# EM7565 no com port **URL:** \ **Category:** MC/EM Series\ **Created:** [August 25, 2019, 3:24pm UTC](https://forum.sierrawireless.com/t/em7565-no-com-port/17375 "2019-08-25T15:24:15Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![skydrive22](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@skydrive22](https://forum.sierrawireless.com/u/skydrive22)\ **Post date:** [August 25, 2019, 3:24pm UTC](https://forum.sierrawireless.com/t/em7565-no-com-port/17375/1 "2019-08-25T15:24:16Z")
I have tried to connect my EM7565 to my computer with a m.2 to usb adapter, but when I do the device only shows up as an unknown usb. No additional com ports. I have tried to uninstall and reinstall many different Sierra Wireless drivers to get it to recognize the EM7565 but still nothing works. Is there anything I can do or is the modem completely bricked? I also tried lsusb in ubuntu and Sierra Wireless is not showing up. Last, I tried usb-devices and got the same result. Update: attempted to find if the computer can communicate with the modem and it completely fails. sudo dmesg | grep cdc comes back with nothing. Running sudo tail -f /var/log/syslog and watching when I plug in the modem I get a failed result to connect: "ubuntu@ubuntu:~$ tail -f /var/log/syslog Aug 25 20:44:45 ubuntu kernel: [2524.602056] usb usb3-port2: unable to enumerate USB device Aug 25 20:44:36 ubuntu gvfsd-metadata[2697]: message repeated 17 times: [g\_udev\_device\_has\_property: assertion ‘G\_UDEV\_IS\_DEVICE (device)’ failed] Aug 25 20:44:49 ubuntu nautilus[6969]: g\_key\_file\_load\_from\_file: assertion ‘file != NULL’ failed Aug 25 20:44:49 ubuntu nautilus[6969]: Could not establish a connection to Tracker: Failed to load SPARQL backend: Key file does not have group “DomainOntology” Aug 25 20:44:49 ubuntu nautilus[6969]: g\_queue\_pop\_head: assertion ‘queue != NULL’ failed Aug 25 20:44:49 ubuntu nautilus[6969]: g\_queue\_pop\_head: assertion ‘queue != NULL’ failed Aug 25 20:44:49 ubuntu gvfsd-metadata[2697]: g\_udev\_device\_has\_property: assertion ‘G\_UDEV\_IS\_DEVICE (device)’ failed Aug 25 20:44:49 ubuntu gvfsd-metadata[2697]: message repeated 185 times: [g\_udev\_device\_has\_property: assertion ‘G\_UDEV\_IS\_DEVICE (device)’ failed] Aug 25 20:44:51 ubuntu nautilus[6969]: g\_queue\_pop\_head: assertion ‘queue != NULL’ failed Aug 25 20:45:57 ubuntu gvfsd-metadata[2697]: g\_udev\_device\_has\_property: assertion ‘G\_UDEV\_IS\_DEVICE (device)’ failed Aug 25 20:47:29 ubuntu kernel: [2688.735403] usb 3-2: new full-speed USB device number 12 using xhci\_hcd Aug 25 20:47:29 ubuntu kernel: [2688.863489] usb 3-2: device descriptor read/64, error -71 Aug 25 20:47:30 ubuntu kernel: [2689.099496] usb 3-2: device descriptor read/64, error -71 Aug 25 20:47:30 ubuntu kernel: [2689.335476] usb 3-2: new full-speed USB device number 13 using xhci\_hcd Aug 25 20:47:30 ubuntu kernel: [2689.463483] usb 3-2: device descriptor read/64, error -71 Aug 25 20:47:30 ubuntu kernel: [2689.699504] usb 3-2: device descriptor read/64, error -71 Aug 25 20:47:30 ubuntu kernel: [2689.807568] usb usb3-port2: attempt power cycle Aug 25 20:47:31 ubuntu kernel: [2690.459442] usb 3-2: new full-speed USB device number 14 using xhci\_hcd Aug 25 20:47:31 ubuntu kernel: [2690.459658] usb 3-2: Device not responding to setup address. Aug 25 20:47:31 ubuntu kernel: [2690.667543] usb 3-2: Device not responding to setup address. Aug 25 20:47:31 ubuntu kernel: [2690.875424] usb 3-2: device not accepting address 14, error -71 Aug 25 20:47:32 ubuntu kernel: [2691.003422] usb 3-2: new full-speed USB device number 15 using xhci\_hcd Aug 25 20:47:32 ubuntu kernel: [2691.003639] usb 3-2: Device not responding to setup address. Aug 25 20:47:32 ubuntu kernel: [2691.211532] usb 3-2: Device not responding to setup address. Aug 25 20:47:32 ubuntu kernel: [2691.419400] usb 3-2: device not accepting address 15, error -71 Aug 25 20:47:32 ubuntu kernel: [2691.419517] usb usb3-port2: unable to enumerate USB device " It appears I have somehow completely bricked the modem and there is absolutely no communication with it anymore. All I attempted to do is get it into MBIB mode by running: AT!ENTERCND=“A710” AT!USBCOMP=1,3,1009 AT!RESET And yes I am sure I typed 1,3,1009 and not 1,1,1009.