GENERIC\_002.011\_000 OK at!priid? PRI Part Number: 9908685 Revision: 002.004 Customer: Generic-M2M Carrier PRI: 9999999\_9907259\_SWI9X50C\_01.08.04.00\_00\_GENERIC\_002.011\_000 Carrier PRI: 9999999\_9907258\_SWI9X50C\_01.07.02.00\_00\_ATT\_002.008\_004 Carrier PRI: 9999999\_9908609\_SWI9X50C\_01.09.04.00\_00\_DOCOMO\_002.015\_000 Carrier PRI: 9999999\_9908789\_SWI9X50C\_01.08.04.00\_00\_SIERRA\_002.001\_000 Carrier PRI: 9999999\_9908607\_SWI9X50C\_01.09.04.00\_00\_SOFTBANK\_002.017\_000 Carrier PRI: 9999999\_9909446\_SWI9X50C\_01.08.04.00\_00\_SPRINT\_000.001\_001 Carrier PRI: 9999999\_9909335\_SWI9X50C\_01.07.02.00\_00\_TELUS\_001.000\_000 Carrier PRI: 9999999\_9907257\_SWI9X50C\_01.08.04.00\_00\_VERIZON\_002.015\_001 OK at!USBCOMP? Config Index: 1 Config Type: 3 (Generic) Interface bitmask: 0000010D (diag,nmea,modem,rmnet0) OK at!gstatus? !GSTATUS: Current Time: 325 Temperature: 33 Reset Counter: 1 Mode: ONLINE System mode: LTE PS state: Attached LTE band: B7 LTE bw: 20 MHz LTE Rx chan: 2850 LTE Tx chan: 20850 LTE SSC1 state:ACTIVE LTE SSC1 band: B4 LTE SSC1 bw : 20 MHz LTE SSC1 chan: 2200 LTE SSC2 state:ACTIVE LTE SSC2 band: B7 LTE SSC2 bw : 10 MHz LTE SSC2 chan: 3000 LTE SSC3 state:NOT ASSIGNED LTE SSC4 state:NOT ASSIGNED EMM state: Registered Normal Service RRC state: RRC Connected IMS reg state: No Srv PCC RxM RSSI: -80 PCC RxM RSRP: -110 PCC RxD RSSI: -76 PCC RxD RSRP: -104 SCC1 RxM RSSI: -84 SCC1 RxM RSRP: -115 SCC1 RxD RSSI: -80 SCC1 RxD RSRP: -110 SCC2 RxM RSSI: -78 SCC2 RxM RSRP: -113 SCC2 RxD RSSI: -71 SCC2 RxD RSRP: -104 Tx Power: – TAC: 0014 (20) RSRQ (dB): -8.7 Cell ID: 0116f205 (18280965) SINR (dB): 17.6 OK at+cops? +cops: 0,0,“SaskTel”,7 OK at+CGDcont? +CGDCONT: 1,“IPV4V6”,“inet.stm.sk.ca”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 OK at!uims? !UIMS: 0 OK at!band? Index, Name, GW Band Mask L Band Mask 1 TDS Band Mask L Band Mask 2 L Band Mask 3 L Band Mask 4 00, All bands 100600000EC00000 0000A700BA0E19DF 0000000000000000 0000000000000002 0000000000000000 0000000000000000 OK Failing unit: ati3 Manufacturer: Sierra Wireless, Incorporated Model: EM7565 Revision: SWI9X50C\_01.14.02.00 2e210b jenkins 2020/08/19 14:18:39 IMEI: 353533100115214 IMEI SV: 12 FSN: UF904586700215 +GCAP: +CGSM OK at+ccid? +CCID: 89302780201327989426 OK at+cimi 302780002857457 OK at!entercnd=“A710” OK at!sku? SKU: 1104207 OK at!hwid? Revision: 1.0 OK at!impref? !IMPREF: preferred fw version: 01.14.02.00 preferred carrier name: GENERIC preferred config name: GENERIC\_002.035\_003 preferred subpri index: 000 current fw version: 01.14.02.00 current carrier name: GENERIC current config name: GENERIC\_002.035\_003 current subpri index: 000 OK at!priid? PRI Part Number: Unknown Revision: Unknown Customer: Unknown Carrier PRI: 9999999\_9907259\_SWI9X50C\_01.14.02.00\_00\_GENERIC\_002.035\_003 OK at!usbcomp? Config Index: 1 Config Type: 1 (USBIF) Interface bitmask: 0000100D (diag,nmea,modem,mbim) OK at!gstatus? !GSTATUS: Current Time: 192 Temperature: 27 Reset Counter: 1 Mode: ONLINE System mode: LTE PS state: Attached LTE band: B7 LTE bw: 20 MHz LTE Rx chan: 2850 LTE Tx chan: 20850 LTE SCC1 state:NOT ASSIGNED LTE SCC2 state:NOT ASSIGNED LTE SCC3 state:NOT ASSIGNED LTE SCC4 state:NOT ASSIGNED EMM state: Registered Normal Service RRC state: RRC Idle IMS reg state: No Srv PCC RxM RSSI: -81 PCC RxM RSRP: -112 PCC RxD RSSI: -86 PCC RxD RSRP: -117 Tx Power: – TAC: 0014 (20) RSRQ (dB): -10.8 Cell ID: 0116f205 (18280965) SINR (dB): 8.8 OK at+cops? +cops: 0,0,“SaskTel”,7 OK at+cgdcont?\> +CGDCONT: 1,“IPV4V6”,“inet.stm.sk.ca”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 +CGDCONT: 2,“IPV4V6”,"",“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 +CGDCONT: 3,“IPV4V6”,"",“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 OK at!uims? !UIMS: 0 OK at!band? Index, Name, GW Band Mask L Band Mask 1 TDS Band Mask L Band Mask 2 L Band Mask 3 L Band Mask 4 00, All bands 100600000FC00000 0000A700BA0E19DF 0000000000000000 0000000000000002 0000000000000000 0000000000000000 OK Thanks for the help. ---
**Author:** ![anon56110884](https://avatars.discourse-cdn.com/v4/letter/a/ecb155/32.png) [@anon56110884](https://forum.sierrawireless.com/u/anon56110884)\ **Post date:** [January 14, 2022, 5:59pm UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/4 "2022-01-14T17:59:49Z")
Issue is probably because problem modem is set to MBIM. > at!usbcomp? > Config Index: 1 > Config Type: 1 (USBIF) > Interface bitmask: 0000100D (diag,nmea,modem,mbim) > OK Change it to rmnet like the other modem: > AT!ENTERCND=“A710” > AT!USBCOMP=1,1,10D > AT!RESET After reset, AT!SCACT=1,1 should work. ---
**Author:** ![greg.wood](https://avatars.discourse-cdn.com/v4/letter/g/f9ae1b/32.png) [@greg.wood](https://forum.sierrawireless.com/u/greg.wood)\ **Post date:** [January 14, 2022, 7:04pm UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/5 "2022-01-14T19:04:50Z")
Brilliant! It’s working now. Thanks. One small issue remains. On the original EM7565 the control port ( the one I send AT commands to) enumerated as /dev/ttyUSB2, on this one it is /dev/ttyUSB0. On both cards I get USB0 through USB2, but the ordering seems to have changed. I have a script that runs on boot and sends the at!scact=1,1 command to the radio. Right now this script assumes the control port is the last of the /dev/ttyUSB devices added by the GobiSerial driver. Is there a way to determined which port is which without need to open and test each port? ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [January 19, 2022, 4:51am UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/6 "2022-01-19T04:51:12Z")
Hi greg.wood, Please change it to AT!USBCOMP=1,3,10D same as a working module: ```auto : 3 Generic : 0000010D (diag,nmea,modem,rmnet0) ``` ```auto AT!ENTERCND="A710" AT!USBCOMP=? AT!USBCOMP=1,3,10D AT!RESET AT!ENTERCND="A710" AT!USBCOMP? Config Index: 1 Config Type: 3 (Generic) Interface bitmask: 0000010D (diag,nmea,modem,rmnet0) OK ``` /dev/ttyUSB2 is AT port. ---
**Author:** ![greg.wood](https://avatars.discourse-cdn.com/v4/letter/g/f9ae1b/32.png) [@greg.wood](https://forum.sierrawireless.com/u/greg.wood)\ **Post date:** [January 19, 2022, 1:47pm UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/7 "2022-01-19T13:47:10Z")
That did the trick, thanks. ---
**Author:** ![Donald](https://avatars.discourse-cdn.com/v4/letter/d/ac8455/32.png) [@Donald](https://forum.sierrawireless.com/u/Donald)\ **Post date:** [January 21, 2022, 12:23am UTC](https://forum.sierrawireless.com/t/em7565-no-network-service/25959/8 "2022-01-21T00:23:44Z")
Closed on January 21, 2022, 12:23am UTC