# Can't get my Modem out of Low Power Mode **URL:** \ **Category:** MC/EM Series\ **Tags:** debug\ **Created:** [September 18, 2024, 3:05pm UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000 "2024-09-18T15:05:36Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![michael.bachinger](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@michael.bachinger](https://forum.sierrawireless.com/u/michael.bachinger)\ **Post date:** [September 18, 2024, 3:05pm UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/1 "2024-09-18T15:05:36Z")
I accidentally flashed a new firmware onto the Modem and now i can’t get it out of low power mode or flash to another firmware. ```auto AT!IMPREF? !IMPREF: preferred fw version: 02.24.05.06 preferred carrier name: GENERIC preferred config name: GENERIC_002.026_000 preferred subpri index: 000 current fw version: 02.33.03.00 current carrier name: GENERIC current config name: GENERIC_002.026_000 current subpri index: 000 fw version mismatch OK ``` This is the version mismatch i have, but everytime i try to flash another firmware onto it, i get ```auto FDT version: 1.0.1806.0 Awaiting adapter ... Enabling selective suspend ... Firmware download failed. Primary error code: 82 - Failed in checking modem mode. Secondary error code: 0 - Not applicable. Device error code: 0x0 - Unknown device error code. Preexisting images information: Current: Firmware: ImageId: BuildId: Configuration: ImageId: BuildId: Final images information: Current: Firmware: ImageId: BuildId: Configuration: ImageId: BuildId: OEM PRI: IMEI: Total time elapsed: 172 ms. Images downloaded: Press Enter to continue ... ``` i need a link for the old firmware (since i only have newer one) and a way to flash it to the modem, but i simply don’t know how to do anymore. if you can help me i will be very grateful, thank you. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 18, 2024, 3:13pm UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/2 "2024-09-18T15:13:15Z")
Does this help to find old firmware? > [@Looking for old MC7455 Firmware 02.20.03.22](https://forum.sierrawireless.com/t/looking-for-old-mc7455-firmware-02-20-03-22/18759/4): > > Hi, SWI9X30C\_02.20.03.22 not available with Generic. Pkg can be dnload from below link. Any reason a build from 2016 is needed ? [https://source.sierrawireless.com/resources/#sthash.KA0j4tdO.dpbs=&tags=SWI9X30C\_02.20.03.22|Firmwares+%26+drivers](https://source.sierrawireless.com/resources/#sthash.KA0j4tdO.dpbs=&tags=SWI9X30C_02.20.03.22%7CFirmwares+%26+drivers) Btw, did you install the latest usb driver? [https://source.sierrawireless.com/resources/airprime/software/airprime-em\_mc-series-windows-drivers-qmi-build-5087/#sthash.vx480rmN.dpbs](https://source.sierrawireless.com/resources/airprime/software/airprime-em_mc-series-windows-drivers-qmi-build-5087/#sthash.vx480rmN.dpbs) ---
**Author:** ![michael.bachinger](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@michael.bachinger](https://forum.sierrawireless.com/u/michael.bachinger)\ **Post date:** [September 19, 2024, 7:24am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/3 "2024-09-19T07:24:42Z")
Thank you for the Firmware link! Yes, i installed both Qualcomm-HS-USB-QDLoader-9008-Driver and Qualcomm USB Driver v1.0.10061.1. I still get ```auto FDT version: 1.0.1702.1 Awaiting adapter ... Enabling selective suspend ... Firmware download failed. Primary error code: 82 - Failed in checking modem mode. Secondary error code: 0 - Not applicable. Device error code: 0x0 - Unknown device error code. Preexisting images information: Current: Firmware: ImageId: BuildId: Configuration: ImageId: BuildId: Final images information: Current: Firmware: ImageId: BuildId: Configuration: ImageId: BuildId: OEM PRI: IMEI: Total time elapsed: 125 ms. Images downloaded: Press Enter to continue ... ``` when trying to run FDT. While using QFIL, it says no port available ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/0/01f447ba7302596543f4e081fc854d8d63a825dc.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/e/ef0b8096d463772e0478cbf29963a948b26bd6be.png) which i guess is because the modem doesn’t show up as a COM Port, but as a Network Adapter ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/6/6021e4c180dc8cfbc46b77a6c24761b3b16933e2.png) My guess is that this whole trouble is over once i flash the old correct firmware, but i dont know how to that with all the errors i am encoutering. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2024, 7:32am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/4 "2024-09-19T07:32:37Z")
did you install the latest usb driver? [https://source.sierrawireless.com/resources/airprime/software/airprime-em\_mc-series-windows-drivers-qmi-build-5087/#sthash.vx480rmN.dpbs](https://source.sierrawireless.com/resources/airprime/software/airprime-em_mc-series-windows-drivers-qmi-build-5087/#sthash.vx480rmN.dpbs) did you use the FW upgrade exe tool? ---
**Author:** ![michael.bachinger](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@michael.bachinger](https://forum.sierrawireless.com/u/michael.bachinger)\ **Post date:** [September 19, 2024, 8:09am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/5 "2024-09-19T08:09:06Z")
Yes, i have this driver installed and i used the FW Upgrade exe tool (9999999\_9904609\_SWI9X30C\_02.24.05.06\_00\_GENERIC\_002.026\_000.exe). When executing it, i get ````auto FDT version: 1.0.1702.1 Awaiting adapter ... Enabling selective suspend ... Firmware download failed. Primary error code: 82 - Failed in checking modem mode. Secondary error code: 0 - Not applicable. Device error code: 0x0 - Unknown device error code. Preexisting images information: Current: Firmware: ImageId: BuildId: Configuration: ImageId: BuildId: Final images information: Current: Firmware: ImageId: BuildId: Configuration: ImageId: BuildId: OEM PRI: IMEI: Total time elapsed: 125 ms. Images downloaded: Press Enter to continue ...``` ```` ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2024, 8:19am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/6 "2024-09-19T08:19:49Z")
how about other exe like upgrading to SWI9X30C\_02.38.00.00? ---
**Author:** ![michael.bachinger](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@michael.bachinger](https://forum.sierrawireless.com/u/michael.bachinger)\ **Post date:** [September 19, 2024, 8:33am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/7 "2024-09-19T08:33:54Z")
Always the same, no matter with one i used. ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2024, 8:37am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/8 "2024-09-19T08:37:28Z")
what is the response of the following? ```auto ati3 at!impref? at!entercnd="A710" at!usbcomp? at!usbcomp=? ``` BTW, you can see here on other user update the DELL DW5819 driver: (From your screenshot, you are using DW5818) > [@MC7430 firmware update](https://forum.sierrawireless.com/t/mc7430-firmware-update/30414/35): > > Why Dell, it’s Sierra? ---
**Author:** ![michael.bachinger](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@michael.bachinger](https://forum.sierrawireless.com/u/michael.bachinger)\ **Post date:** [September 19, 2024, 9:03am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/9 "2024-09-19T09:03:36Z")
i installed the driver and now it shows up as a COM-Port 👍 but the exe is still not working properly. Should i use QFIL? here are the responses. ```auto ati3 Manufacturer: Sierra Wireless, Incorporated Model: MC7455B Revision: SWI9X30C_02.33.03.00 r8209 CARMD-EV-FRMWR2 2019/08/28 20:59:30 MEID: 35907206696228 IMEI: 359072066962289 IMEI SV: 20 FSN: LQ835688730410 +GCAP: +CGSM OK at!impref? !IMPREF: preferred fw version: 02.24.05.06 preferred carrier name: GENERIC preferred config name: GENERIC_002.026_000 preferred subpri index: 000 current fw version: 02.33.03.00 current carrier name: GENERIC current config name: GENERIC_002.026_000 current subpri index: 000 fw version mismatch OK AT!entercnd="A710" OK AT!usbcomp? Config Index: 1 Config Type: 1 (Generic) Interface bitmask: 0000100D (diag,nmea,modem,mbim) OK AT!usbcomp=? !USBCOMP: AT!USBCOMP=,, - configuration index to which the composition applies, should be 1 - 1:Generic, 2:USBIF-MBIM, 3:RNDIS config type 2/3 should only be used for specific Sierra PIDs: 68B1, 9068 customized VID/PID should use config type 1 - DIAG - 0x00000001, NMEA - 0x00000004, MODEM - 0x00000008, RMNET0 - 0x00000100, RMNET1 - 0x00000400, MBIM - 0x00001000, e.g. 10D - diag, nmea, modem, rmnet interfaces enabled 1009 - diag, modem, mbim interfaces enabled The default configuration is: at!usbcomp=1,1,10F OK ``` ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2024, 9:10am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/10 "2024-09-19T09:10:34Z")
how about using RMNET in AT!USBCOMP? ```auto AT!ENTERCND="A710" AT!USBCOMP=1,1,10d AT!RESET ``` ---
**Author:** ![michael.bachinger](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@michael.bachinger](https://forum.sierrawireless.com/u/michael.bachinger)\ **Post date:** [September 19, 2024, 9:38am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/11 "2024-09-19T09:38:57Z")
i now have 3 COM Ports, but either 2 of them are active, or the other one ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/b/bcb6646039f238a1339d6805ac196255fc210860.png) my AT Commands only work on COM6. This is another thing that is happening. When i connect it, i have a small time windows in which com5&com6 are there and then it disconnects and only com3 is there. on my linux VW, it behaves likes this: i have ttyUSB0, ttyUSB1 and ttyUSB2 at first and i can type my commands with screen/dev/ttyUSB2/. but then, it kicks me and only ttyUSB0 is there. when i open screen/ttyUSB0/, every character i enter is displayed as ‘0’, with now way to press enter (pressing enter will just add another ‘0’). AT Commands work for a brieve moment on COM6/ttyUSB2 after that, only COM3/ttyUSB0 is available with only zeroes i did enter your AT Commands. ```auto AT OK AT!ENTERCND="A710" OK AT!USBCOMP=1,1,10D OK AT!RESET OK ``` ---
**Author:** ![jyijyi](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/jyijyi/32/4766_2.png) [@jyijyi](https://forum.sierrawireless.com/u/jyijyi)\ **Post date:** [September 19, 2024, 11:43am UTC](https://forum.sierrawireless.com/t/cant-get-my-modem-out-of-low-power-mode/33000/12 "2024-09-19T11:43:16Z")
if you use AT!USBCOMP=1,1,100D as previous case, will the module kick you out from AT command mode?