# EM7411 Verizon Activation **URL:** \ **Category:** MC/EM Series\ **Created:** [August 6, 2021, 6:26pm UTC](https://forum.sierrawireless.com/t/em7411-verizon-activation/24500 "2021-08-06T18:26:44Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![patrick1](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@patrick1](https://forum.sierrawireless.com/u/patrick1)\ **Post date:** [August 6, 2021, 6:26pm UTC](https://forum.sierrawireless.com/t/em7411-verizon-activation/24500/1 "2021-08-06T18:26:44Z")
I purchased the EM7411 because [Verizon list it as an approved module](https://opendevelopment.verizonwireless.com/design-and-build/approved-modules/module/12982). I’m not able to activate it online because Verizon says the device’s IMEI is not eligible for activation. Verizon helpfully suggest I reach out to the device manufacturer to ensure they have entered the device IMEI properly into the Verizon systems. Verizon telephone activation support are no more helpful. For my part I made sure to install the latest Verizon firmware (SWI9X50C\_01.14.07.00 3a9262 jenkins 2021/01/07 06:45:47) Our h/w revision is 1.1. All indications are that the device works perfectly but can’t get past the Verizon activation wall. I contacted Sierra Wireless Technical Support and they sent me here. I’ve seen elsewhere in this forum that others have had similar problems and have achieved activation by using a SIM activated on a retail, Verizon approved, USB modem and then switching the SIM to their EM74\*\* module. This seems like a hack to me and I think it would be impractical for the numbers of devices we plan to deploy. If anyone has another idea of how I can get this device activated I’d appreciate the help. Thank you. ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [August 9, 2021, 7:17am UTC](https://forum.sierrawireless.com/t/em7411-verizon-activation/24500/2 "2021-08-09T07:17:32Z")
Hi patrick, Could you please provide your device’s info by the following commands? ATI AT!GSTATUS? AT!IMPREF? AT+CGDCONT? AT!PCINFO? AT!CUSTOM? Thanks, ---
**Author:** ![patrick1](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@patrick1](https://forum.sierrawireless.com/u/patrick1)\ **Post date:** [August 9, 2021, 1:50pm UTC](https://forum.sierrawireless.com/t/em7411-verizon-activation/24500/3 "2021-08-09T13:50:26Z")
Hi jerdung, ATI response: ‘Manufacturer: Sierra Wireless, Incorporated Model: EM7411 Revision: SWI9X50C\_01.14.07.00 3a9262 jenkins 2021/01/07 06:45:47 IMEI: ############### IMEI SV: 13 FSN: 8F1025900902B2 +GCAP: +CGSM’ * * * AT!GSTATUS? response: '!GSTATUS: Current Time: 636 Temperature: 25 Reset Counter: 1 Mode: ONLINE System mode: LTE PS state: Attached LTE band: B2 LTE bw: 5 MHz LTE Rx chan: 975 LTE Tx chan: 18975 LTE SCC1 state:NOT ASSIGNED LTE SCC2 state:NOT ASSIGNED LTE SCC3 state:NOT ASSIGNED LTE SCC4 state:NOT ASSIGNED EMM state: Registered Normal Service RRC state: RRC Idle IMS reg state: No Srv IMS mode: Normal PCC RxM RSSI: -68 PCC RxM RSRP: -94 PCC RxD RSSI: -70 PCC RxD RSRP: -96 Tx Power: – TAC: 6701 (26369) RSRQ (dB): -12.5 Cell ID: 018c6d0e (25980174) SINR (dB): 6.8’ * * * AT!IMPREF? response: ‘!IMPREF: preferred fw version: 01.14.07.00 preferred carrier name: VERIZON preferred config name: VERIZON\_002.045\_000 preferred subpri index: 000 current fw version: 01.14.07.00 current carrier name: VERIZON current config name: VERIZON\_002.045\_000 current subpri index: 000’ * * * AT+CGDCONT? response: ‘+CGDCONT: 1,“IPV4V6”,“ims”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 +CGDCONT: 2,“IPV4V6”,“vzwadmin”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 +CGDCONT: 3,“IPV4V6”,“vzwinternet”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 +CGDCONT: 4,“IPV4V6”,“vzwapp”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 +CGDCONT: 5,“IPV4V6”,“vzw800”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0 +CGDCONT: 6,“IPV4V6”,“vzwclass6”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0,0,0’ AT!PCINFO? response: ‘State: Online LPM voters - Temp:0, Volt:0, User:0, W\_DISABLE:0, IMSWITCH:0, BIOS:0, LWM2M:0, OMADM:0, FOTA:0, RFCAL:0 LPM persistence - None’ * * * AT!CUSTOM? response: ‘!CUSTOM: GPSENABLE 0x01 GPSLPM 0x01 IPV6ENABLE 0x01 UIM2ENABLE 0x01 SIMLPM 0x01 USBSERIALENABLE 0x01 QXDMLOGENABLE 0x01’ Cheers, Patrick ---
**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\ **Post date:** [August 10, 2021, 8:15am UTC](https://forum.sierrawireless.com/t/em7411-verizon-activation/24500/4 "2021-08-10T08:15:58Z")
Hi patrick1, I’ve searched EM7411 in the Verizon OD Showcase and it is not present. It could explain that your device cannot be activated. [https://opendevelopment.verizonwireless.com/device-showcase](https://opendevelopment.verizonwireless.com/device-showcase) By the way, I see that your device is attached to the network. It should work normally. Thanks, ---
**Author:** ![patrick1](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@patrick1](https://forum.sierrawireless.com/u/patrick1)\ **Post date:** [August 10, 2021, 2:13pm UTC](https://forum.sierrawireless.com/t/em7411-verizon-activation/24500/5 "2021-08-10T14:13:13Z")
Hi jerdung, Thank you for your time and effort. I sincerely appreciate it. I found this [QA in the Verizon FAQ](https://opendevelopment.verizonwireless.com/search?s=Can%20I%20activate%20an%20uncertified%20devices%20using%20Verizon%20approved%20module) explaining that “approved modules” still must go through the OD process. I wish they had made it clearer that, apparently, only Verizon branded retail devices can be activated without going through the [OD Device Certification Process](https://opendevelopment.verizonwireless.com/open-access/article/OD_Cert_Process). Since the EM7411 is supported by a variety of carriers I’ll be exploring my other options for activation before choosing to invest considerable time. money, and effort attempting Verizon certification. Cheers, Patrick