# EM7455 - IMSwitch:1

**URL:** <https://forum.sierrawireless.com/t/em7455-imswitch-1/9623>\
**Category:** MC/EM Series\
**Created:** [November 16, 2017, 5:15pm UTC](https://forum.sierrawireless.com/t/em7455-imswitch-1/9623 "2017-11-16T17:15:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![getzk004](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@getzk004](https://forum.sierrawireless.com/u/getzk004)\
**Post date:** [November 16, 2017, 5:15pm UTC](https://forum.sierrawireless.com/t/em7455-imswitch-1/9623/1 "2017-11-16T17:15:05Z")

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Hello,

I have a Lenovo Yoa that is not allowing us to access its cellular feature from Windows 10 64bit. Windows is not showing us that there is a Cellular feature to play with in the Network Icon/Network & Internet Settings or the Action Center. The best clues I can find right now are from PCInfo and GStatus. Particularly IMSWitch:1 from the PCInfo report.

Attached is a text report of the various areas I thought might be interesting.

Is it possible to get this modem back online when it is in this state? Or is this a simple case of corrupted firmware? The modem attempted to update to 2.24 but was unsuccessful. I managed to send some commands to set it back to 2.08 where it currently is resting.  
[Report.txt](https://forum.sierrawireless.com/uploads/short-url/kPnbCu1ZbYoiXI5yPfhuVg4v05U.txt) (1.51 KB)

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**Author:** ![Moderator1](https://avatars.discourse-cdn.com/v4/letter/m/9fc348/32.png) [@Moderator1](https://forum.sierrawireless.com/u/Moderator1)\
**Post date:** [November 22, 2017, 7:15am UTC](https://forum.sierrawireless.com/t/em7455-imswitch-1/9623/2 "2017-11-22T07:15:32Z")

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Hello,  
This problem needs a detailed technical analysis. Please contact your Technical support in SWI to provide you the solution.

Thanks & Regards,  
Moderator