# EM7430 in Dell Latitude 7390 with Windows 10 - No Service

**URL:** <https://forum.sierrawireless.com/t/em7430-in-dell-latitude-7390-with-windows-10-no-service/15504>\
**Category:** MC/EM Series\
**Created:** [February 26, 2019, 3:07pm UTC](https://forum.sierrawireless.com/t/em7430-in-dell-latitude-7390-with-windows-10-no-service/15504 "2019-02-26T15:07:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GermanPD](https://avatars.discourse-cdn.com/v4/letter/g/5daacb/32.png) [@GermanPD](https://forum.sierrawireless.com/u/GermanPD)\
**Post date:** [February 26, 2019, 3:07pm UTC](https://forum.sierrawireless.com/t/em7430-in-dell-latitude-7390-with-windows-10-no-service/15504/1 "2019-02-26T15:07:13Z")

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Hi, I got a dell latitude 7390 with Windows 10build 1709 and I bought from dell also a WWAN extension, Sierra EM7430  
I got a Vodafone SIM. SIM is working in another laptop with similar specs but WIn7  
After install the driver provided by Dell and install the Sierra Skylight I got all the time NO Service

I have removed the Drivers from Dell and Install the Genric provided by Sierra \> No luck  
Then I found that this link where Vodafone is not listed, but for the Skyline I can see all the Vodafone profiles created

[https://source.sierrawireless.com/resources/airprime/minicard/74xx/airprime-em\_mc74xx-approved-fw-packages/](https://source.sierrawireless.com/resources/airprime/minicard/74xx/airprime-em_mc74xx-approved-fw-packages/)

I have the windows Firewall disabled  
When Installed the Skyligt I got the Firmware updated.  
I ran the netsh command but I cannot find anything that can help me

Any ideas?

[netshcommandsresult.txt](https://forum.sierrawireless.com/uploads/short-url/iTJoqcgeuXyFCgfsQEvj62ANx0L.txt) (3.2 KB)

 ![noserviceerror](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/0/040cb437c6ff4d917f3e5356a1dfc757d87c4275.jpeg) ![vodafone](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/1/1a4c0570e7685ad8d725b2733d886d31d5ef439a.jpeg)

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**Author:** ![tomato](https://avatars.discourse-cdn.com/v4/letter/t/b5ac83/32.png) [@tomato](https://forum.sierrawireless.com/u/tomato)\
**Post date:** [February 26, 2019, 9:08pm UTC](https://forum.sierrawireless.com/t/em7430-in-dell-latitude-7390-with-windows-10-no-service/15504/2 "2019-02-26T21:08:43Z")

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EM7430 doesn’t support Vodafone image and but you can use Generic firmware image though. Please go to the following Dell website to download the driver package.  
[https://www.dell.com/support/home/ca/en/cabsdt1/drivers/driversdetails?driverid=7pr38&oscode=wt64a&productcode=latitude-13-7390-laptop](https://www.dell.com/support/home/ca/en/cabsdt1/drivers/driversdetails?driverid=7pr38&oscode=wt64a&productcode=latitude-13-7390-laptop)

Where did you get the Vodafone SIM, from UK or in Germany? Do you know what is the right APN to be used for the SIM? From googling the web, I got different ones such as “internet”, “portalnmms”, “www”, or “[web.vodafone.de](http://web.vodafone.de)” etc. You need to contact your service provider to find out the correct APN. Then adding a profile in Skylight with the correct APN is all you need to do to make it work.

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**Author:** ![GermanPD](https://avatars.discourse-cdn.com/v4/letter/g/5daacb/32.png) [@GermanPD](https://forum.sierrawireless.com/u/GermanPD)\
**Post date:** [February 27, 2019, 7:59am UTC](https://forum.sierrawireless.com/t/em7430-in-dell-latitude-7390-with-windows-10-no-service/15504/3 "2019-02-27T07:59:18Z")

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Hi Tomato,  
Thank you for the insight.  
Yep, my first attempt was with the DELL image and then I tried with the Sierra one. With both I got the same error NO Service.

The SIM is Vodafone UK, I am checking with my provider the right APN. I will let you know soon