# Eairlink.com is no longer online

**URL:** <https://forum.sierrawireless.com/t/eairlink-com-is-no-longer-online/31203>\
**Category:** AirLink Routers\
**Created:** [December 6, 2023, 5:57pm UTC](https://forum.sierrawireless.com/t/eairlink-com-is-no-longer-online/31203 "2023-12-06T17:57:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![intelmation](https://avatars.discourse-cdn.com/v4/letter/i/e36b37/32.png) [@intelmation](https://forum.sierrawireless.com/u/intelmation)\
**Post date:** [December 6, 2023, 5:57pm UTC](https://forum.sierrawireless.com/t/eairlink-com-is-no-longer-online/31203/1 "2023-12-06T17:57:50Z")

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I have a dozen modems that are now unreachable, all with “[eairlink.com](http://eairlink.com)” DDNS. I can’t talk to an actual person at Sierra to let them know. You can’t even ping [eairlink.com](http://eairlink.com)

If I use static IP to some of them, everything is fine.

This affects my clients, I am hoping this can be resolved as I am getting calls about it already.

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [December 8, 2023, 4:27am UTC](https://forum.sierrawireless.com/t/eairlink-com-is-no-longer-online/31203/2 "2023-12-08T04:27:17Z")

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Hi @intelmation,

Sierra Wireless discontinued free IP Manager Dynamic DNS Service (hosted at [eairlink.com](http://eairlink.com)) on July 1, 2023. Sierra Wireless recommends that customers configure an alternate commercial dynamic DNS service.

Please refer to the information in the Release Note at the following link: [https://source.sierrawireless.com/resources/airlink/software\_reference\_docs/release-notes/aleos-4,-d-,16,-d-,0-release-notes/#sthash.x95J6rEb.dpbs](https://source.sierrawireless.com/resources/airlink/software_reference_docs/release-notes/aleos-4,-d-,16,-d-,0-release-notes/#sthash.x95J6rEb.dpbs)

Thanks,

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**Author:** ![cep](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@cep](https://forum.sierrawireless.com/u/cep)\
**Post date:** [December 8, 2023, 9:09pm UTC](https://forum.sierrawireless.com/t/eairlink-com-is-no-longer-online/31203/3 "2023-12-08T21:09:43Z")

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Hi,

We just notice sierra has shut down the eairlink. com. Switching to noip, unfortunately the RV50 update a different IP address to noip server. RV50’s IP is 10.x.x.x but noip is getting 111.x.x.x.

Tested another gateway modem from other manufacturer and the same SIM card (used in the RV50) is work fine. Noip gets the same IP address as the gateway modem.

Please advice. Thanks in advance.

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [December 13, 2023, 9:06am UTC](https://forum.sierrawireless.com/t/eairlink-com-is-no-longer-online/31203/4 "2023-12-13T09:06:18Z")

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Hi @cep,

Welcome to our community!

For ease of tracking and narrowing down the issue, please create a new topic and provide more details about the issue you are encountering.

Thanks,

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**Author:** ![cep](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@cep](https://forum.sierrawireless.com/u/cep)\
**Post date:** [December 14, 2023, 1:12am UTC](https://forum.sierrawireless.com/t/eairlink-com-is-no-longer-online/31203/5 "2023-12-14T01:12:10Z")

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Hi Jerdung,

noted, thanks. i will create a new topic.

Regards,